Abdullah Younus younus.abdullah@ymail.com EMN 502 PROJECT QUESTIONS 1. Why is service quality more difficult to define than product quality? -While service and production share many attributes‚ services have more diverse quality attributes than products. For example‚ product like a personal computer is typically evaluated on its merits‚ and it makes little difference to the user whether the person that assembled the computer was in a bad mood the day the computer was made. Service
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TQM in Steel Industry MANGT 810‚ Spring 2014 Instructor: Dr. C. Sheu Student : Aparna Lohiya‚ Jiayi Outlines of the paper 1. Introduction 1.1 Review the concept of TQM‚ Six Sigma and Lean manufacturing 1.2 Review current problems in Steel Manufacturing Industries 1.3 Purpose of the paper 2. TQM Implementation 2.1 Introduce the current TQM implementation practice in the Steel Industry 2.2 Benefits of TQM implementation in Steel Industry 2.3 Hurdles or challenges in implementing
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used in this process to create an output that is suitable for use or has exchange value. Source: (http://www.businessdictionary.com/definition/production.html) Operation = Operation transforms resource or data inputs into desired goods‚ services‚ or results‚ and create and deliver value to the customers. Two or more connected operations constitute a process‚ and are generally divided into four basic categories: (1) processing‚ (2) inspection‚ (3) transport‚ and (4) storage. Source:(http://www.businessdictionary
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of Celebrity Fans For as long as entertainment has had celebrities‚ those celebrities have had fans. No matter who it is‚ whether it’s Brad Pitt or even Betty white‚ fans amass from all over the globe to get a single glimpse of their idols. Celebrities are flattered and honored to have this much love and devotion from complete strangers but the problem arises when they are mobbed at premieres or concerts by fans. Their amp up their protection because they can’t distinguish which fans simply want
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Clayton Crockett 11:00 a.m. Raving Fans I chose to read and review was Raving Fans by Ken Blanchard and Sheldon Bowles. Raving Fans begins with a recently promoted Area Manager familiarizing himself with his new office while his mind races with his thoughts of the recent conversation he has just had with the president of his corporation. As the new Area Manager he is struggling to wrap his mind around the concept of customer satisfaction. As he is steadily thinking his fairy Godmother‚ Charlie
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Richard Russell Riordan Jr. better known as Rick Riordan is The New York Times bestselling American author of the Percy Jackson and Olympians series. Born on June 5‚ 1964‚ Rick Riordan grew up in Texas. He attended the Alamo Heights High School‚ graduating in 1982. For higher education Rick enrolled at the University of Texas in Austin double majoring in English and history. After graduation from the university in 1986‚ Rick Riordan chose teaching for a career. For 15 years Rick taught English‚ history
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Blanchard’s Raving Fans is a book based upon a revolutionary approach to customer service. Its base on the principle that satisfied customers are not good enough‚ companies need to strive to make customers “Raving Fans”. In order to make customers raving fans there are three secrets that you need to know. The first one being decide what you want. The second is discovering what the customer wants. Last is delivering your vision plus one. In the first step of making customers raving fans you need to decide
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History: The Cartesian coordinate system is named after René Descartes(1596-1650)‚ the noted French mathematician and philosopher‚ who was among the first to describe its properties. However‚ historical evidence shows that Pierre de Fermat (1601-1665)‚ also a French mathematician and scholar‚ did more to develop the Cartesian system than did Descartes. The development of the Cartesian coordinate system enabled the development of perspective and projective geometry. It would later play an intrinsic
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Study Coordinate systems form a common frame of reference for description of positions and on the other hand‚ coordinates are simply an ordered set of numbers that are used to describe the positions or features in coordinate system. Transformation parameters are required to move from one system to another. Also‚ new technologies like global positioning system have provide new methods of coordinates determination the map production‚ update and revision are based on geographical coordinates‚ map-grid
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Riordan well known CEO Dr Michael Riordan is the lead and who takes full control. All involved always take full advice of what he has to say. Any other person regardless of how high their title may be must abide to the CEO’s orders. The way hierarchy in the management of the Riordan manufacturing tends to be complex one. Dr Michael Riordan is the head person in charge of command research and the full development of its operations. Riordan has two senior vice presidents who are under the CEO’s leadership
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