com/1753-8394.htm IMEFM 2‚4 Customer perception on service quality in retail banking in Middle East: the case of Qatar Mohammed Hossain and Shirley Leo Department of Accounting and Information Systems‚ College of Business and Economics‚ Qatar University‚ Doha‚ Qatar Abstract Purpose – The purpose of this paper is to evaluate the service quality in retail banking in the Middle East in general‚ and Qatar in particular‚ based on different levels of customers’ perception regarding service quality. Design/methodology/approach
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There are distinctive barriers to entry in the automotive industry. The main 10 firms operating in the automotive industry have great power in terms of reputation‚ finances‚ experience‚ technology and existing large product portfolios. It would be highly difficult for a new company to compete with the above. • The existing companies within the industry are joining forces‚ which at times do have detrimental effects for new comers to the market and for some existing companies. For instance‚ the
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INTRODUCTION TO CONSUMER BEHAVIOUR Consumer behavior is affected by a host of variables ranging from personal‚ professional needs‚ attitudes and values‚ personality characteristics‚ social economic and cultural background‚ age‚ gender‚ professional status to social influences of various kinds exerted a family‚ friends‚ colleagues‚ and society as a whole. The combination of these factors help the consumer in decision making further Psychological factors that as individual consumer needs‚ motivations
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LUXURY MARKET OVERVIEW Luxury goods have more than the ordinary and necessary characteristics compared to other products of their category. Their characteristics can be divided into 6 parts Symbolism‚ Price‚ Extraordinariness‚ Rarity‚ Aesthetics and Quality. The global market size for the industry has been at a growth rate of 9% per annum. This trend has been seen in the market since 1995 till 2000. The luxury market took a hit from 2000 to 2004 when incidents like the September 11 and SARS epidemic
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The Virginian Luxuries painting demonstrates on the right side of the picture a white man forcing a kiss on a black woman and on the left half of the picture a slaveholder beating a slave. The painting was anonymously made in 1800 and the title suggest that the setting is in Virginia during the time that Jefferson won the presidential election. This painting conveys the brutal treatment of slaves and how often the women slaves were forced into sexual acts with their masters‚ for example‚ President
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The term Consumer can be referred to an individual or a group of people‚ such as tourists. The process of analyzing such bodies is very important‚ so as to get certain estimations about the new or ongoing businesses progressions. Tourist consumer behavior is an occurrence which can be described and explained in many different forms such as the observation of decision making‚ purchasing patterns and habits of the general public (Yadin‚ 2002). Another more self-explanatory explanation is the study
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“ US Targets Buyers of China-Bound Luxury Cars” —The New York Times Description of Event Nowadays‚ there is a trend that US targets buyers of China-bound luxury cars for the reason of a looking to profit from growing demand in China for cars from the likes of Mercedes‚ BMW and Range Rover. According to The New York Times‚ a business man named Michael Downs has done this business for three year old‚ he buy new cars from dealerships in the US‚ then
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luxury brands and industries in step with lifestyles‚ values and attitudes of modern society and culture? “Luxury is a necessity that begins where necessity ends” Coco Chanel The display of luxury signifies individual power and achievements. The manner which people dress reflects economic‚ political‚ social standing and self worth. Christian Dior quoted “it seems to me that women and men instinctively yearn to exhibit themselves”. Luxury in the fashion industry is usually defined in elements
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Rundle-Thiele‚ S. (2004)‚ "Customer satisfaction should not be the only goal"‚ Journal of Services Marketing‚ Vol. 18‚ No. 7‚ pp. 514-23. Bitner‚ M.J.‚ Booms‚ B.H. and Tetreault‚ M.S. (1990)‚ "The service encounter: diagnosing favorable and unfavorable incidents‚" Journal of Marketing‚ Vol. 54‚ No. 1‚ pp. 71-84. Bodla‚ B.S.‚ Garg‚ M.C. and Sigh‚ K.P. (2003)‚ Insurance: Fundamentals‚ Environment and Procedures‚ Deep and Deep Publications Private Ltd.‚ New Delhi. Bowen‚ J.T. and Chen‚ S. (2001)‚ "The
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benefits of their product and services to potential consumers. Sociocultural inputs consist of a wide range of non-commercial influences. A TV with a built DVD and A concentrated liquid laundry detergent are influencing by marketing inputs more. Since marketers can influence the consumers perception through illustrated advantages of those product. Fat reduced ice cream and pay television are more influencing by social cultural. Since when consumers by those products‚ they would like to ask the opinion
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