A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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Knowledge and awareness is pivotal to the human progress. Consumer awareness is about making the consumer aware of his/her right. The first consumer movement began in England after the Second World War. A modern declaration about consumer’s right was first made in the USA in 1962 where four basic consumer rights – choice‚ information‚ safety and to be heard were recognized. Ralpha nadar‚ consumer activist is considered as the father of the consumer movement. Education is a lifelong process of constantly
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KARNATAK ARTS COLLEGE [DEPARTMENT OF MANAGEMENT STUDIES] A Project Proposal on “EMPLOYEE SATISFACTION TOWARDS PRODUCT AND SERVICE” At Big Bazaar‚ Hubli Submitted in fulfillment of the requirement for the award of Bachelor degree of BUSINESS ADMINISTRATION During the academic year 2010-2011 SUBMITTED BY KAVITA.S.MISHRA 5TH SEMESTER Exam no.O7101009 INSTITUTE HEAD: COMPANY HEAD: Mr.B.B.Biradar
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Introduction Objectives of the Report: Every Study has some Objectives. On doing a course of “Audit & Inspection of Banks” we have to learn a lot of auditing and inspecting tools & techniques. This Study has been undertaken with the following Objectives: » To get an overall idea about the auditing procedure. » Gathering practical knowledge about auditing by solving Cases. » Finding out the appropriate opinion for each of the cases. »Finally generate an idea about the real scenario of how
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Mango‚ and Apple segments. Marketing includes all the fulfill the all segment of consumers. Marketing is also to convert social needs into profitable opportunities. So this topic provides all the essential to theoretical knowledge and to inculcate the efficiency. It is also requirement for the company to improve their service and quality for achieving their ultimate goal. Project Title : Market Share and consumer preference towards mineral water with special reference to Bisleri . The
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TVS MOTOR COMPANYINTRODUCTION It gives me an immense pleasure to present you this entire project. The topic Is “ ASTUDY REPORT ON CUSTOMER SATISFACTION AND SERVICE ANALYSISOF MANICKBAG TVS IN BELGAUM CITY ” the study is undergone at ManickbagTVS.The project report focuses on customer satisfaction and post sale services‚ of ManickbagTVS motors. A two wheeler showroom in Belgaum city. TVS MOTOR COMPANY HISTORY OF TWO- WHEELER INDUSTRY IN INDIA According to a study conducted by global consulting
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other countries. France ’s health care system was ranked no. 1 by World Health Organization in 2000. The French health care system has the best health care among 191 other countries (Rodwin‚ 2003). The system is not prefect but has higher consumer satisfaction. There are two basic agency on which the French health care system depends; social security and the finance. Eighty percent of people in France are covered with social security. The hospitals are generally divided into two main groups: The
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An Overview of Customer Satisfaction Models Willard Hom‚ M.B.A. Interim Director of Research Policy‚ Planning & External Affairs Division Chancellor’s Office‚ California Community Colleges Abstract The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. Such models clarify various theories about customer satisfaction‚ making research and analysis
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Queueing theory is the mathematical study of waiting lines‚ or queues.[1] In queueing theory a model is constructed so that queue lengths and waiting times can be predicted.[1] Queueing theory started with research by Agner Krarup Erlang when he created models to describe the Copenhagen telephone exchange.[1] The ideas have since seen applications includingtelecommunications‚[2] traffic engineering‚ computing[3] and the design of factories‚ shops‚ offices and hospitals.[4] Contents [hide]
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Customer Satisfaction & how can we measure it By: Omid Nasrollah Mazandarani BACKGROUND OF THE WRITER As a student of Masters of Business Administration specialization in general management with the background of Bachelor of Industrial engineering the writer has four years experiences in the automobile industry. These experiences and background help me to understand the role of customer satisfaction in terms of organization profitability. Abstract: This proposal examines customer
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