Impact of Global Financial Crisis on Hospitality Sector Based in Mumbai Region Oshma Rosette Pinto Assistant Professor‚ Pillai Institute of Management Studies and Research‚ New Panvel Navi Mumbai E-mail: pinto.rosette@gmail.com ABSTRACT The Global financial crisis from 2005 to the present is considered by many economists to be the worst financial crisis since the Great Depression of the 1930s. It was triggered by a liquidity shortfall in the United States Banking system which resulted in the
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1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty‚ and obviously helps in realizing economic goals like profitability‚ market share‚ return on investment‚ etc. (Scheuing‚ 1995; Reichheld‚
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EN3263 Assignment 1 Produce an analysis of any ONE of these short stories that argues for its ongoing relevance to a contemporary reader in Singapore. Cultural identity in Our Trusty and Well-Beloved‚ and its relevance to contemporary readers in Singapore This essay wishes to argue how Clifford’s Our Trusty and Well-Beloved still carries a vital relevance to contemporary readers in Singapore today‚ through the problematization of a fixed cultural identity. This is brought out by Clifford’s
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Strategic Management: Creating Competitive Advantages‚ 2nd ed. McGraw-Hill Irwin: New York‚ NY. Knowles‚ T.‚ (1996). Corporate Strategy for Hospitality‚ Longman Limited Essex - England. Knowles‚ T.‚ (1998). Hospitality Management: An Introduction‚ 2nd ed. Prentice Hall: Financial Times‚ Pearson Education Limited‚ Essex - England. Grant‚ R. M.‚ (2005). Contemporary Strategy Analysis‚ 5th ed. Blackwell Publishing‚ United Kingdom. Intercontinental Hotels Group (IHG)‚ (2009) – Our Strategy [online] Accessed
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‘Contemporary music has no artistic value.’ Is this a fair comment? (2008) An oft heard criticism of contemporary music today is that they are more “noise” than “music”. Be it hip-hop‚ rock‚ heavy metal‚ Rhythm-and-Blues (R&B) or any of its likes‚ cultural snobs have dismissed them as unworthy in comparison to the classical music from masters like Beethoven‚ Bach‚ or Strauss. These critics often see contemporary music having no artistic value as these music genres are often considered to be outside
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18TH CENTURY AND CONTEMPORARY HOSPITALITY According to Ackroyd (Ackroyd‚ 2005)‚ London hospitality took its origins in “public place of cookery” by the Thames in the 12th century. Then followed cook shops in the 16th century and eating houses‚ taverns or coffee shops‚ incredibly famous in the 18th. Without denying‚ London hospitality has undergone lots of changes to become what it is nowadays. Or ... has it? Are there real differences between modern and 18th century hospitality or are there mere
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therefore vital‚ but views on the value and the type of training vary amongst the stakeholders. This study of the views of hotel human resources managers revealed that they considered that people who were interested in developing their career in the hospitality industry must be prepared to start at the bottom. The hotel human resources managers strongly believe that employees must have a positive service-mind and commitment to the industry with a certain degree of working experience. Employers perceived
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What are the perceptions of the hospitality industry as a satisfactory career choice among adults age 25-40 vs. the perceptions of the industry as a post-military career choice among active duty military personnel of the same age group who are preparing to reenter the civilian workforce? By: Tracy Kohn and Monica Grandal Table of Contents Chapter 1 – Introduction Definition of Terms Problem Statement Purpose Statement Research Questions Limitations
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Hospitality is the relationship between the guest and the host‚ or the act or practice of being hospitable. This includes the reception and entertainment of guests‚ visitors‚ or strangers. Hospitality may also refer to good caring. By metonymy the Latin word ’Hospital’ means a guest-chamber‚ guest’s lodging‚ and an inn. Hospes is thus the root for the English words host (where the p was dropped for convenience of pronunciation) hospitality‚ hospice‚ hostel and hotel. In India hospitality is based
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------------------------------------------------- HND in Business Awarding Body: Edexcel Level: Qcf Level-5 Course Description This course is designed to equip students with the knowledge‚ understanding and skills required for success in current and future employment or for progression to an undergraduate degree. It aims to provide an educational foundation for a range of administrative and management careers in business‚ specialised studies directly relevant to individual vocations and professions
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