CONSUMER PROTECTION & REDRESSAL FORUM SUBMITTED To: PROF: N. JAYARAM SHETTY JKSHIM EVALUATOR: JKSHIM SUBMITTED By: K.SANDEEP.SHETTY 1st YEAR MBA ‘B’ SECTION JKSHIM *CONSUMER RIGHTS & REDRESSAL FOR*U*M UNDER CONSUMER PROTECTION ACT‚ *1986 Gandhiji has rightly said: ORIGIN OF CONSUMER RIGHTS Right to Safety Right to Information Right to choice RIGHT TO SAFETY RIGHT TO CHOICE RIGHT TO BE HEARD RIGHT TO SEEK REDRESSAL RIGHT TO CONSUMER EDUCATION Awareness
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A CASE STUDY ON THE INDIAN SMALL CAR INDUSTRY Prof. Tapan Panda A Case Study on the Indian Small Car Industry A BRIEF OVERVIEW ON THE INDIAN SMALL CAR INDUSTRY If there is one big market that is forcing the global auto majors to think small‚ it is India. Until yesterday‚ all the world’s auto-manufacturers expected to create success out of their midsize products. There were as many as five players in the mid car segment and just one--the Rs 7‚956-crore Maruti Udyog Ltd (MUL)--in the
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A STUDY ON CONSUMER BUYING BEHAVIOUR IN TIKONA DIGITAL NETWORKS (P) LTD Submitted by SATHYANANTHAM.U Reg No - 40909631047 of KARPAGA VINAYAGA COLLEGE OF ENGINEERING & TECHNOLOGY MADHURANTHAGAM (T.k) - 603308 A PROJECT REPORT Submitted to the FACULTY OF MANAGEMENT STUDIES In partial fulfillment for the award of the degree Of MASTER OF BUSINESS ADMINISTRATION IN MARKETING MANAGEMENT ANNA UNIVERSITY:: CHENNAI 600 025 JUNE 2011 ANNA UNIVERSITY: CHENNAI
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A STUDY ON CONSUMER PERCEPTION OF AFTER SALES SERVICE WITH REFERENCE TO HYUNDAI CARS AT CHENNAI CHAPTER I INTRODUCTION 1.1 ABOUT THE STUDY The present study was conducted in order to know the perception of the customer with respect to after sales services and to gauge the satisfaction of its consumers. Every customer tends to develop a certain image of the company after using the product. In this process‚ After Sales Services
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satisfaction level of the consumers as well as to know how effectively the company has segmented and positioned their product. We will also have a better understanding of factors that influence customers buying behaviour. The motive is to identifying the consumers who share similar demographic‚ psychographic‚ attitude and behaviour characteristics towards the product. This will help the companies to retain and attract customers effectively. Reviewed other factors that influence consumer purchasing
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PROTECTING CONSUMER INTERESTS UNDER COMPETITION LAW ___________________________ INTERNSHIP PROJECT REPORT SUBMITTED TO: THE COMPETITION COMMISSION OF INDIA UNDER THE GUIDANCE OF: DR. VIJAY KUMAR SINGH DEPUTY DIRECTOR (LAW) SUBMITTED BY: SHUBHANGI GOEL ILS LAW COLLEGE PUNE. ____________________________ COMPETITION COMMISSION OF INDIA NEW DELHI OCTOBER 2012 Protecting Consumer Interests under Competition Law ACKNOWLEDGEMENT I would like to take this opportunity to thank all
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International Journal of Academic Research in Business and Social Sciences January 2012‚ Vol. 2‚ No. 1 ISSN: 2222-6990 Consumer Buying Behavior towards Online Shopping Stores in Malaysia Mehrdad Salehi MBA student‚ Management and Science University‚ Faculty of Management‚ Malaysia Ems_salehi64@yahoo.com Abstract The Internet as a global medium is quickly gaining interest and attractiveness as the most revolutionary marketing tool. The global nature of communication and shopping has as well redefined
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------------------------------------------------- A report on internal and external influences on consumer behaviour in Lacoste Student ID: 11464575 Student Name: Luan Truong NGUYEN MKT 510 Assignment 2 Lecturer: A. Bull JAN 27 2011 EXECUTIVE SUMMARY There are three main aims of this report. It aims to provide a better understanding about the impact of internal and external factors on consumer behaviour. In so doing‚ Lacose‚ which produces apparel‚ was chosen for this. At first‚ it
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Table of contents Executive summary 2 Introduction 4 1. Consumer behavior 5 2. Perception 5 2.1Definition of perception 5 2.2 Elements of perception 6 A. Sensation 6 B. The absolute threshold 6 C. Just noticeable difference to consumer behavior: 6 D. Subliminal perception 7 2.3 Factors influencing perception 7 1) Characteristics of the perceiver (internal factors): 7 2) Characteristics of the target (external factors): 9 3) Characteristics of the situation: 9
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Product Appearance and Consumer Product Evaluation: A Literature Review This section describes the roles of product appearance in the process of consumer evaluation and choice. For this aim‚ literature in the fields of product development‚ product design‚ consumer behavior‚ marketing‚ and human factors has been searched. The literature shows that the visual appearance of a product can influence consumer product evaluations and choice in several ways. Several authors considered the role of product
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