Marjohn Shaker From 1774 to 1789‚ the Continental Congress served as the government of the 13 American colonies and later the United States. The First Continental Congress‚ which was comprised of delegates from the colonies‚ met in 1774 in reaction to the Coercive Acts‚ a series of measures imposed by the British government on the colonies in response to their to new taxes. In 1775‚ the Second Continental Congress came together after the American Revolutionary War had already begun. In 1776‚ it
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goods and services by transforming inputs into outputs. Operations management is one of three main business functions involved in the creation of goods and services (i.e.‚ Operations Function‚ Marketing Function‚ Finance/Accounting Function). These functions all interact and share information with one another‚ as the diagram on the following page indicates. ROLES AND NTERACTIONS OF THE MAIN BUSINESS FUNCTIONS SIMPLIFIED VIEW OF THE CREATION OF A GOOD
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Brief Contents Dedications About the Authors About the Contributors of the Cases Preface Acknowledgements v vi xi xxiii xxxiii Part I: Chapter 1 Chapter 2 Chapter 3 Understanding Service Products‚ Consumers and Markets Introduction to Services Marketing Consumer Behavior in a Services Context Positioning Services in Competitive Markets 2 4 32 56 Part II: Chapter 4 Chapter 5 Chapter 6 Chapter 7 Applying the 4Ps to Services Developing Service Products: Core and Supplementary Elements
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Critical Leadership Skills Due: February 6th‚ 2014 Case Study #1 Right Away and All at Once: How We Saved Continental In this article‚ Greg Brenneman recounts his experience with Continental airlines and how he was able to successfully turn the company around. Continental had achieved the ’luxurious’ place of tenth out of the top ten airlines in the US based on customer service areas‚ and this was due to a number of problems. Brenneman explains that the method to reviving the crippled company
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Company and Compagnie Générale des Établissements Michelin. Competing in this market with low margins has been hard for Continental AG before 1995. They have been losing money due to their high manufacturing costs and not able to compete against big competitors. Von Grunberg was appointed as new CEO in 1991 and has implemented several changes for the continuity of Continental AG and growth. Cutting labor costs by shifting manufacturing processes to low labor cost countries and restructuring the
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external vendors. I believe most of you are wondering why we are planning on such move‚ let us look at the possible factors between internal and outsource of our aircraft maintenance process. A) Factors for continuing aircraft maintenance and outsourcing it Currently‚ by managing our aircraft maintenance internally‚ our maintenance crews are able to learn and co-train for each type of aircrafts; hence this helps to improve individual’s competencies and knowledge. However‚ last year’s finance
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KINGFISHER AIRLINES - BUSINESS STRATEGY AND MARKET ANALYSIS FOR INDIAN BUSINESS Aviation Sector in India – an Overview History of Civil Aviation in India. 1. The history of civil aviation in India began in December 1912. This was with the opening of the first domestic air route between Karachi and Delhi by the Indian state Air services in collaboration with the Imperial Airways‚ UK‚ though it was a mere extension of London-Karachi flight of the latter airline. Three years later‚ the first Indian
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technological developments have transformed the way business is conducted in today’s world. The reduction in transportation costs and huge development in the communications and digital industry opened opportunities to do business across great distances and/or in entirely new ways. It has opened the possibility to trade and exchange a variety of services on both national and global levels. Outsourcing became one of the most popular tools of business transformation in order to adapt to a new world and a highly
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Airlines - US - August 2012 Attitudes Toward Airlines and Airline Travel Key points The many changes to airline travel over the last few years have been absorbed by air travelers and a majority (77%) agrees that they feel comfortable with the process of flying. However‚ while air travel is familiar to them‚ most (65%) feel that it is becoming “more and more of a hassle.” The most affluent air travelers (those with a household income of at least $150K) are also the most frequent flyers and
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THE DIGITAL TRANSFORMATION JOURNEY‚ A Wipro CGT Research Report WWW.WIPRO.COM Kara Romanow‚ CGT WHAT DOES DIGITAL TRANSFORMATION REALLY MEAN? Expert Perspective • By John Rossi‚ Global Leader‚ Wipro’s Consumer Goods Consulting Group If we asked 100 people “what is digital transformation?” we would receive at least 99 different answers‚ and those two people that gave the same answer probably sat next to one another while taking the survey. Why do many find it difficult to describe
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