Bachelor thesis in Business Administration Business Administration‚ basic level-300‚ 15 ESTC-points Supervisor: Angelina Sundström Västerås‚ 2010-06-04 Customer Relationship in Tourism Industry --- A case study of Swedish travel agency Group 2546: Yanfei Yan Jie Yang Abstract Title: Customer Relationship in Tourism Industry – A case study on a Swedish Seminar date: 4th of June‚ 2010 Level: Bachelor thesis in Business Administration‚ Basic level 300‚ 15 ECTS Authors: Yanfei Yan‚ Jie Yang Supervisor:
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Analyse consumer behaviour for specific markets Introduction One the most challenging concepts in marketing deals with understanding why buyers do what they do or don’t do. But such knowledge is critical for marketers since having a strong understanding of buyer behaviour will help shed light on what is important to the customer and also suggest the important influences on customer decision-making. Using this information‚ marketers can create marketing strategies that they believe will be
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TRAVEL AND TOURISM 1.1Tourist arrivals through the years Over the years Sri Lanka has been a tourist attraction. The tourism industry in Sri Lanka has gone through an up and down road mostly due to the instability of the country. The graph below shows these fluctuations. Source: Annual Statistical Report of Sri Lanka Tourism-2007 & Sri Lanka Tourism Development Authority. The above graph shows how much Sri Lanka’s tourism industry has declined considering that the world tourism rate has
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Technological Educational Institute of Athens essay for Tourism Marketing to prof. Katsoni “Marketing strategy in the tourism industry” by Yulia Shmakova spring semester 2014 The word "strategy" occurred from the Greek strategos‚ "art of the general". The military origin of this term shouldn’t be surprising. strategos allowed Alexander of Macedon to win the world. Value of the strategic behavior allowing firm to survive in competitive
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Process There are five stages of decision making process: The model implies that customers pass through all stages in every purchase. However‚ in more routine purchases customers often skip or reverse some of the stages. For example: a student buying a favorite hamburger would recognize the need (hunger) and go right to the purchase decision skipping information search and evaluation. Make a purchase journal of the product that you have recently purchased and analyze your choices on the basis
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Tran Lan Thu – 16725797 Consumer Behavior – Diploma of Commerce Case Study – What’s in Store at Umpqua Bank 1. How does Umpqua enhance consumer motivation by making itself personally relevant to customers? In order to enhance consumer motivation‚ firstly‚ Umpqua is supposed to get to know its consumer behavior by making itself personally relevant to customers. Secondly‚ the company should be creative to be outstanding among of its competitors. In details‚ beside of making different
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shopping area in Hong Kong. People in China and several South East Asia countries tend to have lower budgets for hotels but reserve more for shopping‚ they are our major targeted customers. Demographic segmentation is that the market is measured by consumers’ age‚ gender‚ income or education‚ etc. Harbour hotel can segment their customers by the disposal income and education. Lower disposal income and less educated customers have high preference to stay in budget hotels. Psychographic segmentation
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Buying behavior in fruit and vegetable category Seminar paper 12/16/2010 SUBMITTED TO: PROF. BRAJESH BOLIYA SUBMITTED BY: MOHIT JAIN ROLL NO: 18 (PGDM –RM) K.J. SOMAIYA INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH ABSTRACT Better knowledge of the consumer is the presumption for preparing the efficacious selling concept. Our research is limited on the preferences‚ requests‚ habits and attitudes of the consumers which are buying fruit and vegetable from organized retailers. The main
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Eco-Labelling on Consumer Behaviour – Results of a Discrete Choice Analysis Katharina Sammer and Rolf Wüstenhagen* Institute for Economy and the Environment (IWOe-HSG)‚ University of St. Gallen‚ Switzerland Abstract Eco-labelling is an important tool to overcome market failure due to information asymmetries for environmental products. While previous research has discussed the importance of labelling‚ this paper provides empirical data on the influence of eco-labels on consumer behaviour for household
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An investigation on consumer behavior and preferences towards apparel‚ purchase by Indian consumers age 15 – 25 Submitted by Karthikeyan Sundarraj S105650 MASTER OF SCIENCE Branch: Applied Textile Management Swedish School of Textiles‚ Högskolan i Borås‚ S-501 90 Borås Revised 6 August 2011 The Swedish School of Textiles Högskolan i Borås‚ S-501 90 Borås An investigation on consumer behavior and preferences towards apparel‚ purchase by Indian consumers age 15 – 25 Bonafide record
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