Summary This report aims to solve problem faced by Malaysian Airline System in the implementation of good service delivery in the flight cabins by integrating two of the management functions‚ which are organizing and leading & motivating. The problems that have being identified are impolite crewmembers‚ slow and inefficient cabin crewmembers and understaffed cabins. Sources of information were obtained from the Malaysian Airline System website‚ journal articles and personal observations. In order
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Corporate Governance is a concept in which it has been existence for decades; although not in the exact form that it has come to be understood today (Anandarajah‚ 2001). The term corporate governance was introduced in Malaysia in 1997 during the Asian Financial Crisis. It also drew the public’s attention on the weaknesses of the Malaysian corporate governance practice (Nor Azizah Zainal Abidin‚ 2007). Besides that‚ the downfall of Sime Bank‚ the Bumiputera Malaysian Finance (BMF) scandal‚ the irregularities
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Industry Overview The airline industry is a large and growing industry. In the past years‚ air travel has been growing by 6% a year and scheduled airlines carried more than 1 billion passengers in 2008. The airline industry involves large capital requirements. For example‚ the requirements for aircraft‚ close monitor by the government regulations‚ competition from other tourist transport and the requirement to have high level of expertise to operate and manage. In the airline industry‚ aircraft manufacturer
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Corporate Social Responsibility at your Workplace It’s hot! Corporate Social Responsibility (CSR) is a hot issue in today’s corporate strategy and can be started at your workplace. Before we can be responsible to the society at large‚ we should show responsibility to our people by taking good care of them before extending our responsibility outside the workplace. It is the job of the human resources (HR) manager or employer to treat employees in such a way that they look forward to coming to
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Backgroud Of Malaysia Airlines Malaysia Airlines System Berhad is also known as MAS in short. MAS is founded in 1947 as Malayan Airways‚ but it has change its name as Malaysian Airline System in 1 October 1972 .MAS is the flag carrier which is own by government of Malaysia. MAS headquarters is situated at Sultan Abdul Aziz Shah Airport in Subang‚ Selangor. MAS operates flights at its first base in Kuala Lumpur International Airport‚ and secondary base in Kota Kinabalu. Malaysian Airlines System Berhad
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the airline industry. It is very unpredictable and with that prone to high uncertainty levels. The demand is volatile and the capacity is largely fixed which leads to a number of issues in need of being assessed. One of those is the jet fuel price volatility which impacts the airline industry dramatically. The constant shifting around of fuel costs‚ largely based on political developments which are uncontrollable‚ cause great uncertainty for most of the airlines‚ including Malaysia Airlines. Even
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in BBC news 2012‚ Malaysia Airlines have recorded a significant net loss of RM2.5 billion for the year ending 31 December 2011. Malaysia’s national airline claimed that it was due to the 21% rise in the fuel cost during the year. However‚ the Group Chief Executive Officer of MAS‚ Ahmad Jauhari Yahya‚ stated that labor productivity also contributed in the incident. Malaysia Airlines have developed alternatives courses of actions such as launching new regional premium airline and collaborate with
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The Middle East region includes the Arabic peninsula‚ Cyprus‚ the countries on the east coast of the Mediterranean Sea‚ Iran in the north-east‚ and Egypt in the south-west. It is a densely populated region that concentrates huge material and human resources. Surfing from Internet site to Internet site I have found that Internetworking in the Middle East region has a well established system that may accelerate the diffusion of culture in this area. For example‚ at the end of January Internet access
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CORPORATE SOCIAL RESPONSIBILITY (A Market Research) CHAPTER I INTRODUCTION I.1 Executive Summary CSR is titled to aid an organization ’s mission as well as a guide to what the company stands for and will uphold to its consumers. Development business ethics is one of the forms of applied ethics that examines ethical principles and moral or ethical problems that can arise in a business environment. ISO 26000 is the recognized international standard for CSR. Public sector organizations (the United
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Corporate Social Responsibility and Marketing: An Integrative Framework Isabelle Maignan Vrije Universiteit Amsterdam‚ the Netherlands O. C. Ferrell Colorado State University This article introduces a conceptualization of corporate social responsibility (CSR) that emphasizes the role and potential contribution of the marketing discipline. The proposed framework first depicts CSR initiatives as the actions undertaken to display conformity to both organizational and stakeholder norms. Then
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