CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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A REPORT ON THE “CUSTOMER SATISFACTION” AT “ORIENTAL BANK OF COMMERCE”‚ BHADRAK‚ ODISHA‚ PIN- 756100 A report Submitted in partial fulfillment of the requirement for the Award of the degree of Master of Business Administration Submitted by Mr. Chandrakanta Panigrahi MBA (BA)‚ TRI- IV ROLL NO- 07 UNDER THE GUIDANCE OF Prof. Dr. kirti Gupta [pic] INSTITUTE OF MANAGEMENT AND ENTREPRENEURSHIP DEVELOPMENT BHARATI VIDYAPEETH UNIVERSITY PUNE *2008-2010*
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Consumer Behavior Report ‘Canon’ Jeanette Thong Su-Xian FT DipCom LM/MM 4 Mahum Jafer 4th June 2012 Situational Analysis Canon ’s strategies have been very effective in balancing growth of market share with profitability‚ with the firm controlling a significant share of focused niche markets in the imaging industry. Canon ’s strategic challenges involved identifying the markets in which it intended to compete and developing competitive advantages
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Academic Survey Report Report title: The part-time job situation of students in Oxford Brookes University Course: UPS - C Student name: Cathy Words : 1‚095 Content Abstract 2 Introduction 2 Methods/ Procedure 2 Present the results of research 3 Chart 1. Hours students spend on part-time job. 3 Chart 2. The reason students have a part-time job. 3 Chart 3. Influence and purpose of part-time job. 4 Chart 4 most difficult thing when having a part-time job 5 Discuss
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ATTRITION IN BPO INDUSTRY: A SURVEY REPORT Abstract The BPO industry is undoubtedly considered as one of the biggest fields of employment in India and stands number two worldwide after Philippines. However‚ it is facing a phenomenal increase in attrition rate which is the biggest challenge. The current attrition rate is 55 %. (Source: 13 Oct‚ 2011‚ The Financial Express) as compared to the last year of 51%. Nasscom‚ in a report said that that the outsourcing industry is expected to face a shortage
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ELECTRICITY FORECASTING REPORT For the National Electricity Market (NEM) 2012 NATIONAL ELECTRICITY FORECASTING REPORT Disclaimer This document is subject to an important disclaimer that limits or excludes AEMO’s liability. Please read the full disclaimer on page D1. Published by AEMO Australian Energy Market Operator ABN 94 072 010 327 Copyright © 2012 AEMO ii © AEMO 2012 FOREWORD This is the first edition of AEMO’s National Electricity Forecasting Report (NEFR)‚ which represents
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Project Report On HR Role Survey Submitted By: Pranati Raheja Table of Contents Introduction Participant Profile • Sector • Experience • Industry HR Roles and Responsibilities • Role of the HR Function – Current • Role of the HR Function –Expected Future State Conclusion Appendix Introduction The objectives of this project are to find out the HR managers’ perspective on the present and the future quality of HR services and to know
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Marketing involves satisfaction of consumer needs’: Man is a social animal. Human needs and wants are shaped by interplay of various social forces. Marketing evolves through this peculiar social system. It involves relationships among members of the society. It helps business enterprises to estimate consumer demand and produce for their satisfactory consumption. It helps in anticipating customer demand and creating satisfied customers through conception‚ production‚ promotion and physical distribution
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Customer’s Satisfaction Online Shopping and Customer’s Satisfaction Course Title: Business Research Methodology Course Code # MGT-407 Prepared By: Md. Ruhul Amin Serial: 94 Section: A Batch: 17th Prepared for: Dr. Muhammad Shariat Ullah Assistant Professor Department of Management University of Dhaka Date of Submission: October 30‚ 2014. ii Letter of Transmittal To‚ Muhammad Shariat Ullah Assistant Professor Department of Management University of Dhaka Subject: Submission of Research Report. Dear
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EMPLOYEE JOB SATISFACTION SURVEY 2014 RKFL : Plant-1 Gamaria‚ Jamshedpur. Session : 2014-2015 Submitted by:- MOHAMMAD DANISH Roll No. 26 Enroll No. 317992 Phone No. 08960143727 Email Id : danish.bhu.mpmir@gmail.com Page | 2 Acknowledgement I come from my place (Varanasi) and going for summer internship at Jamshedpur in Ramkrishna Forging Ltd. I come to know that this is one of the best company situated in the peripheri of Adityapur industrial area and having nationl repute in the manufacturing
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