SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH Deborah Christine Widjaja Lecturer‚ Hotel Management Program‚ Faculty of Economics‚ Petra Christian University Email: dwidjaja@peter.petra.ac.id Abstract: Hospitality industry is one of the service businesses that pays so much attention to service quality as it is the main intangible product that it produces. This short article examines how to manage service quality in hospitality industry through
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Case study: Wynn Resorts Q1: What are Wynn Resorts’ distinctive resources and competencies? As the founder of Wynn Resorts‚ Steve Wynn‚ the CEO could be regarded as the first significant resource for the company. He has 30 years experience and passion in operating and managing casinos‚ and has built up essential relationship‚ contacts and liaison with government‚ enterprises and upper-society‚ which could not be achieved by every company and hence became the distinctive resource helping to stabilize
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Miniature Earth Reflection The task of this paper is to reflect on the information from the Miniature Earth power point and share what I believe this information means to the future of the Tourism and Hospitality Industry. This paper will use at least 3 secondary academic references to support my discussion. The power point presentation Miniature Earth covers the idea of converting the world’s population keeping the same proportions we have today into a community of only 100 people. It makes us
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org/wiki/Marketing_strategy 8 9. (n.d.). In p. kumar‚ marketing of hospitality and tourism services (pp. 226‚ 227). 2010. 10. (2010). In p. kumar‚ marketing of hospitality and tourism services. 30. 11. (2010). In p. kumar‚ marketing of hospitality and tourism services (p. 220). 12. (2010). In p. kumar‚ marketing in hospitality and tourism services (pp. 179‚180). new delhi. 13. (2010). types of consumer behaviour. In p. kumar‚ marketing of hospitality and tourism services (p. 226).
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IMPORTANCE OF CONTEMPORARY LEADERSHIP IN TODAY’S ORGANIZATION Contemporary leadership plays a very important role in today’s rapidly changing nature of organizational environment. Contemporary leadership is designed for managers and leaders who want to become self aware and highly effective leaders in today’s environment. There are two theories of contemporary leadership which has the common theme. They view leaders as individuals who inspire followers through their words‚ ideas and behaviors
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Kelvin Paul Panuncio October 10‚ 2012 Contemporary Philosophy La Salette Reaction Paper on Time and Being On the first page of Being and Time‚ Heidegger describes the project in the following way: Our aim in the following treatise is to work out the question of the sense of being and to do so concretely. Heidegger claims that traditional ontology has prejudicially overlooked this question‚ dismissing it as overly general‚ indefinable‚ or obvious. Instead Heidegger proposes to understand being
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completing this report. I convey my thanks to my parents & friends who helped me directly and indirectly in the completion of the project report. II. Introduction Crown Regency Hotels & Resorts understand the finer points of hospitality and luxury. It is dedicated to perfecting the travel experience through continual innovation and the highest of standards of quality. Boracay Island is no longer only for travelers who seek to enjoy the beach and laze under the sun. Crown Regency
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CONTEMPORARY ISSUE Week 2 WHY ATHLETES WILL POTENTIALLY TAKE DRUGS • To win • To catch up the winners • Feel under pressure • Increase performance levels • To qualify for weight categories • Fame • Beat records DRUGS AND BANNED SUBSTANCES • Categories of drugs: • Stimulants‚ anabolic steroids‚ diuretics‚ peptide hormones • Used to gain an unfair advantage over other performers • Using drugs is unethical DRUGS AND BANNED SUBSTANCES • Use of drugs of breaks the rules of the sport • Can affect
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CONTEMPORARY ARTIST ;THEIR WORKS. Aina Olabolu :art educator and painter Cheif Aina Onabolu (now late) was born in Ijebu-ode in Ogun state‚ Nigeria in the year 1882. The general impression the Europeans were having about contemporary African art was that of primitive and lacked impact on orld civilization Onabolu grew up in the midst of that notion and was determined to prove the white people wrong. He started to practice art on his own in 1900 even
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Liu Johnson & Wales University - Providence‚ MGL375@wildcats.jwu.edu Ritong He Johnson & Wales University - Providence‚ RGH625@wildcats.jwu.edu Follow this and additional works at: http://scholarsarchive.jwu.edu/mba_student Part of the Hospitality Administration and Management Commons‚ Marketing Commons‚ and the Tourism and Travel Commons Repository Citation Liu‚ Mingyang and He‚ Ritong‚ "Factors Affecting Students’ Decision of Hotel Selection" (2013). MBA Student Scholarship. Paper 17
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