Field Research Project Changing Trends in Customer Relationship Management in the Airline Industry Project Proposal Anand Jumani MGB12IBWM031 Nikunj Karnani MGB12GLM013 Prachir Verma MGB12IBWM044 Under the guidance
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Executive Summary Porter Airlines‚ a short-haul commercial airliner established in 2002‚ have enjoyed significant and steady growth since inception. The concern now is to devise a solution that will allow Porter to continue its controlled expansion strategy‚ as it has been so successful and integral to the growth of the company over the past several years. Situation Analysis Porter Airlines operates in a fiercely competitive airline industry‚ where competitors compete based on price‚ service‚ and
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Using the SPADE method‚ analyze Giordano Holdings Limited‚ Inc. Case SITUATION Jimmy Lai was born into poverty in Guandong‚ China. He was exposed to many western retail businesses that encouraged him to join the retail market himself. He thought of using a pizza parlor name to open his clothing chain. Lai founded Giordano in Hong kong in 1981. Giordano’s success is measured by the company’s relentless focus on its five corporate business values of quality‚ knowledge‚ innovation‚ simplicity
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Evaluation of HeadGear‚ Inc. Learning Team 8: Sebastiano Mangiafico‚ Fredy Quintero‚ Zain Shahid‚ and Patricia Wood University of Central Florida ACG6425 June 28‚ 2012 Evaluation of HeadGear‚ Inc. HeadGear‚ Inc is a small manufacturer of headphones for use in commercial and personal applications. In recent times‚ the demand for headphones has grown steadily; however‚ the company’s profits have grown at a slower rate. John Hurley‚ the chief executive officer (CEO)‚ is concerned about the falling
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In order to run advanced analytical software for the preparation of the drug‚ it needs to acquire mainframe computer. Now the decision needs to be taken to either lease or buy the mainframe computer. SOLUTION 1: As a CFO of Bonnesante Research company‚ by taking my colleagues opinion into consideration‚ I have decided to lease the mainframe computer for 18 months instead of buying it.. The reason being is that the loan options were proposing significantly higher outflows and the leasing option
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Apple Inc. Case Analysis MB 730 Strategic Analysis Professor McClellan Date: 09/23/2012 Name: Allen (Hanlin) Wang Overview of the PC Industry The personal computer industry came up during the 1970s. A personal computer is one intended for individual use‚ as opposed to a mainframe computer where the end user’s requests are filtered through operating staff‚ or a time sharing system in which one large processor is shared by many individuals. In the 1980s‚ personal computers
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Case 21 Southwest Airlines Contents Introduction 1 The Problem 1 The Analyses 2 The Alternatives 3 The Recommendations 4 Conclusions 4 References 4 Introduction Millions of people fly everyday. Southwest airlines provide low-fare travel among 58 cities in the United States. Although the airline industry suffered greatly in the aftermath of September 11‚ Southwest was able to continue to hold strong. Southwest airline continues to maintain steady sales as much of the industry
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Strategic Management “American Airlines ” Case Study Strategic Management Prepared By Fathi Salem Mohammed Abdulla 2009 37 Introduction American Airlines‚ Inc. (AA) is a major airline of the United States. It is the world ’s largest airline in passenger miles transported and passenger fleet size; second largest‚ behind FedEx Express‚ in aircraft operated; and second behind Air France-KLM in operating revenues. A subsidiary of the AMR Corporation‚ the airline is headquartered in Fort Worth
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Handstar Inc. Handstar Inc. was created a little over four years ago by two college roommates to develop software applications for handheld computing devices. It has since grown to ten employees with annual sales approaching $1.5 million. Handstar’s original product was an expense report application that allowed users to record expenses on their handheld computers and then import these expenses into a spreadsheet that then create an expense report in one of five standard formats. Based on the success
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Airline Deregulation Act of 1978 According to Congress‚ the Airline Deregulation Act of 1978 which was also known as ADA was to amend the Federal Aviation Act of 1958 to totally phase out the Civil Aeronautics Board (CAB) (Congress‚ n.d.). As such‚ the primary purpose of the act was to remove the federal government control over routes‚ fares‚ schedules and market entry of new airlines (GAO‚ 1996). The Airline Deregulation Act of 1978 was introduced by Senator Howard on February 6‚ 1978 and was signed
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