com/1753-8394.htm IMEFM 2‚4 Customer perception on service quality in retail banking in Middle East: the case of Qatar Mohammed Hossain and Shirley Leo Department of Accounting and Information Systems‚ College of Business and Economics‚ Qatar University‚ Doha‚ Qatar Abstract Purpose – The purpose of this paper is to evaluate the service quality in retail banking in the Middle East in general‚ and Qatar in particular‚ based on different levels of customers’ perception regarding service quality. Design/methodology/approach
Premium Bank
restricted in the tricity of Chandigarh‚ Mohali and Panchkula. The factors identified for overall customer satisfaction are customised and timely service‚ Brand USP Considerate employees Price Immunity and results indicate that satisfaction with product offerings is the primary driver of overall customer satisfaction in case of insurance policies‚ even if the after sale service is not up to the satisfaction level. Customers were satisfied with their insurance policies but they were not satisfied
Premium Insurance
A project report On “Consumer Decision Making on High Involvement Products(Hatchback Car)” INDEX Chapter-1 Introduction Chapter-2 Research Methodology Chapter-3 Data Analysis & Intrepretation Chapter-4 Conclusion Chapter-2 RESEARCH METHODOLOGY RESEARCH DESIGN A research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine
Premium Automobile Marketing Sampling
other than Mother Dairy and to convince the non MD retailers to sell MD ice-creams. Observations: • Quality wise Mother Dairy ice creams are one of the best product range’s available in the ice cream market • MD has good range of products • Prices of Amul Products are less than Mother Dairy • But Quality wise Mother Dairy is better than Amul • Mother Dairy gives Flat 21% Margin to the retailers for all ice cream products • Amul Gives 17% Margin for its ice cream products and is variable
Premium Ice cream Milk Butterfat
soda. Consumers are never far from advertisements‚ product packages‚ radio television commercials‚ and billboards-ALL CLAMORING FOR OUR ATTENTION. The messages to which we do choose to pay attention often wind up differeing from what the sponsors intended‚ as our own unique experiences‚ biases‚ and desires. Sensation: refers to the immediate response of our sensory receptors (eyes‚ ears‚ nose‚ mouth‚ fingers) to basic stimuli such as light‚ color‚ sound‚ odor and texture. Perception: the process
Premium Sense Sensory system Perception
the president to explain the future deductibility of loss carryovers of a wholly-owned subsidiary‚ Childco Ltd. (Childco). Mother acquired Childco on January 1‚ 2011 when Childco was experiencing financial difficulties. Childco manufactures paper products‚ whereas Mother is a wholesaler of office supplies and equipment. Both companies are Canadian-controlled private corporations and have December 31 year ends. Mother is very unsure about Childco future and may stop funding Childco if Mother gets
Premium Taxation Taxation in the United States Tax refund
Dairy & Drinks SAP Journey and Future Direction 25 May 2011 Raymond John IT Director – Dairy & Drinks May 2011 AGENDA • • • • • • Lion Dairy & Drinks Overview The Challenge in 2006 Transforming the platform Acquisition Next Steps Lessons Learnt 2 KEY FACTS • Lion Dairy & Drinks has two main channels: ‒ Grocery (Woolworths‚ Coles‚ Other independent supermarkets) which accounts for 56% of net sales; and ‒ Convenience & Food Services (CFS) accounting for 44% of net sales • Private
Premium Milk Dairy product Marketing
Questionnaire I‚ Pooja Mittal‚ MBA student from Gitarattan International Business School (IP University)‚ seek your cooperation in connection with the project work. The fundamental aim of this study is “Gauging the Consumption Pattern of Juices”. Your frank and sincere reply will help me understand the topic in detail and provide true results of the study. Thank you very much for spending your precious time and cooperation. Personal Details: Name
Premium Juice Pasteurization Nectar
The Product OBJECTIVES: * Definition of Product * Product Concept * What is Branding Packaging and Labeling What is Product? A product is anything offered for sale by a firm to buyers to satisfy their wants and needs. Products may take any of the following forms: * A physical object like a toy or a kilo of pork * A service like a Ferris wheel ride or a dental check-up * A place like London or Boracay * An organization like the Knights of Columbus or the Philippine
Premium Brand management Brand Trademark
determine the relevant JND for their products for two very different reasons: 1. so that negative changes (e.g. reductions in product size or quality‚ or increase in product price) are not discernible to the public (i.e. remain below JND) and 2. so that product improvements (e.g. improved or updated packaging‚ larger size or lower price) are very apparent to consumers without being wastefully extravagant (i.e. they are at or just above the JND). When it comes to product improvements‚ marketers very much
Premium Coca-Cola Perception Cola