LOVELY PROFESSIONAL UNIVERSITY DEPARTMENT OF MANAGEMENT Capstone Project TITLE:“Relationship Between Website Attribute and Customer Satisfaction” SUBMITTED TO LOVELY PROFESSIONALUNIVERSITY In partial fulfillment of the Requirement for the award of Degree of “MASTER OF BUSINESS ADMINISTRATION” SUBMITTED BY: Kuldeep Tiwari Ambar Singh Archit Sharma Ankur Sood Reg no : 10809869 10804683 10800482 10800039 DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY JALANDHAR NEW DELHI GT ROAD PHAGWARA PUNJAB
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ON (CRITICAL ANALYSIS OF VODAFONE CUSTOMER SATISFACTION SURVEY) [pic] Prepared and Presented to: Under The Guidance Of : Company’s Guide:- Faculty Guide:- Rahul Srivastava Swati Priya (Sr. Sales Manager) (Submitted in the partial fulfillment for the award of the degree of Master Of Business Administration from G.B Technical University‚ Session-2009-2011) Submitted By :- BIPIN SINGH Roll No. 0914170013 (MBA III Sem.) [pic] Sagar
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Bendigo Bank Case Study 2011 Question (1): Capital Structure and Financing in the Banking Industry Introduction Australian banks are an interesting case of capital structure and financing considerations as far as companies go‚ in that they are regulated in a number of ways by the Australian Prudential Regulatory Authority (APRA) and the Reserve Bank of Australia (RBA). Considerations of capital structure have the effect of reducing the cost of capital and so in turn increase the value
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PREVIOUS TUPPERWARE STUDY Tupperware From Wikipedia‚ the free encyclopedia Tupperware Brands Corporation Type Subsidiary Founded 1948 in Orlando‚ Florida Founder(s) Earl Tupper Key people Rick Goings‚ Chairman and CEO‚Brownie Wise Products Preparation‚ storage‚ containment‚ serving products for the kitchen and home and beauty products Revenue US$2‚300.4 million (2010) [1] Operating income US$326.5 million (2010)[1] Net income US$225.6 million (2010)[1] Total assets US$2‚015.8 million (2010)[1]
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Employee Satisfaction can lead to Customer Satisfaction and Improved Financial Performance There is a direct link between employee satisfaction and both Customer Satisfaction and Improved Financial Performance. As report by Leader Values‚ illustrates this relationship. (Written by Josh Greenberg‚ President of AlphaMeasure‚ Inc. 2004. Link: http://www.leader-values.com/Content/detail.asp?ContentDetailID=950) Researchers have undertaken numerous studies to look at the connection between customer
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Introduction Over 50 years ago on 1960‚ when a sprawl bed of liquid gas was discovered in North Sea‚ Netherland overjoyed exploiting the natural resource and became a net exporter of gas. The demand for Dutch guilder in order to purchasing gas‚ rose and made it extremely strong. It left a lot of currency to a level the manufacturing export was no longer competitive. Later on 1970‚ when oil price soured by 4 times; UK was tempted to invest in North Sea oil industry in Scotland. Soon after exporting the oil
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THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT TO CUSTOMER SATISFACTION AND RETENTION IN PROPERTY AND CASUALTY INSURANCE BROOKE ELLEN LYTTLE Bachelor of Arts in Psychology and Criminal Justice Kent State University May‚ 2003 Submitted in partial fulfillment of requirements for the degree MASTER OF ARTS IN PSYCHOLOGY at the CLEVELAND STATE UNIVERSITY May‚ 2008 This thesis has been approved for the Department of Psychology and the College of Graduate Studies Thesis Chairperson‚ Steven
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the relationship between self-discrepancy and the level of satisfaction with life. The study is based on the theory of Carl Rogers and in carried out in a humanistic approach. A total of 60 questionnaires are obtained with validity with subjects aged 12 to 35 of both sexes. The modified California Q-set and the Satisfaction with Life Scale were adopted to measure the discrepancy between actual self and ideal self and the level of satisfaction with life respectively. The SPSS program was
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challenging when it comes to achieving job satisfaction. According to Zondag (2001) “Pastors meet with little recognition‚ face heavy workloads‚ often have to go it alone‚ and promotion and career opportunities are few and far between” (p. 311). Based on the research provided by Zondag‚ many of the extrinsic variables that prompt satisfaction for other types of professions are not commonly present in religious service. With the realization that job satisfaction is such and important and integral part
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NATIONAL LAW UNIVERSITY‚ JODHPUR SUBJECT: CUSTOMER RELATIONSHIP MANAGEMENT A STUDY OF CUSTOMER SATISFACTION WITH RESPECT TO CALL CENTRES OF AIRTEL Submitted to:- Submitted by:- Ms. Archi Mathur Gauri Devpura Roll No. 864 B.B.A. LL.B. (hons.)
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