Question 1 Personal Selling Process My personal selling process consists of the following nine steps: 1. Prospecting 2. Pre-approach 3. Approach 4. Presentation 5. Trial Close 6. Objections 7. Meeting objections 8. The Close 9. Follow up and Service Step 1: Prospecting Prospecting‚ involves the Money‚ Authority‚ Desire (M.A.D) approach. Firstly I analysed my prospective clients to ensure that they had the money‚ authority and desire to purchase the products I was selling. Upon analysis I
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Why quality customer service is more important in banking industry? Behaylu W.Deneke Most‚ if not all‚ private commercial banks in Ethiopia use almost the same marketing approaches to attract customers. They develop the traditional banking products and open branches everywhere then promote their branch and Products aggressively on the traditional channel. Before going to the detail let me differentiate between bank product and bank services. The bank products are deposit‚ borrowing or other
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CMR212 10/01/01 Can Selling Be Globalized? THE PITFALLS OF GLOBAL ACCOUNT MANAGEMENT David Arnold‚ JulianBirkinshaw‚ and Omar Toulan California Management Review Reprint Series ©2001 by The Regents of the University of California CMR‚ Volume 44‚ Number 1‚ Fall 2001 This document is authorized for use only in T-GEMBA/GMAN - 02212013 by Andrew Wilson and Saroja Subrahmanyan at St. Mary’s College of California from February 2013 to August 2013. Arnold CMR fa01 final 1/24/02
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biggest spectated sport event in the world the contemporary management issues of management processes‚ globalization and localization are highly applicable to such a “business”. Managers role within business systems are essential both operational and strategically in its success‚ as well as the different interactive elements. These interactive elements are clearly seen in the accomplishment of the London Olympics 2012. Management In terms of management‚ one of the major fields of interest for the
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keeping customers happy‚ not only by providing good food‚ but also excellent service is the key to staying competitive. ! a) Explain in your own words‚ how customer relationship management is proving to be a successful tool for organisations to retain and attract new customers. b) Suggest different ideas that Rajat can use to keep the customers happy in his chain of restaurants. (Total : 718 + 752 = 1470 words) 1a. Delighting the Customer Building relationships with customers has become
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The most important person in my life Good morning‚ everyone‚ Today I would like to take this opportunity to express myself about the most important person in my life‚ my dear mother. Speaking about my mother‚ she is a beautiful‚ kind-hearted and romantic woman. She is not very tall‚ but she has a wonderful figure. She has a pair of bright eyes and a small mouth. She loves my family very much. She buys birthday gifts for us and gives us kisses with love. She takes care of me day and night when
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Online Selling Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Alternative names are: e-web-store‚ e-shop‚ e-store‚ Internet shop‚ web-shop‚ web-store‚ online store‚ online storefront and virtual store. Mobile commerce (or m-commerce) describes purchasing from an online retailer’s mobile optimized online site or app. An online shop evokes the physical analogy of buying
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Customer Relations Management Done by Abdul-Aziz al sultan DR: Issam magrabi MIS 500 Phone Number :00965 – 99229696 E-Mail: gust1102102012@gust.edu.kw Student Id :1102102012 Abstract In the recent years‚ the developed institutions and corporations with the biggest economic stability are focusing in customers relations management CRM but not all of them succeeded .there are challenges faces it ‚ if we use it not in the proper way . also in special cases implementing CRM will
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Printing Press DBQ Essay The most important consequence of the printing press is the spreading of new information all throughout Europe caused conflict. The printing press was invented by Johannes Gutenberg in the 1400s‚ the printing press is a device that evenly prints ink onto paper. The printing press is a huge milestone in history new developments and discoveries greatly advanced human ability to exchange feelings and ideas. The printing press was an amazing invention it allowed
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When she was working at vendor‚ she was kindness and polite to every customer. Although she was very busy. Every afternoon‚ she would come to kindergarten and took me home. When she saw my classmates‚ she always chatted with them just like their grandmother. She could let everyone felt the love and tender‚ there was the reason that I think she was kindness. C. patient: My grandmother was a patient person. When I was young‚ I often did something wrong‚ but she never fault me at once. She would tell
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