Universal or Core Ethical Values Trustworthiness‚ respect‚ responsibility‚ fairness‚ caring‚ and citizenship are six core ethical values. Using core ethical values as the basis for ethical thinking can help detect situations where we focus so hard on upholding one value that we sacrifice another eg we are loyal to friends and so do not always tell the truth about their actions. 1. TRUSTWORTHINESS Trustworthiness concerns a variety of behavioral qualities honesty‚ integrity‚ reliability
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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Harms (2007) mentions five core practice values to consider when working with others in a change process. These values are respecting the human person‚ promoting social justice and people’s right to a good life‚ empowerment and autonomy‚valuing people’s strengths and resilience; and being authentic. In regards to respecting the human person‚ Harms describes four dimensions of respect these are “to regard‚ consider‚taking into account‚ pay attention to; second‚ treat or regard with deferential esteem;
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Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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professional and personal life. Through the self-exploration and reflection that has taken place in NURS 1206: Relational Practice 1‚ I have been able to investigate important self-values. These core values that are featured in my self-mandala include being dependable‚ caring‚ and virtuous. Not only do I consider these core values to influence my everyday life. I also consider them to be very prominent as a nursing student and an eventual Registered Nurse. In my mandala you will see the word caring which
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Introduction: There are many different aspects to being a ‘good nurse’‚ but there are six core principles of nursing which have emerged through progression of the nursing profession‚ (DoH 2012). The core principles were brought in as a result of issues raised within the National Health Service (NHS) and have been identified as caring and compassion; dignity; communication; professionalism; emotional intelligence and the nurse-patient relationship. The three principles I have chosen to analyse are
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When a president begins his speech by paying tribute to the army that is fighting a war in a foreign country and sponsored by the taxpayer’s money‚ the American people have reasons to be suspicious of the president’s core values. The same skepticism applies when one hears Obama asserting that “when our interests and values are at stake‚ we have a responsibility to act” and this statement ultimately rises up a question: what interests and values is the president talking about? Once you begin wondering
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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One of my core beliefs is that all students should feel like they belong. Each student should have the belief that the adults in the school care about them. In my classroom I will nurture a sense of belonging and cultivate caring student/teacher relations by offering experiences that will show students that they are valued members of our community (the classroom). Prior to fostering connection among students‚ I feel it is my responsibility to commit to making a connection with every individual in
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CYP Core 3.2 Child Observation When child B begins playing with the sand and using the scoop to pour sand over the wheel‚ she is using her imagination and using equipment and exploring materials which showed good creative and physical development. She calls out “weee weee look it going fast‚ faster‚ stop stop” showing her ability to be descriptive and use language for communication. She bends down to check how the sand falls showing physical ability and when she starts to fill a bowl with a scoop
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