can use motivation to their benefit. Closely linked to motivation is job satisfaction. Kinicki & Kreitner (2009:159) stated that job satisfaction as a multidimensional concept which results in an affective or emotional response to various facets of one’s job. An attempt will be made to establish the relationship‚ if any‚ between motivation and job satisfaction and to consider the factors that influence job satisfaction. Problem Statement Within the sports department of the Nelson Mandela
Premium Maslow's hierarchy of needs Motivation
123-133 Brand Equity‚ Customer Satisfaction & Loyalty: Malaysian Banking Sector Norbani Che-Ha* and Shahrizal Hashim** Services cannot be seen‚ felt‚ tasted or touched in the same manner in which goods can be sensed. Therefore‚ the key to success in services marketing is to ‘tangibilizing the intangible’ by using an extrinsic cue like a brand. Moreover‚ brands that are high in brand equity are organization powerful assets. They can lead to customer satisfaction and customer loyalty. This study
Premium Brand
Acquisitions‚ which are partnerships with college and professional sport teams since they buy the rights to sponsor those teams‚ will be UA’s most vital corporate level strategy. The drawback to this is that UA’s distribution through retailers increases the prices of products (Burke‚ 2012). One way to remedy this is to open more outlets with more affordable products. We have to remember that Under Armour is a North American brand and the greatest percentage of these team rights that they own are
Premium Marketing Strategic management Brand
book by Joel Bakan -- The Corporation: The Pathological Pursuit of Power and Profit -- this radical Canadian documentary features Left-notables such as Michael Moore‚ Howard Zinn‚ Noam Chomsky‚ and Naomi Klein‚ as well as thirty-odd lesser-known corporate experts: "CEOs‚ whistle blowers‚ brokers‚ gurus‚ spies‚ players‚ pawns‚ and pundits‚" as the film’s promotional blurb proudly declares. As both a critical analysis and a dramatic indictment of the "dominant institution of our era‚" The Corporation probes
Premium Corporation
Vol. 18‚ No. 8‚ 915 –925‚ October 2007 Determinants of Customer Satisfaction in a Multi-Channel B2B Environment RITA MADALENO‚Ã HUGH WILSONÃÃ & ROGER PALMER† Ã AC Nielsen‚ Lisbon‚ Portugal; Ã Ã Cranfield School of Management‚ UK; †Henley Management College‚ UK ABSTRACT This study set out to ascertain the impact of channel satisfaction and multi-channel integration on relationship quality‚ as measured by overall customer satisfaction‚ within a multichannel B2B environment. The sparse previous
Premium Marketing Regression analysis
GCsE O Level economics Question Bank 1. What is meant by price elasticity of demand? [2marks] Price elasticity of demand is a responsiveness of quantity demanded due to change in price of a commodity. 2. What is meant by price elasticity of demand? [5marks] Price elasticity of demand is a responsiveness of quantity demanded due to change in price of a commodity. It can be calculated using a formula. % CHANGE IN QUANTITY DEMANDED PED = % CHANGE IN PRICE There are five types of elasticity
Premium Inflation Economics Unemployment
Assess the contributions of the Dutch to the development of the Caribbean. The incorporation of the Dutch into the Caribbean during the latter half of the 16th century and early 17th century came on the heels of them seeing the prosperous economic opportunities at the time dominated by the Spanish. In the Caribbean‚ the Dutch concentrated on wrestling from Portugal its grip on the sugar and slave trade through attacks on the Spanish treasure fleets on their homeward bound voyages. Though the prime
Premium Caribbean Slavery British Empire
INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the
Premium Bharti Airtel Sunil Mittal Mobile phone
Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To
Premium Suzuki Maruti Suzuki
Investigation of online service quality of HSBC‚ with regard to customer satisfaction Case study based on HSBC Bank (UK) BY Nishar chozhivalappil 1092227422616 Dissertation submitted in fulfillment of the requirements for the degree in master of business administration at University of wales Student Name : Date : ------------------------------------------------- ABSTRACT The theoretical methodology adopted in this research study has been developed according to an existing methodology
Premium Bank Quality of service Online banking