com/1753-8394.htm IMEFM 2‚4 Customer perception on service quality in retail banking in Middle East: the case of Qatar Mohammed Hossain and Shirley Leo Department of Accounting and Information Systems‚ College of Business and Economics‚ Qatar University‚ Doha‚ Qatar Abstract Purpose – The purpose of this paper is to evaluate the service quality in retail banking in the Middle East in general‚ and Qatar in particular‚ based on different levels of customers’ perception regarding service quality. Design/methodology/approach
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Wal-Mart is the largest grocery chain in the world‚ second largest company on Fortune’s 500 2012 list‚ and the largest employer in North America. Wal-Mart is faced with many dilemmas and issues that can be expected of such a large and imposing organization. These problems include environmental issues‚ employee’s issues‚ leadership issues‚ supplier issues and creating an uncompetitive market. This is not an exhaustive list‚ and Wal-Mart has other dilemmas as well‚ but this paper will concentrate on
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Wal-Mart operates the world’s biggest private satellite communications system. This system allows it to track sales‚ inventory‚ process and regulate store temperatures all in real-time. Wal-Mart already has built many stores in foreign countries. Now it just needs to manage them efficiently and adapt to the local culture. To obtain their brand reputation. Wal-Mart has exceptional brand reputation in the U.S.‚ which is primarily due to emphasis on customer and community service. Wal-Mart also
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Rust‚ R.T.‚ 1997‚ Customer Satisfaction‚ Productivity‚ and Profitability: Differences between Goods and Services‚ Marketing Science. Vol. 16‚ No. 2‚ pp. 129-45. Barkur‚ G.‚ Varambally‚ K.V.M. and Rodrigues‚ L.L.R. (2007)‚ "Insurance sector dynamics: towards transformation into learning organization"‚ The Learning Organization‚ Vol. 14‚ No. 6‚ pp. 510-23. Bennett‚ R. and Rundle-Thiele‚ S. (2004)‚ "Customer satisfaction should not be the only goal"‚ Journal of Services Marketing‚ Vol. 18‚ No. 7‚ pp. 514-23
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com/node/2593089 http://www.authorstream.com/Presentation/akmohideen-193472-wal-mart-case-study-education-ppt-powerpoint/ How Could Wal Mart Continue Its Extraordinary Growth Management Essay Introduction The history of Wal-Mart started in 1962 with the opening of its first store in Arkansas‚ USA. The store stared as a retailer in the United States‚ but grew to reach extraordinary levels in the years to come. Wal-Mart grew rapidly‚ and used several methods to accomplish this growth. They opened
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Social perception We have explained the influences from other people simulate the consumers to shop online. In addition there is another similar theory used to present one of the reasons why thousands of hundreds of Chinese people choose to shop online on 11th‚ November. In the previous paragraphs‚ Social proof that means we would rather do the things that most people do affects the consumer behaviour. In fact‚ in my opinion‚ Social learning also happened in the process of shopping online. Social
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The role of perception in Gregor Samsa’s identity crisis (Question 2) "Tabula Rasa"- the theory that individuals are born without essence and are shaped by knowledge and perception- is quite dubious. To what extent does the fact that multiple perceptions of a human being exist affect their identity? German-language writer Franz Kafka’s novella "The Metamorphosis" and one of it’s themes of the struggle to define one’s identity answers some of these questions. Published in 1915‚ this story
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soda. Consumers are never far from advertisements‚ product packages‚ radio television commercials‚ and billboards-ALL CLAMORING FOR OUR ATTENTION. The messages to which we do choose to pay attention often wind up differeing from what the sponsors intended‚ as our own unique experiences‚ biases‚ and desires. Sensation: refers to the immediate response of our sensory receptors (eyes‚ ears‚ nose‚ mouth‚ fingers) to basic stimuli such as light‚ color‚ sound‚ odor and texture. Perception: the process
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emphasis on health care and authenticity of its products where they have introduced into the market: Kellogg’s Special K brand a ‘good source of fibre’ is targeted at women who are health conscious about their body weight attracting a lot of consumers and therefore has been a success to the company. The Special K brand has a variety of products; Cereals Original Cereal Low Fat Granola. Red Berries Cinnamon Pecan Protein cereal Chocolatey Delight Blueberry Fruit and
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In the case of “Staffing Wal-Mart Stores‚ Inc” the greatest issue seems to be that of diversity. Numerous lawsuits surfaced against the Wal-Mart corporation with allegations of gender discrimination. One symptom that may have been overlooked was the fact that while Wal-Mart’s employment figure had increased by 50 percent in a span of five years‚ the percentage of women the company employed had actually decreased by three percent. Another issue‚ particularly prior to 1998‚ was that higher-level
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