1. Abstract This white paper explores the Return on Investment (ROI) attributable to Customer Relationship Management (CRM) systems. It provides a discussion of the potential returns from such a system. Any organization attempting to analyze the ROI from a CRM solution must first complete a Situation Analysis (SA) to understand where the ROI may come from‚ as the sources of benefits relating to ROI vary from one organization to the next. Sources of ROI attributable to a CRM implementation arise
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The most important invention of mankind Thinking about important and revolutionary inventions‚ make us visualise something material and sophisticated such as the television‚ the computer‚ the car‚ the airplane and so on. Each one of these elements was indeed very revolutionary and brought fundamental changes for the whole world. Nevertheless I consider that the most significant creation of mankind is also one of the oldest. It’s the elaboration of the graphic system of communication: writing
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MASENO UNIVERSITY MBA PROGRAM 2013/14 YEAR MBA 808: MANAGEMENT PRINCIPLES AND PRACTICES ASSIGNMENT 2 ASSESSMENT OF CONTEMPORARY THEORIES OF MANAGEMENT WHAT HAS BEEN DONE BY WHOM? (5 PAGES SINGLE SPACING‚ TIMES NEW ROMAN‚ FONT 12) BY JONI ANYANGO K’ONDIEK INTRODUCTION Management theory is a set of ideas and rules intended to help supervisors/managers to know the goals of the organization‚ to understand what inspires people to work when achieving the
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for customer relationship management. It entails all aspects of interaction that a company has with its customer‚ whether it is sales or service-related. While the phrasecustomer relationship management is most commonly used to describe a business-customer relationship‚ CRM systems are used in the same way to manage business contacts‚ clients‚ contract wins and sales leads. CRM is often thought of as a business strategy that enables businesses to: Understand the customer Retain customers through
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The impact of customer relationship management on the financial performance of an organization 1 Chapter 1-Introduction The impact of customer relationship management on the financial performance of an organization 2 1.1 Introduction This chapter provides an overview of the dissertation in brief. Background of the study and rationale of the study are discussed in the first half. Then this chapter goes on to explain six research objectives and two research questions. Finally structure of
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The Most Important Meal INTRODUCTION I. Attention Grabber How many of you do not take breakfast every day? So‚ what is the reason you are skipping your breakfast again? Is that you are lack of time to eat‚ or you are weight watching or you think it is not necessary to have breakfast? Anyhow‚ do you know that breakfast is the most important meal in our daily life? II. Reveal Topic Today I would like share some of the advantages of having breakfast and how we can benefit from it. I would also
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The Selling Process Objectives Objections Why objections Types of objections Handling objections Closing the Sale When to close the sale How to close the sale Problems with closing the sale The Eight Steps of the Selling Process. Pre-Approach. Looking for customers and getting ready for the sale. Approaching the Customer. Greeting the customer face-to-face‚ or in the case of electronic sales‚ through a Live Discussion Thread or Live Chat.
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ENVIRONMENT MANAGEMENT Harmony between man and environment is the essence of healthy life and growth. Therefore‚ maintenance of ecological balance and a pristine environment has been of utmost importance to the Union Ministry of Power (MoP). NTPC being the leading organization under the ministry in the areas of power generation‚ has been taking various measures discussed below for mitigation of environment pollution due to power generation. Environment Policy & Environment Management System Driven
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Chapter 3: Making an External Assessment External Strategic Management Audit -Identify & evaluate factors beyond the control of a single firm. Increased foreign competition Population shifts Aging society Fear of traveling Stock market volatility Purpose of an External Audit Develop a finite list of opportunities that could benefit a firm threats that should be avoided Process of performing an External Audit: Gather competitive intelligence Assimilate information Evaluate
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Introduction The discerning customers nowadays are better educated and are able to recognize the quality of products or services‚ rather than just looking at the price. As competition between organizations grows more intense‚ many different factors and dimensions would be considered by the customers when they are going to measure the quality (Stevenson‚ 1999). In order to remain competitive among those rigorous competitions in the dynamic changing business environment‚ organizations have to maintain
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