Measuring Perceived Service Quality Using s e rv q ua l: A Case Study of the Croatian Hotel Industry ´ s u z ana m ar k ovi c Faculty of Tourism and Hospitality Management Opatija‚ Croatia s an j a r as p o r Polytechnic of Rijeka‚ Croatia The purpose of the study is to examine customers’ perceptions of service quality in the Croatian hotel industry. The aim is to assess the perceived service quality of hotel attributes and to determine the factor structure of service quality perception
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securing a second year of funding‚ Laliberté hired Guy Caron from the National Circus School to re-create it as a "proper circus". Its theatrical‚ character-driven approach and the absence of performing animals helped define Cirque du Soleil as the contemporary circus that it remains to be today. Cirque du Soleil traveled throughout Quebec in 1984‚ appearing in ten cities and playing to audiences of 800 at each performance. The following year‚ the troupe took its first steps outside its home province
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develop internal benchmarks for the hotel based on scores that were representative of loyal customers.Thestudy makes use of the hotel’s database to draw samples for both focus groups and a mail survey. InternationalJournal of Contemporary Hospitality Management 13/5[2001]213.217 # MCB University Press [ISSN 0959-6119] Introduction It is commonly known that there is a positive relationship between customer loyalty and profitability. Reichheld and Sasser(1990) found
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Holjevac University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: Ivanka.Avelini.Holjevac@fthm.hr Suzana Marković University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: Suzana.Markovic@fthm.hr and Sanja Raspor University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: sraspor@veleri.hr ABSTRACT One of the biggest contemporary challenges of management in service industries is
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is my huge fascination for the complexity of the human body‚ I feel that the abnormality in recent contemporary art is a feature worth recognition and the great step of progression within art culture shows no boundaries for what is considered ‘real art’. In many forms‚ art is requested for more than something to admire‚ over the years many movements such as Cubism‚ Abstract‚ Surrealism and Contemporary have evolved into visual language to communicate with their audiences and share a universal belief
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There are approximately 500 various aboriginal people in Australia with their unique languages and separated territories whose existence is prior to European colonization. Undoubtedly the culture and identity has profound influence on contemporary Australia. They keep trying to establish a crucial impression to nowadays people via paintings‚ songs‚ dance and movies. To begin with‚ aboriginal people have their own artistic expression. Aboriginal paintings are the oldest unbroken tradition of art which
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6LI007 Critical and Contemporary Issues in International Hospitality Student ID: 1331987 Lecturer : Ken Chua Contents Contents Page 1 List of Figures 2 1.0 Introduction 3 2.0 Literature Review 4-6 2.1 Consumer Behaviour and Consumer Decision Making 4 2.2 Market Segmentation 5-6 3.0 Corporate social responsibility (CSR) in Hilton Hotel 7-8 3.1 CSR Programs 7 3.2 CSR Initiatives 8 4.0 Factors Affecting Customer Loyalty 9-13 5.0 Strategic Responses to Changing
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future of hospitality as a whole. I Introduction With technology advancing now faster than ever before‚ everyone needs and demands using the latest technological means just to survive. Such is the case in the hotel industry too‚ especially in the upper-class and boutiques hotels area of the market. With hotels always lagging behind other sectors in adopting new IT systems ( PLUGGED IN‚ 2009; Buick‚ 2003)‚ keeping the pace with customers’ demands becomes a pressing issue to hospitality providers
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In “The Road Not Taken‚” Robert Frost utilizes paths and forks in the wood as classic metaphors to symbolize the lifeline‚ with twists and decisions. This image doesn’t require imagination but is simple‚ accurate‚ and resonant for the readers. However‚ some people may misunderstand the last stanza and think that the persona has taken the road less traveled by and becomes different or better than others. This is not true. The fact is that “Neither of the roads is less traveled by‚” because in the
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Zorro A short documentary about a man known to have an attachment disorder Documented by: Christian fernandez Hilario Reyes >>(Francia/dela cruz) <<optional We went to U.P. diliman to search for a man named Dennis Magtajas also known as Zorro of U.P . We waited for him the until sunset to show up but unfortunately he didn’t. so we decided to go home and try our luck on the next day. the next day‚ we wandered the streets of teachers village hoping that we could find the person that we are
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