Sugiarto MODULE TITLE: Service Marketing ------------------------------------------------- ------------------------------------------------- COURSE WORK TITLE (Assignment No. and/or essay/dissertation title) A CASE STUDY ON CUSTOMER ACQUISITON AND RETENTION ON THE AIRLINE SERVICE INDUSTRY DEADLINE DATE: 13 July 2012 I certify that this assignment is my own work. It does not reproduce anyone else’s work without proper acknowledgement. Signed By: Alexander Glenn Sugiarto Date: 10 July
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LIVENT‚ INC.: An Instructional Case Michael C. Knapp Professor University of Oklahoma Price College of Business 307 W. Brooks Norman‚ Oklahoma 73019 Office phone: 405-325-5784 mknapp@ou.edu Carol A. Knapp Visiting Associate Professor University of Oklahoma Price College of Business 307 W. Brooks Norman‚ Oklahoma 73019 ABSTRACT: Like many financial frauds‚ the Livent‚ Inc. fraud was masterminded by a few individuals‚ primarily Garth Drabinsky‚ a Broadway “impresario” who had received
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Commercial Fixtures Inc. Case a) What does Commercial Fixtures do? What is their competitive position in the market place? CFI manufactures custom-engineered fluorescent lighting fixtures used for commercial and institutional applications Strive on designing products that are specific to the customer’s/lighting Goals in the company are to find the right product for the customer’s particular needs and build a relationship with the customers Their prices aren’t as sensitive as other commonplace
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Case Analysis - Amgen Inc.: Planning the unplannable The biotech firm Amgen Inc. gives much attention and time to the planning process. Because the outcomes for a company like Amgen are often very unsure and many employees are quite sceptical about the use of such a planning‚ the main issue can be described as follows: What is the added value of planning for a fast-growing company in an uncertain and dynamic environment? To address this issue‚ an analysis will follow based on the following
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Chapter 2 Characteristics of the Airline Industry The real difficulty in changing any enterprise lies not in developing new ideas‚ but in escaping from the old ones. John Maynard Keynes 2.1 Introduction In recent years‚ the European airline industry has exhibited impressively dynamics. The sector has gone through a drastic change on both the supply and the demand side. Unlikely in other industries‚ the driving forces governing the recent changes do not depend mainly on technological factors
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Nordstrom Case Study Presentation 1. 1. CHAPTER 15 CASE STUDY Sam Lampe Jamie Malnati Kat Wilson Aseel Kreishan John Saladino 2. 2. NORDSTROM HISTORY• 1901 | Carl Wallin and John W. Nordstrom started a small shoe store in Seattle‚ WA.• 1929 | John W. Nordstrom and Carl Wallin retired and sold their shares to John’s sons‚ Everett and Elmer.• 1968 | The second generation debated selling the company as Everett neared retirement. They were convinced by the third generation Nordstroms to take the company
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To: Beth Leslie‚ Chief Executive Officer‚ Apple‚ Inc. From: Adam Conley‚ Research and Development Vice-President‚ Apple‚ Inc. Subject: Not Recommending Expansion of Apple‚ Inc. to Lakeland‚ FL Attached is my recommendation report “Possible Expansion of Apple‚ Inc. to Lakeland‚ FL‚” which you requested for December 7‚ 2017. The report provides evidence of my recommendation not to expand Apple‚ Inc. to 6405 S Florida Ave‚ Lakeland‚ FL 33813. This is based on three criteria‚ is there enough parking
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year‚ the time series exhibits regular fluctuations during every July in each year. For instance‚ this equation (y = 2.3347x + 100.47) explains that there is a coefficient of trend that’s moving upwards Moreover‚ every July the demand of Clear Skies Airlines (CSA) is very good Therefore‚ the number of passengers that travel overseas from Pleasantville using CSA’s services‚ shows a strong increasing trend‚ with strong seasonality. On the basis of the cyclical travel patterns‚ we can clearly see that the
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Kaitlin Tolley MGT 331 Case 4: MagRec Inc. 1. If I were the manager I would have pushed for a more moral‚ honest solution to the problem with Partco. The company should have owned up to the poor quality parts and offer to fix any damaged parts for customers. Even though it would have cost the company time and money‚ it was the right thing to do. I think that if the company were to explain the situation to Partco- with the one bad batch of parts‚ and assured them that it wouldn’t happen again and
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AEA 11‚5 9‚4 8‚3 TK 26‚6 35‚3 29‚9 2009 AEA -5‚8 -4‚2 -4‚5 TK 15‚8 15‚2 19‚0 2010 PAX Middle East 2007 4‚1 4‚2 5‚1 15‚5 11‚6 13‚8 -1‚7 3‚0 1‚2 12‚3 19‚7 24‚3 AEA TK AEA TK 2008 2009 AEA TK 2010 PAX Source: AEA= Association of European Airlines (Scheduled Traffic) AEA 7‚6 12‚6 6‚1 14‚0 13‚6 15‚7 8‚2 0‚8 3‚8 TK ASK 2‚7 0‚0 2‚6 8‚9 1H’11 22‚0 17‚4 AEA RPK AEA TK AEA -10 20 9‚9 11‚8 9‚2 30 11‚7 17‚4 18‚0 50 ASK 1H’11 RPK 9‚0 10‚4 9‚1 10 20 30 -10 0
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