Consumer Behaviour Survey and Survey Location • The survey was carried out at DMart‚ Borivali (West) by me in order to get an insight of the consumers mind while purchasing soap • This survey is based on and concluded on basis of an in-depth questioning of my 30 subjects on various issues like which brand you use‚ why you use I etc Introduction • In simple words‚ ‘Consumer Behaviour is the study of when‚ why‚ how‚ and where people do or do not buy a product • It
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7/17/2013 Learning outcomes Lesson 2 Consumer Buying Behavior At the end of the session you should be able to: • Distinguish between customer and consumer • Understand how buyers make purchasing decisions • Identify buying decision behaviors. Amali Wijekoon Department of MOT Amali Wijekoon 2 Introduction • Customer – A person who pays a value to company offerings Consumer markets • Consumer markets are the markets for products and services bought by individuals for their own
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CONSUMER BEHAVIOUR IN TOURISM The study of consumer behaviour focuses on how individuals make decisions to spend their available resources (time‚ money‚ effort) on consumption-related items. The field of consumer behavior covers a lot of ground. According to Solomon (1996)‚ consumer behavior is a study of the processes involved when individuals or groups select‚ purchase‚ use‚ or dispose of products‚ services‚ ideas‚ or experiences to satisfy needs and desires. The marketer needs to understand
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FACULTY OF BUSINESS AND MANAGEMENT SEMESTER 4/ YEAR 2 BBGP4103 CONSUMER BEHAVIOR MATRICULATION NO : 880720125679001 IDENTITY CARD NO. : 880720-12-5679 TELEPHONE NO. : 014-6503712 E-MAIL : xtreme_ivan88@hotmail.com LEARNING CENTRE : SABAH LEARNING CENTER Introduction : Samsung Samsung has been dominating the Asian mobile industry ever since their top-of-the-line electronic products and services which was founded and formed at the year 1938
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C H A PTE R CONSUMER BEHAVIOUR AND TARGET AUDIENCE DECISIONS 3 Chapter Objectives • To understand the consumer decision-making process and how it varies for different types of purchases. • To understand various internal psychological processes‚ their influence on consumer decision making‚ and implications for advertising and promotion. • To understand the similarities and differences of target market and target audience. • To understand the various options for making a target audience decision
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A MODEL OF CONSUMER DECISION MAKING The process of consumer decision making has 3 stages: input stage‚ process stage and output stage. The input stage influences the consumer’s recognition of a product need and consists of 2 major sources of information: 1) the company’s marketing efforts (product‚ price‚ promotion and price) and the external sociological influences on the consumer (family‚ friends‚ neighbours other informal and non-commercial sources‚ social class and cultural and subcultural
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CONSUMER BEHAVIOUR Consumer Behaviour is a diverse field that combines psychology‚ marketing and sociology to study the behaviour of consumers. ADVERTISING AND CONSUMER BEHAVIOUR-: In markets where consumers have many choices‚ advertising can influence the consumer’s choice. Advertising plays a major role to influence consumer’s mind-set and purchasing decision. MEMORY-: Memory is an active‚ constructive process where information is acquired‚ stored and then retrieved for use in decision-making
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Consumer Behaviour Consumer behaviour is the behaviour that consumers display in searching for‚ purchasing‚ using‚ evaluating and disposing of the products and services that they expect will satisfy their needs. * Personal consumer; buys goods and services for his or her own use‚ for use by the whole household‚ for another member of the household or as a gift for a friend * Organizational consumer; includes commercial for-profit organisations and non-profit organisations‚ public sector
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EXC2112 CONSUMER BEHAVIOUR Case: Wii´s Success CASE ONE: NINTENDO WII’S SUCCESS Q1: What consumer needs are driving the success of the market adoption of Nintendo Wii? Consider the innate and acquired needs. Innate needs are ’biogenic’ or ’physiological needs’ which refer to needs such as air‚ food water‚ shelter‚ clothing etc. While acquired needs are those we learn from our culture and surroundings‚ also known as ’psychological’ or ’psychogenic needs’ i.e. affection‚ power‚ learning
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Marketing Buying behaviour The consumer market is all about selling products and getting the best revenue from that. So therefore‚ offers will be placed on products to make them more attractive for people to buy so that company gets the sales. The consumer market is also very competitive and this means that if you wish to be successful within it‚ you need to keep tabs on what the competition is doing and better them. The consumer market is all about making cheap produce and selling it on at a
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