COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS 1Puja Khatri & 2yukti Ahuja 1 School of Management Studies‚ Guru Gobind Singh Indraprastha University‚ Kashmere gate‚ Delhi‚ India 2*Jagan Institute of Management Studies‚ 3‚ Institutional area‚ sector – 5‚ Rohini‚ Delhi – 85‚ India ABSTRACT With the advent of liberalization policy and RBI’s easy norms several private and foreign banks have entered in Indian banking sector which has given birth to cut throat
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BANDUNG PAPANDAYAN LEVEL OF CUSTOMER SATISFACTION By: Chitra Adria Karyani NIM. 41805036 These essays under the guidance by Prof. Dr. J. M. Papasi The objective of these researched was to determined the effectiveness of activities “children activities” program Hotel Papandayan Bandung namely the level of customer satisfaction. By analyzing the credibility of PR activities and the content activities of the children and of reliability and perceptive employees to customer. The approach
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Amway banks on corporate campaign Vinson Kurian THIRUVANANTHAPURAM‚ Oct. 22 THE direct selling company Amway India‚ which has relied mostly on word-of-mouth campaign for publicity‚ has now embraced the corporate advertising paradigm‚ but in a `limited’ manner. "We are well on our way of accelerated growth in the country. Corporate advertising at this stage would be most beneficial to our distributors‚ prospective distributors‚ customers and prospective customers‚" Mr William Pinckney‚ Managing
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Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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Phillips (2007) “Corporate governance is an encompassing policy‚ processes and people‚ which serves the needs of shareholders and other stake holders by directing and controlling management activities with good business savvy‚ objectivity and integrity”. The author stated that sound corporate governance is dependent on external market place commitment and legislation plus a healthy board culture that safeguards policies and processes. Magdi and Nadereh (2002) stress that corporate governance is about
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Conceptualised as ’a bank for the public’ by its Founder and Chairman‚ Tan Sri Dato’ Sri Dr. Teh Hong Piow‚ Public Bank commenced business on 6 August 1966‚ and was listed on the Kuala Lumpur Stock Exchange (KLSE) on 6 April 1967. To-date‚ the Public Bank Group has grown into a premier banking group in Malaysia‚ with overseas market presence in Cambodia‚ Vietnam‚ Laos‚ Hong Kong‚ China and Sri Lanka. As a leading financial services provider in Malaysia‚ the Public Bank Group offers a comprehensive
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different value of currency. This study has been undertaken to analyze whether the customer who deals with Thirumaal Finance Limited (TFL) for Foreign Exchange services in Chennai City are satisfied with the services provided by TFL or not. In todays market there are many Foreign Exchange service providers‚ but every customer has some preference to choose a particular Foreign Exchange service provider‚ and the customer who has used TFL service atleast once‚ will only use the TFL services again when
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recommendation by us and mainly we have suggested Asian paint is to follow market leader strategy. JET AIRWAYS One of India’s leading private airlines‚ Jet Airways launched its second low cost carrier‚ Jet Konnect on 8 May 2009‚ with response to the growing customer demand for low cost service. It was one of Jet’s strategies to beat the economic slow down. Jet Konnect was launched to redirect the aircrafts in more profitable routes with higher passenger load. Moreover‚ Jet Airways might have faced regulatory
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no. 1-0071 This case was written by Professor Sydney Finkelstein © 2002 Trustees of Dartmouth College. All rights reserved. For permission to reprint‚ contact the Tuck School of Business at 603-646-3176. The DaimlerChrysler Merger Summary In the mid-1990s‚ Chrysler Corporation was the most profitable automotive producer in the world. Buoyed by record light truck‚ van‚ and large sedan sales‚ revenues were at an all-time high. Chrysler had taken a risk in producing vehicles that captured the
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BANK CUSTOMER SATISFACTION SURVEY (Domestic Bank Customer Satisfaction) PLEASE DO NOT WRITE YOUR NAME ON THIS QUESTIONNAIRE Bank Negara Malaysia recently announced the introduction of a Customer Satisfaction Index (CSI) as a possible standard of excellence to benchmark organisations within the financial sector. With the merger and consolidation of financial institutions in Malaysia‚ their future success will depend upon customer satisfaction and loyalty. We invite you to participate in our survey
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