“technology-based self-service” (Dabholkar et al. 2003). Such developments are changing the way that service firms and consumers interact‚ and are raising a host of research and practice issues relating to the delivery of e-service. E-service is becoming increasingly important not only in determining the success or failure of electronic commerce (Yang et al.‚ 2001)‚ but also in providing consumers with a superior experience with respect to the interactive flow of information (Santos‚ 2003). Online service
Premium Customer service Marketing Customer satisfaction
The Five Competitive Forces Model In this section‚ the structure of our company will be explained using the five competitive forces model developed by Harvard professor Michael Porter. These forces include: rivalry among existing firms‚ threat of new entrants‚ bargaining power of buyers‚ threat of substitutes and bargaining power of suppliers. Each of these forces will have their own distinctive effect on determining industry profitability. Intensity of rivalry among competitors: Recently there
Premium Fundamental interaction Force Fundamental physics concepts
Porter’s Five Forces Porter’s Five Forces is a framework for business strategy development and industry analysis formed by Michael E. Porter of Harvard Business School in 1979. Since then Porter’s Five Forces has become an important tool for analyzing an organizations industry structure in strategic processes. Porter’s Five Forces draws upon Industrial Organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of a market. We can
Premium Strategic management Management Porter five forces analysis
Five forces framework is proposed by Michael Porter. It draws upon Industrial Organization economics to derive five forces that determine the competitive intensity and therefore attractiveness of a market. Attractiveness in this context refers to the overall industry profitability. An "unattractive" industry is one in which the combination of these five forces acts to drive down overall profitability. 1. Competitors In current the main competitors of Tsingtao beer are Budweiser‚ YangJing‚ Blue
Premium Marketing Beer Profit
Porter’s 5 forces summary According to Porter‚ in order to achieve competitive advantage over its competitors‚ analysis of current industry structure is vital because the structure of an industry determines the nature of the competition and the form that a sustainable competitive advantage takes and the industry structure is determined by the five competitive forces; the treat of substitute‚ the treat of entry‚ bargaining power of buyer‚ and bargaining power of supplier and the intensive of rivalry
Premium Bank Barriers to entry Strategic management
Force 4: Buyer Power Buyer power is one of the two horizontal forces that influence the appropriation of the value created by an industry (refer to the diagram). The most important determinants of buyer power are the size and the concentration of customers. Other factors are the extent to which the buyers are informed and the concentration or differentiation of the competitors. Kippenberger (1998) states that it is often useful to distinguish potential buyer power from the buyer’s willingness
Premium Force
Porter Five Forces Analysis of Pakistan Telecommunication Authority Assignment Presented to: Date: 29/08/2013 Introduction The Porter’s Five Forces is a simple tools and powerful tool that make you understand that where the actual power lies in the industry. It makes you understand the weight of industry’s current position and the future strength and position of that industry. If you have clear understanding of industry that where the power lies you can get good
Premium Telephone Mobile phone Porter five forces analysis
1. Porter have developed five forces‚ basically it is a framework to analyze the level of competition within an industry in order to develop a business strategy. The first force as what Porter defined is the threat of new entrants‚ which can eventually decrease the profitability for all firms in their particular industries. This happens whenever profitable markets yield high returns that can attract new firms. The second force is the threat of substitute products or services or products‚ this is
Premium Competition Question Management
Five Forces Model of Airline Industry Five Forces model of Airline Industry Air travel has changed the way people live and experience the world today. The airline industry is a strategic sector that plays a fundamental role in the globalization of other industries since it promotes tourism‚ world trade‚ foreign investment and‚ therefore‚ leads to economic growth. However‚ all airlines within the industry operate in a highly dynamic environment where various legal‚ social‚ technological and economic
Premium Airline Avianca Qantas
Porter’s five forces Porter’s five forces model is a framework used as part of the strategic analysis stage of the strategic planning process. Porter looked at the structure of industries. In particular he was interested in assessing industry attractiveness‚ by which he meant how easy it would be to make above average profits . He concluded that industry attractiveness depends on five factors or forces: * competitive rivalry * threat of new entrants * threat of substitutes
Premium Strategic management Porter five forces analysis Competition