securing a second year of funding‚ Laliberté hired Guy Caron from the National Circus School to re-create it as a "proper circus". Its theatrical‚ character-driven approach and the absence of performing animals helped define Cirque du Soleil as the contemporary circus that it remains to be today. Cirque du Soleil traveled throughout Quebec in 1984‚ appearing in ten cities and playing to audiences of 800 at each performance. The following year‚ the troupe took its first steps outside its home province
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Measuring Perceived Service Quality Using s e rv q ua l: A Case Study of the Croatian Hotel Industry ´ s u z ana m ar k ovi c Faculty of Tourism and Hospitality Management Opatija‚ Croatia s an j a r as p o r Polytechnic of Rijeka‚ Croatia The purpose of the study is to examine customers’ perceptions of service quality in the Croatian hotel industry. The aim is to assess the perceived service quality of hotel attributes and to determine the factor structure of service quality perception
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Holjevac University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: Ivanka.Avelini.Holjevac@fthm.hr Suzana Marković University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: Suzana.Markovic@fthm.hr and Sanja Raspor University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: sraspor@veleri.hr ABSTRACT One of the biggest contemporary challenges of management in service industries is
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develop internal benchmarks for the hotel based on scores that were representative of loyal customers.Thestudy makes use of the hotel’s database to draw samples for both focus groups and a mail survey. InternationalJournal of Contemporary Hospitality Management 13/5[2001]213.217 # MCB University Press [ISSN 0959-6119] Introduction It is commonly known that there is a positive relationship between customer loyalty and profitability. Reichheld and Sasser(1990) found
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The Indian Hospitality Industry Tourism Hospitality in India is based on the Sanskrit adage ‘Atithi Devo Bhava’ or ‘guest is god’. The concept was adapted by the Ministry of Tourism‚ Government of India which aims at creating awareness about rich variety of tourism in India. India is currently ranked 12th in the Asia Pacific region and 68th overall in the list of the world’s attractive destinations‚ according to the Travel and Tourism Competitiveness Report 2011 by the World Economic Forum (WEF)
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is my huge fascination for the complexity of the human body‚ I feel that the abnormality in recent contemporary art is a feature worth recognition and the great step of progression within art culture shows no boundaries for what is considered ‘real art’. In many forms‚ art is requested for more than something to admire‚ over the years many movements such as Cubism‚ Abstract‚ Surrealism and Contemporary have evolved into visual language to communicate with their audiences and share a universal belief
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Study Guide Five main categories of players and Role of the players • (Media) Marketing‚ Advertising‚ Showing the destination to others‚ Reporting‚ Forming opinions among the visitors and locals‚ Educate visitors about destination • Local community residents Especially in developing countries: locals are actively involved in the provision of tourism and also its planning and management. It provides a voice for those directly affected by tourism; make use of local knowledge to ensure
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Speech outline 3 Purpose statement of this speech is to convince listeners to become Atlanta Falcon Fans by educating them on the history and achievements of this football franchise. Thesis statement of this speech ; the Atlanta falcons are the premiere football team in the NFL but have recently been shown little respect. Why should you respect the Atlanta falcons a legitimate superbowl contenders. Since 2008 the Atlanta falcons have a record of 43-21 and 26-6 record at home during the same
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future of hospitality as a whole. I Introduction With technology advancing now faster than ever before‚ everyone needs and demands using the latest technological means just to survive. Such is the case in the hotel industry too‚ especially in the upper-class and boutiques hotels area of the market. With hotels always lagging behind other sectors in adopting new IT systems ( PLUGGED IN‚ 2009; Buick‚ 2003)‚ keeping the pace with customers’ demands becomes a pressing issue to hospitality providers
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There are approximately 500 various aboriginal people in Australia with their unique languages and separated territories whose existence is prior to European colonization. Undoubtedly the culture and identity has profound influence on contemporary Australia. They keep trying to establish a crucial impression to nowadays people via paintings‚ songs‚ dance and movies. To begin with‚ aboriginal people have their own artistic expression. Aboriginal paintings are the oldest unbroken tradition of art which
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