LO3 Public Relations Southwest Airlines and its strategies for customer care. Methods used to deal with internal and external public . 1) Customer complaints and its impact on organisation. Customer service policies. Page 1. 2) The impact of customer satisfaction and customer dissatisfaction on an organisation Page 2. 3) The ways in which an organisation’s customer care policies and procedures can impact on reputation and profitability. Page
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Southwest Airlines: Using Human Resources for Competitive Advantage Executive Summary Southwest was founded in 1971 with a fleet of three Boeing 737 aircraft. Headquartered at Love Field in Dallas‚ the airline followed a strategy of low fares‚ few frills‚ and excellent customer service. Early on‚ the airline faced many political and regulatory challenges including the Wright Amendment‚ which prohibited the carrier from offering direct service into Love Field from any state other than Texas
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Currently the airline industry as a whole seems to be on the road of recovery. We‚ American Airlines‚ the fourth largest carrier recently avoided bankruptcy‚ but had a summer full of pressure due to ongoing union struggles and questionable executive compensation packages. After having incurred such big losses‚ this recovery has come about because of the government bailout and many of our large competitors’ abilities to survive the turbulence in the industry. So far‚ the prospects look promising
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Corporate Strategy Analysis Discussion In week 3 the team discussed corporate strategy. We identified 4 companies being Coca-Cola‚ Southwest Airlines‚ VF Corporation and Xerox‚ with the information we had we determined their type of corporate strategies in today’s economy. With the Coca-Cola Company the team agreed that the strategy used was Concentric Diversification. The reason we felt that the company used the strategy Concentric Diversification is because Coca-Cola develops products closely
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Batna for Soutwest Airlines and Muse/Transtar Realistically negotiating from a less powerful position 1. Know your and their source of power. 2. A Good BATNA 3. Access and Mobilization of Resources 4. Collection of Information 5. Strategy Development 6. Power Tactics Elaboration 1. Introduction - Know your and their source of power – Analyze By identifying yours and their sources of power. But in order to do this‚ you need to know what gives one negotiator more power than another
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Corporate Strategy Table of Contents Question 1 3 1.1 Introduction 3 1.2 Howard Schultz ’s performance in the five tasks of strategic management 3 1.2.1 Developing a strategic vision 3 1.2.2 Setting the objectives as standards for measuring the company ’s performance and evolution 5 1.2.3 Crafting a strategy to achieve the desired outcomes 6 1.2.4 Implementing and executing the chosen strategy efficiently and effectively 6 1.2.5 Monitoring developments and initiating corrective adjustments
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Corporate Strategy Analysis Discussion Summary MGT/230 The Destination CEO videos offered a great insight into the lives of the people that have to run the huge organizations. It seems as if all of them have been faced with a challenge somewhere within their careers. The following paper will discuss the different corporate strategies: growth‚ stability‚ and renewal. It will also discuss how each CEO used the planning function of management which are concentration
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Sun Microsystems ( Corporate Strategy) Introduction Sun Microsystems was found by four individuals. It is the market leader in the fast growing workstations industry. The SPARCstation I was introduced in May of 1990. An improved version of Sparc I was introduced in the summer of 1990 with an improved interface‚ a color monitor. In the beginning company strategy was designed to emphasize gaining market share‚ concentrating on all out sales growth‚ no matter what the cost. Products were sold
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Case Study Highlights Southwest Airlines case: 1993 (A) Behnam Tirandazi History In my opinion for operating management of a system like this three categories is important: geographic‚ economic and politic. Reason of Geographic category is locations and weather forecasting. The first thing I interested about that is location of Southwest’s corporate offices. It were located at Dallas’s Love Field. Love Field was located six miles from downtown Dallas. All Southwest flights out of Dallas originated
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Corporate strategy Strategy is defined as the direction and scope of an organization over the long-term‚ which achieves advantage for the organization through its configuration of resources within a challenging environment‚ to meet the needs of markets and to fulfill stakeholder expectations. Johnson and Scholes (1982). Strategy can be used to describe an approach‚ stance‚ or long term. Strategies exist at several levels in any organization - ranging from the overall business (or group of businesses)
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