CUSTOMER SATISFACTION SURVEY ON PRODUCT‚ SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction on After Sales- Service aspects (Greet the customer “Good Morning Sir” and say “ I am-------- from AC Neilson‚ I understand you are involved in transport business and I am here to take your opinion
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LITERATURE REVIEW Job Satisfaction and Turnover Intention This study was conducted to measure the level of job satisfaction and its impact on turnover intention. Job Satisfaction Survey (JSS) questionnaire containing nine facets of job satisfaction and a questionnaire containing three items for measuring job satisfaction and turnover intention respectively were used for data collection from private sector. Job satisfaction is defined as a person’s evaluation of his or Her job and work context
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“Willing to Serve: Marriott’s Employee Satisfaction” Organizations around the world are innovating ways to stay afloat and to increase employee satisfaction. With the 2008 economic downfall‚ organizations have become more sensitive to the needs of their greatest asset‚ “the employee”. According to Ellen Galinsky‚ Tyler Wigton‚ and Lois Backon’s article Creating Management Practices for Making Work Work‚ “organizations are creating imaginative workplace approaches for improving the work environment
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contents Title: Job Satisfaction in the Workplace 2 Introduction of Job Satisfaction 2 Importance of Job Satisfaction in the Workplace 3 Factors that Affect Employee Job Satisfaction 5 Job Insecurity 5 Workload and Opportunities to Use Abilities 5 Relationship and Communication between Manager and Subordinates 6 Pay 6 Working Condition 7 Respect from Co-Workers 7 Career advancement opportunities 7 Existing Strategies used by Industries to Ensure Job Satisfaction 9 Maslow’s Hierarchy
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A STUDY ON THE CUSTOMER SATISFACTION OF BIG BAZAAR WITH SPECIAL REFERENCE TO PAZHAVANGADI STORE PROJECT REPORT Submitted to Amrita Vishwa Vidyapeetham‚ School of Arts & Sciences for fulfillment of the requirement for the award of the Degree of Bachelor of Business Management. BY ASWATHY ACKNOLWLEDGEMENT I use it as it privilege to thank Mr.Bijith‚ HR‚ Big Bazaar Pazhavangadi and Mr.Satheesh.DM of Electronics Department for giving me and guidance to do this project
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practices for measuring customer satisfaction? Is it upper level management‚ hired consultants‚ surveys‚ or reactions to industry swing? So many choices but what really is a best practice. Customer satisfaction programs‚ research‚ employee satisfaction‚ and personal experience all play a role in measuring customer satisfaction. Even when using those practices it takes effort and continuous improvement to stand a chance on improving customer engagement and satisfaction. Hopefully these next few paragraphs
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DEPARTMENT OF COMMUNITY HEALTH‚ UNIVERSITY OF BENIN‚ BENINN- CITY QUESTIONNAIRE ON JOB SATISFACTION‚ PERCEIVED STRESS AND PSYCHOLOGICAL WELL-BEING OF BANK EMPLOYEES WORKING IN BENIN-CITY. This research wants to know about your work environment and how it affects you. Your answer to these question is needed. PLEASE DONOT PUT YOUR NAME. The answers provided will remain anonymous and confidentiality will be maintained. NAME OF BANK…………………………………………………………………………………………………………… QUESTIONNAIRE NUMBER:…………………………
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Measuring Customer Satisfaction Introduction Determining the do’s and don’ts of customer satisfaction should be regarded as an instrumental business practice. There should be nothing arbitrary about gathering information‚ and simply tracking numbers is a waste of time and effort. If an organization is not using good reliable data‚ then‚ most likely the organization is doomed to fail. According to James Evans and William Lindsay (2011)‚ “Meeting customer expectations (that is‚ providing satisfiers)
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B. Sony is introducing a new 27- inch T V with a picture – in – picture feature. How should the company position and advertise the product to (a) Generation X Consumers ( b) Affluent baby boomers. AFFUENT BABY BOOMER A baby boomer is someone who was born during the period of increased birth rates when economic prosperity arose in many countries following World War II. In the United States‚ the term is commonly used to refer to the generation which demographic popularizers have identified with
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Job Satisfaction in The Work Place In today ’s job market‚ faithfulness to any organization depends on an individual ’s attitude towards his/her company or employer as it pertains to job satisfaction. According to Locke‚ job satisfaction by definition is "[ a] pleasurable or positive emotional state resulting from the appraisal of one ’s job or job experience". Locke then goes on to define the definition by saying job satisfaction stems from " feeling and cognition" (Locke 1976). What we
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