Introduction A company’s capability means the ability to innovate‚ or to respond to changing customer needs. Organizational capabilities are key intangible assets that make a significant difference when it comes to market value. Organizational capabilities are stable over time and more difficult to copy than other competitive advantages like product strategy or technology. A capabilities audit can show a company how measure up and how to build on intangible strengths to implement cultural interchange
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1 Introduction of Air France – KLM 4 1. Governance in Air France – KLM 4 1.2 Turnover and competitive position 5 1.3 Air France – KLM mission and vision 5 1.4 Risk and challenges 6 2 External diagnoses 6 2.1 The industry life cycle 6 2.2 PESTEL (external environment) 8 2.3 Porters 5 forces + 1 (Air France - KLM) 9 2.4 Opportunities‚ Threats and Key Success Factors 11 3 Internal Diagnoses 12 3.1 Air
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Process capability studies determine whether a process is unstable‚ investigate any sources of instability‚ determine their causes‚ and take action to resolve such sources of instability. After all sources of instability have been resolved in a process‚ the natural behavior of the process is called its process capability. Process capability compares the output of a process (called “Voice of the Process”) with the customer’s specification limits for the outputs (called “Voice of the Customer”). A
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Process Capability A process is the value-added transformation of inputs to outputs. The inputs and outputs of a process can involve machines‚ materials‚ methods‚ measurement‚ people‚ and the environment. Each of the inputs is a source of variability. Variability in the output can result in poor service and poor product quality‚ both of which often decrease customer satisfaction. It is necessary to analyze the amount of common cause variation present in an in control process. Process capability is the
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Negative Capability ’The concept of Negative Capability is the ability to contemplate the world without the desire to try and reconcile contradictory aspects or fit it into closed and rational systems.’ Keats was a romantic poet‚ full of intense passion and desire‚ yet shy and reserved. He was a young man with all the determination and melancholy of a teenager on a romantic quest to be among the English poets when he died. He is an inspiration to all of us‚ full of colourful language and imagination
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WELCOME TO CLUB 2000: DELIVERING CUSTOMER CARE THE AIR FRANCE-KLM WAY PROBLEM: Dr. Jaeger is not just any Air France traveler – he is a privileged member of the airline’s most elite loyalty program: Club 2000. By virtue of this membership‚ he is to expect the utmost in superior service quality standards from Air France. But after a horrible experience with the airline that left him “standing in the rain‚” literally‚ he is not only incensed from his travels gone awry‚ but even more from
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CASE STUDY KLM ROYAL DUTCH AIRLINES “Fujitsu is a safe pair of hands for us to rely on. It delivers what it promises when we need it and within budget.” Boet Kreiken - Chief Information Officer (CIO)‚ KLM Royal Dutch Airlines Customer’s Challenge KLM Royal Dutch Airlines is an international airline that transports nearly 22 million passengers and 620‚000 tons of cargo to more than 250 destinations worldwide every year. KLM merged with Air France in 2004 to form the largest airline group in the
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Dallas News. Ranking: AT&T is the most valuable bank in Texas. Available from http://bizbeatblog.dallasnews.com/2014/03/ranking-att-is-the-most-valuable-brand-in-texas.html/ [Accessed 25 June 2014] Grant‚ R Grant‚ R. (2005) Analyzing Resources and Capabilities. Contemporary Strategic Analysis. Volume 5 p.130-185 Kanter‚ R Lieberman M.B. Montgomery D.B (1988)‚ “First-Mover Advantages”‚ Strategic Management Journal‚ Vol. 9‚ 41-58 Market Watch Porter‚ M. (M 2005) ’Michael Porter on Strategy ’‚ Leadership
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Other information 6.1 6.2 6.3 6.4 6.5 History General information Information relating to the share capital Information on trading in the stock Information on the agreements concluded in connection with the business combination between Air France and KLM Information relating to the agreements concluded with Alitalia-Compagnia Aerea Italiana (Alitalia-CAI) Legislative and regulatory environment for the air transport industry Information and control 245 246 248 249
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Syeda Noureen Binte Naquib 2005-1-10-152 4. Md. Salehin Khan 2005-2-10-145 5. Shimu Tanjila 2005-3-10-039 6. Mohammad Faisal Newaz 2005-3-10-041 Section-3 Date of Submission- 29th March‚ 2009 Comparison of Core Competencies and Competitive Advantages among 3 banks in an Industry Letter of Submittal 29th March 2009 Farhana Ferdousi Senior Lecturer Department of Business Administration East West University‚ 43 Mohakhali
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