CRM EXCELLENCE AT KLM ROYAL DUTCH AIRLINES | | | | | ----------------------------- ------------------------------------------------- Submitted To: ------------------------------------------------- Sir Kamran Maqbool | Question: 1: Why do you think KLM won the Gartner 2004 CRM Excellence Award? Introduction KLM Royal Dutch Airlines is an international airline operating worldwide with home base Amsterdam Airport Schiphol‚ The Netherlands‚ as most incumbents of the European
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ITenabled change. IT-enabled investments can bring huge rewards‚ but only with the right governance and management processes and full engagement from all management levels. This case describes the tough but rewarding journey of the Dutch airline company KLM in improving the governance of IT‚ moving from managing the cost of IT towards managing the business value of IT. INTRODUCTION Information technology (IT) has become crucial in the support‚ sustainability‚ and growth of most‚ if not all enterprises
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Making Use of Resources‚ Capabilities and Core Competences. Resources‚ capabilities and core competences Resources‚ capabilities and core competencies are the foundation of competitive advantage. Resources are bundled to create organizational capabilities. In turn‚ capabilities are the source of a firm’s core competencies‚ which are the basis of competitive advantages. Here‚ we define and provide examples of these building blocks of competitive advantage. 1. Resources Broad in scope‚ resources
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z CASE STUDY: Air France – KLM: Changing the Rules of the Game [Type text] Introduction Air France-KLM Case (Som 2009) provides the background for airlines industry and factors impacting companies’ positions‚ details about the history of air-carrier alliances and their challenges. The main focus of the Case is on two companies: Air France and KLM and their decision to merge despite predictions of failure. The period covered by the case ends in 2006. As most aviation companies worldwide
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www.hbr.org The Core Competence of the Corporation by C.K. Prahalad and Gary Hamel Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief—the core idea The Idea in Practice—putting the idea to work 2 The Core Competence of the Corporation 15 Further Reading A list of related materials‚ with annotations to guide further exploration of the article’s ideas and applications Reprint 90311 The Core Competence of the Corporation The Idea in Brief
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Altan Teacher NHTV Academy of Real Estate and Facility Management Tutor: Rianne Wilmer Teacher NHTV Academy of Real Estate and Facility Management Date: 18th of May 2015 Theme: Year 3‚ Strategic Management‚ Spring 2015 Case company: KLM Royal Dutch Airlines Word count: ? Preface Executive Summary Table of Content Preface 2 Executive Summary 3 Table of Content 4 Introduction 5 1. Strategic Management 6 2. Finance 9 3. Economics 10 4. Management Information Systems 11 5. Business
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How did these benefits help the business to change the marketing mix into 7p’s A. Opportunities to access customers and markets The most plane tickets for KLM are sold online so it is important that the website has a good access. On the website KLM has ticket‚ plane and in-flight information. the internet made it possible for KLM to be compared to other airlines and to outclass them.KLM also has several Smartphone apps that make the access easier for the customer and that is very smart because
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In marketing there is‚ what is) called a Unique Selling Proposition (USP. This is an important tool available for marketing‚ to differentiate the position and competition. Some vendors position their products based on price‚ durability‚ quality‚ easy to use and so on‚ as their USP. And you as a person? What makes you different? What is your area of excellence? Should it be regarded as a product‚ why shouldsomeone to buy the other person? To be more precise‚ what is truly unique and special about
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LESSON PLAN Grade: IX Unit V Lesson II “FAMILY VALUES” Materials: computer‚ projector‚ textbook‚ pictures‚ board‚ felt-tip-pens Competences: I.1 Reception of spoken messajes I.2 Production of spoken messages and interaction I.3 Reception of written messajes II knowing customs‚ traditions‚ historical and cultural personalities. V. awareness in the formation of attitudes and values Subcompetences: I.1.3 . Determining the type of message by identifying the details of evaluation and selecting
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Implementation Plan Merge AirFrance-KLM & JAL Table of Content Part 1 - Introduction 3 1. Introduction 3 2. The situation 4 2.1 Reason for the merger 4 Part 2 – Implementing Change 5 3. Philisophy 5 4. The 7S Model 6 5. Strategy 7 5.1 Four competitive Strategies 7 5.2 Management strategy to implement change 9 6.Change on structure 10 6.1 Strategic perspective 10 Current situation 10 How the new group will look like 10 What needs to happen in order to come to the
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