CRM EXCELLENCE AT KLM ROYAL DUTCH AIRLINES | | | | | ----------------------------- ------------------------------------------------- Submitted To: ------------------------------------------------- Sir Kamran Maqbool | Question: 1: Why do you think KLM won the Gartner 2004 CRM Excellence Award? Introduction KLM Royal Dutch Airlines is an international airline operating worldwide with home base Amsterdam Airport Schiphol‚ The Netherlands‚ as most incumbents of the European
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keep moving on to make the world different. When Steve Jobs passed away‚ not only fans of Apple products but also those who appreciate his great contribution to electrical industry feel sad about the loss of a great man. 2. What were Apple’s competencies in the music and telephone business? Are they a source of competitive advantage? Why or why not? Apple’s
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Companies should strive to develop unique resources in order to gain a lasting competitive advantage. Competitive advantage‚ whatever is source‚ can ultimately be attributed to the ownership of valuable resources that enable the company to perform activities efficiently at comparatively lower costs than its competitors. Superior performance will therefore be based on developing a competitively distinct set of resources and deploying them in a well-conceived strategy. Companies should abandon the
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Circuit City developed world-class capabilities in logistics that enabled it to track trends and have inventory in its geographically dispersed stores. Additionally‚ Circuit City developed a core of motivated and knowledgeable sales staff. Circuit City employed a big-box strategy with stores that had a large footprint that stocked a variety of products (selection) and service that relied on economies of scale to achieve high sales volumes. High sales volume enabled competitive pricing‚ but it also
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Capabilities Capabilities are valuable‚ rare‚ costly to imitate and non substitutable are core competencies. Core competencies are sources of competitive advantage for the firm over its rivals. A sustained competitive advantage is achieved only when the competitors cannot duplicate the benefits of a firm’s strategy or when they lack the resources to attempt imitation. Sustainable competitive advantage results only when all four criteria are satisfied. For a capability to be a core competence
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Reflecting back over the last past eight weeks as provided me the experience to meet MSN program outcome # 7 and MSN Essential III‚ Nurse Practitioner Core Consequences #4 Practice Inquiry Competencies. This was accomplished by addressing clinical issues using case scenarios. It became apparent that the subjective data process was instrumental in identifying the key factors for determining differential diagnosis. Based on this information‚ it was possible to determine the physical examination areas
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2.4 Gaps in the concept of dynamic capabilities leading to the research question The concept of dynamic capabilities‚ as discussed above‚ is sleek and attractive. However‚ the association of dynamic capabilities only with routines is questionable‚ as Teece (2012) has briefly commented concerning the entrepreneurial action. It is reasonable to assume that routines or processes are the codification of a former knowledge. However‚ having a bunch of routines or processes does not mean that the company
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Prevention/Protection Mission Area Core Capabilities On Monday‚ January 17‚ 1994 at 4.31 a.m. an earthquake measuring a magnitude of 6.7 struck a densely populated area of San Fernando Valley. In spite of Los Angeles County considered as one of the greatest prepared regions for earthquakes‚ Northridge was one of the worse disasters financially. They were around 14‚000 aftershocks reported in the magnitude of 4.0-5.0 range. Because of the earthquake people displaced from their homes are estimated
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The Impact of Core Competencies on Competitive Advantage 1. Introduction Companies need to learn to manage tomorrow’s opportunities as competently as they manage today’s businesses. The discovery of new competitive space is helped when a company has a class of technology generalists that can move from one discipline to another. The new market development can be geared up by developing the capability to redeploy the human resources quickly from one business opportunity to another. It is the top
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Performance management starts by defining the skills and behaviors needed for an employee to succeed in a position. Employees who possess the skills and competencies to perform their work and can meet the expectations for their role are more engaged and satisfied (Nelson & Quick‚ 2017 p.92). Hiring and selecting the right talent requires identifying potential candidates who possess the abilities and behaviors required to perform the tasks for a specific position. Individuals are different
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