taken up at Department of Management Studies‚ Lovely Professional University‚ Phagwara. I was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU‚ my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU” This project has been of great help in providing me an insight into the real life working of an organization. It gave me a chance to apply‚ all I had learned to practical situations‚ enhancing my understanding
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A. Introduction Employee satisfaction has been defined as a function of perceived performance and expectations. It is a persons’ feeling of pleasure or disappointment resulting from comparing a products’ outcome to his/her expectations. If the performance falls short of expectations‚ the employee is dissatisfied and if it matches the expectations‚ the employee is satisfied. A high satisfaction implies improvement in efficiency and performance doing work or service. The process is however‚ more
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Running head: MEASURING CUSTOMER SATISFACTION Measuring Customer Satisfaction James Brown Keller Graduate School of Management Quality Management GM588 Professor Robert Lee Mar 20‚ 2011 Measuring Customer Satisfaction As we move into a huge global business environment we find that the need has become much greater to measure and track customer satisfaction. This measurement is a relatively new concept being adopted throughout the business community. It was stated in the Harvard Business
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CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 1 CUSTOMERS’ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK By Mahamudur Rahman ID: 0830121 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration (BBA) INDEPENDENT UNIVERSITY‚ BANGLADESH April‚ 2012 CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 2 CUSTOMERS’ SATISFACTION
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Consumer Behavior E-Commerce Winter 2011 Marek Maurizio Università Ca’ Foscari - Venezia mercoledì 9 marzo 2011 Learning Objectives • Describe the factors that influence consumer behavior online. • Understand the decision-making process of consumer purchasing online. • Describe how companies are building one-to-one relationships with customers. • Explain how personalization is accomplished online. • Discuss the issues of e-loyalty and e-trust in EC. mercoledì 9 marzo 2011 Netflix.com
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Rachel Savage Ms Cogburn English 1A 13‚ May‚ 2013 Paper #4 Big Farms Cause Big Problems California is a state known for its’ agriculture‚ and provides a good majority of the nations’ food. In the central valley‚ our rich soil‚ diverse biotic communities and eco-systems‚ provide an environment that allows a great variety of what our farmers can plant‚ however‚ many farmers do not utilize this ability. Instead farmers of big corporate farms are looking to make the most money possible‚ so they
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Trang Vuong Big Data and Its Potentials Data exists everywhere nowadays. It flows to every area of the economy and plays an important role in the decision-making process. Indeed‚ “businesses‚ industries‚ governments‚ universities‚ scientists‚ consumers‚ and nonprofits are generating data at unprecedented levels and at an incredible pace” to ensure the accuracy and reliability of their data-driven decisions (Gordon-Murnane 30). Especially when technology and economy are growing at an unbelievable
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Measurement and scaling of variables 10 Sample design 16 Data analysis plan 17 Main objective of the study The main objective of our research is to find out how to improve the ticket sales of Big Cinemas. For this purpose we analyzed both internal and external environment of big cinema. We also determined the strength and weakness of it in comparison to its competitors. We have considered various factors to find out whether ticket sales can be increased or not. Some of the factors
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Introduction The purpose of this report is to show and understand the customer’s expectations while consuming a service and the satisfaction level of the customer. In this case‚ a consumer experiences a particular service at a hairdressing saloon. The customer expectations are compared with actual outcome. In addition‚ the report also defines and explains SERVQUAL and relates it to the service diary. The service dairy is made to show the importance of a service to a customer and it provides
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Bibliography I. Internet Science Daily. (2013). Fossil Fuel. Retrieved from http://www.sciencedaily.com/articles/f/fossil_fuel.htm Benefits of Recycling. (2014). What is Recycling? Retrieved from http://www.benefits-of-recycling.com/whatisrecycling/ Freudenrich‚ C. (2014) How Composting Works. Retrieved from http://home.howstuffworks.com/composting.htm Enriquez‚ M.C. (2011). For the country’s first green hotel‚ sustainability makes good business. Retrieved from http://lifestyle.inquirer.net
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