Introduction The Consumer Protection Act 1999 (CPA) is an act with the objective to protect the consumers’ right which came into force in Malaysia on 15th November 1999. Basically‚ the provisions of this act cover areas not covered by other existing laws. This act provides simple and inexpensive redressal to the consumer’s grievances and relief of a specific nature for example from ‘false’‚ ‘misleading’ or ‘deceptive’ as to conduct‚ representation or practice and that they shall not be practiced
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The impacts on ’Spontaneous Consumer’ have resulted in the trend on Auckland Theatre Company. Impacts such as raising demands in the sales of tickets at the last minute. As inferred from the case study‚ “on average‚ 25-30 per cent of a season is booked in advance by subscribes. This may create loss of sales revenue from the particular group of ’Spontaneous Consumers’. However‚ Auckland Theatre Company may extend their registration dates to cater to this particular group’s needs. Extended registration
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 Consumer should be responsible about what he wants to buy‚ prices and quality  Upto the consumer to chose wisely Consumer Protection  Sometimes impossible to know whether the product is will work properly or not  At point of sale consumer are protected by law concerning some aspects of their purchases despite principal of caveat emptor Consumer Rights  United Nations Guidelines on Consumer Rights- 8 basic consumer rights that as consumers we are entitled
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may be defined as the “amount of satisfaction derived from a commodity or service at a particular time”. Assumptions: • UH:\Games.exetility can be measured. • Marginal Utility of money remains constant • No change in income of the consumer‚ his taste & fashion to be constant • No substitute • Independent marginal utility of each unit of commodity Utility Characteristics: • Utility is subjective/not measurable • Utility is variable • Utility is different
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Q. 4: A business is perplexed by the unexpected result of its recent advertising campaign and has turned to you for help in understanding what is going on. This new campaign was designed to increase the advertised products personal relevance to consumers by emphasizing its ability to fill previously underappreciated needs. Yet the campaign had had no noticeable effect on sales of the advertised product. Rather‚ it appeared to simulate the sales of competitor. Why might this have occurred? 10 mark
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Consumer Behavior Report: Yana’s Fitness Centre | Table of Contents: Contents Page # Introduction ................................................................................................ 3 Changing the users attitude towards purchase .................................... 3 Customer detections and customer recovery ................................................ 5 Progressing from loyalty to Customer Relationship .................................... 6 Differences between
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Consumer Psychology PSY/322 September 6‚ 2014 Lori Mccloud Introduction This essay will discuss the definition of consumer psychology‚ and will describe the psychological concepts and their importance in developing a successful marketing communication message. It will further explain the relationship between consumer psychology and marketing communications. Consumer Psychology Consumer Psychology examines how consumers process information and form judgments and how memory
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Electronic business‚ commonly known as "eBusiness" or "e-business" ‚is a business running on the Internet. Beside buying and selling‚ it also serves a much wider consumer base and collaborates with business partners. The term also has an accurate definition -"interaction with business partners‚ where the interaction is enabled by information technology". When information technology has become more accessible‚ much cheaper and more powerful‚ E-business has become a new trend. Because of low running
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Consumer in Market All the people participate in the market either as consumer or seller or producer. Any person who buys a commodity or service for direct use or ownership. I‚ you‚ we all are consumers when we buy a product or service. But people who acquires goods or services for resale or use in production and manufacturing cannot be considered consumer. In free market economics‚ consumers dictate what goods are produced and are generally considered the center of economic activity. Individual
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CONSUMER PROTECTION & REDRESSAL FORUM SUBMITTED To: PROF: N. JAYARAM SHETTY JKSHIM EVALUATOR: JKSHIM SUBMITTED By: K.SANDEEP.SHETTY 1st YEAR MBA ‘B’ SECTION JKSHIM *CONSUMER RIGHTS & REDRESSAL FOR*U*M UNDER CONSUMER PROTECTION ACT‚ *1986 Gandhiji has rightly said: ORIGIN OF CONSUMER RIGHTS Right to Safety Right to Information Right to choice RIGHT TO SAFETY RIGHT TO CHOICE RIGHT TO BE HEARD RIGHT TO SEEK REDRESSAL RIGHT TO CONSUMER EDUCATION Awareness
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