Lesson No. 5 Consumer Rights Rights of Consumers : Rights which are provided by law : - Right to safety - Right to be informed - Right to choose - Right to be heard Right to seek redressal - Right to consumer education. Factors causing exploitation of Consumers : - Limited information - Limited supplies - Limited competition - Low literacy Duties of Consumers : - To purchase quality marked products such as ISI‚ AGMARK etc. - To ask for cash memo for the items purchased whenever possible. - To make
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by the consumer is influenced by the level of consumer awareness achieved. By "consumerism" we mean the process of realizing the rights of the consumer as envisaged in the Consumer Protection Act (1986) and ensuring right standards for the goods and services for which one makes a payment. This objective can be achieved in a reasonable time frame only when all concerned act together and play their role. The players are the consumers represented by different voluntary non-government consumer organizations
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ZENITH International Journal of Multidisciplinary Research Vol.1 Issue 1‚ May 2011‚ ISSN 2231-5780 CONSUMER PROTECTION AND CONSUMERISM IN INDIA Ms Kiran Chaudhry*;Ms Tanu Chandhiok**;Mrs Parveen Dewan*** * Assistant Professor‚ Shivaji College‚ University of Delhi‚ Delhi‚ India **Lecturer‚ Yamuna Group of Institutions‚ Gadholi‚ Jagadhri‚ Haryana‚ India *** Principal‚ Sanatan Dharam Model School Jagadhri‚ Yamunanagar‚ Haryana‚ India __________________________________________________________________
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Executive Summary Consumer behaviours have changed over the years; this is shown by consumers today purchasing a more healthy variety of products‚ as information today is known about products that was not known many years ago. Factors such as these‚ change the way we perceive and value products‚ as we now are more knowledgeable as well as manufacturers having by law to print the ingredients and content of the products ingredients on the back of most food products‚ allowing consumers to become more educated
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Civilized Society What is the meaning of a society? A historian might say a society is a group of people living in an ordered community that has a hierarchy. An adult might say that a society is a community of people that have certain jobs and a community that has schools for their children to go to. A child might not even know what the meaning of society is. Their answers differ because there is not a book written in history that clearly defines what a society is. But when “society” is narrowed
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CONSUMER BEHAVIOR – UNIT ONE INTRODUCTION OF CONSUMER Earlier consumer were related to the monetary exchanges disregarding the service sectors but these days the consumers are not only limited to the values of money but alsoto intangible objects like services from hospitals‚ telecommunications‚ academic institutions etc. Any organizations’ potential audience or general public can be considered as consumers. Examples of such may fit to the citizen of the nation to the Election commission or
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Technology in Society Technology affects the way individuals communicate‚ learn‚ and think. It helps create different societies and determines how people interact with others on a daily basis. Technology has both positive and negative affects in shaping our society including the increase or decrease of society’s intellegence. Society is defined as‚ “the sum of social relationships among human beings” and technology is defined as‚ “the body of knowledge available to a civilization that is of use
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INTRODUCTION TO CONSUMER BEHAVIOUR Consumer behavior is affected by a host of variables ranging from personal‚ professional needs‚ attitudes and values‚ personality characteristics‚ social economic and cultural background‚ age‚ gender‚ professional status to social influences of various kinds exerted a family‚ friends‚ colleagues‚ and society as a whole. The combination of these factors help the consumer in decision making further Psychological factors that as individual consumer needs‚ motivations
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Consumer sovereignty. Birth and evolution of the movement and consumerista politche market in its favor. LA SOVRANITA ’ DEL CONSUMATORE: "Consumption is the sole end and purpose of all production‚ and the interest of the producer should be considered only insofar as it may be necessary to promote the interest of the consumer" (Adam Smith). The consumerism is a relatively recent phenomenon‚ one hundred years have passed since the commercial economy of the United States was rocked by the explosion
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Consumer behavior: Consumer behaviour is the study of individuals‚ groups‚ or organizations and processes they use to select‚ secure‚ and dispose of products‚ services‚ experiences‚ or ideas to satisfy needs and impacts that these processes have on the consumer and society. It blends elements from psychology‚ sociology‚ social anthropology and economics. It attempts to understand the decision-making processes of buyers‚ both individually and in groups. It studies characteristics of individual consumers
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