Consumer Behavior E-Commerce Winter 2011 Marek Maurizio Università Ca’ Foscari - Venezia mercoledì 9 marzo 2011 Learning Objectives • Describe the factors that influence consumer behavior online. • Understand the decision-making process of consumer purchasing online. • Describe how companies are building one-to-one relationships with customers. • Explain how personalization is accomplished online. • Discuss the issues of e-loyalty and e-trust in EC. mercoledì 9 marzo 2011 Netflix.com
Premium Marketing Decision making Electronic commerce
The Indian Consumer The middle class male consumer The middle class of India is for whom most of the advertising is targeted. Even in the lower middle class‚ consumer products like biscuits‚ talcum powder‚ hair oil‚ hair cream‚ toilet soaps‚ leather foot ware‚ casual foot ware‚ wrist watches‚ quartz watches etc. are purchased. To get a much better understanding of the middle class “male” head of the family‚ consider the following characteristics: Security Seeking: The middle class
Premium India Literacy Middle class
Consumer Behaviour Survey and Survey Location • The survey was carried out at DMart‚ Borivali (West) by me in order to get an insight of the consumers mind while purchasing soap • This survey is based on and concluded on basis of an in-depth questioning of my 30 subjects on various issues like which brand you use‚ why you use I etc Introduction • In simple words‚ ‘Consumer Behaviour is the study of when‚ why‚ how‚ and where people do or do not buy a product • It
Premium Marketing Customer relationship management Soap
Consumer Spending ECO 2301 Principles of Macroeconomics Anthony Le November 30th‚ 2011 Consumer Spending Consumer spending is defined as “the goods and services bought by the households in the satisfaction of their wants and needs.” (BusinessDictionary.com). It is also known as personal consumption expenditure and is the largest part of aggregate demand or effective demand at the macroeconomic level. Why is consumer spending important in the U.S. economy? In fact‚ consumer spending is
Premium Consumer theory Investment Macroeconomics
Total Number of Consumer Complaints Filed / Disposed since inception Under Consumer Protection Law (Update on 01.08.2014) Sl. No. Name of Agency Cases filed since inception Cases disposed of since inception Cases Pending % of total Disposal Remarks 1 National Commission 89495 77770 11725 86.90% 2 State Commissions 645486 554341 91145 85.88% 3 District Forums 3442730 3176518 266212 92.27% TOTAL 4177711 3808629 369082 91.17%
Premium Consumer protection
Financial Consumer Protection-Existing and Proposed as per FSLRC- Priyanka Singla‚ MIB‚ DSE Abstract Financial consumer protection is one thing that everybody is vouching for. The laws pertaining to financial consumer protection were made in 1930s. So the time has come to pay a some attention to the old laws and modify them taking into account the problems and grievances of financial consumers of today’s era. This paper is an analysis of existing financial consumer protection and the proposed structure
Premium Bank Financial services
>cases Yahoo Consumer Direct Marries Purchase Metrics to Banner Ads >Abstract As little as two years ago‚ many advertising pundits were bemoaning the inevitable demise of the banner ad on the Internet. But maybe they were too quick to judge. This case reveals how Yahoo!‚ in combination with ACNielsen’s Homescan®‚ has developed a methodology (Consumer Direct) to evaluate the true effectiveness of banner ads‚ from ad exposure to shopping cart. It also reveals the role Dynamic Logic played
Free Advertising Internet
marketers to communicate with consumers through such about brands (difference between Nike and Adidas)‚ the slogans (Tetley Make Tea Bags‚ Make Tea) and signs. c) Affective Learning It means that consumers learn many of their wants‚ goals‚ and motives as well as what products satisfy these needs. Specifically‚ it refers to emotional factors – like or dislike‚ which will influence the tendency to purchase. This can be complex – for example‚ consider attitudes towards alcohol. In the majority of cases
Premium Psychology Learning
ABOUT CONSUMER BEHAVIOUR Consumer behavior is an applied discipline. Its application exists at two different levels of analysis. One is at the micro level perspective and other at the macro level perspective. Micro level seeks application of the knowledge faced by the individual‚ firm or an organization. The macro perspective applied knowledge of consumer include the aggregate level of problem faced by large groups or by society as a whole. Buying behavior is an attempt to understand and predict
Premium Sampling Maruti Suzuki Suzuki
ZENITH International Journal of Multidisciplinary Research Vol.1 Issue 1‚ May 2011‚ ISSN 2231-5780 CONSUMER PROTECTION AND CONSUMERISM IN INDIA Ms Kiran Chaudhry*;Ms Tanu Chandhiok**;Mrs Parveen Dewan*** * Assistant Professor‚ Shivaji College‚ University of Delhi‚ Delhi‚ India **Lecturer‚ Yamuna Group of Institutions‚ Gadholi‚ Jagadhri‚ Haryana‚ India *** Principal‚ Sanatan Dharam Model School Jagadhri‚ Yamunanagar‚ Haryana‚ India __________________________________________________________________
Free Consumer protection Consumer Office of Fair Trading