making key decisions relating to their centre of responsibility. These centres of organisational activity are known as responsibility centres and may be defined ‘as a unit of a firm where an individual manager is held responsible for the unit’s performance.’1 The performance of each centre and its manager is measured and controlled through a system of responsibility accounting which is based on the principles of locating responsibility and tracing costs/revenue/investments etc. to the individual
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CALL CENTER A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing‚ solicitation of charitable or political donations and debt collection. In addition to a call centre‚ collective handling of letters‚ faxes‚ live chat‚ and e-mails
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percent (20%) of labour- hours on average and this in turn affects productivity and output of the economy. Even after production has taken place‚ the task of distribution is also affected greatly by the planning of a township. Distribution costs‚ which include cost of fuel‚ rises because of things like traffic jams that make vehicles spend more time than they should in getting to their destination which translates to an increase in the price of the product ( for a normal good case ). If businesses (factories
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Listed below is a detailed summary of the bureaucratic and legal hurdles an entrepreneur must overcome in order to incorporate and register a new firm‚ along with their associated time and set-up costs. It examines the procedures‚ time and cost involved in launching a commercial or industrial firm with up to 50 employees and start-up capital of 10 times the economy’s per-capita gross national income (GNI). The information appearing on this page was collected as part of the Doing Business project
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for BPO employees‚ special instructions are given to the families and women travelling at night. There has been a close monitoring and counselling of the employees. All possible steps are being taken to avoid any unfortunate events. The Indian call centre labour process is more of a self management issue rather than a global problem. It is vital to mention that India has been able to offer best means to make business process outsourcing a global opportunity. India has many advantages in spatial terms
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globe and the problems faces by the operation manger in call centers and discussed how there challenges are increases in contrast of traditional call centers and how the different modals help them in this uncertain and ever changing situation of call centre in new era The paper starts with introduction and then compromises on 6 sections Includes Traditional call center operations management problems‚ demand modulation‚ technology-driven innovations‚ human resources issues that affect call centers‚
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Hogsmeadow Garden Centre (Notes): * Leisure products and services‚ especially garden-related products‚ have been expanding over the past few years. Even so‚ the Hogsmeadow Garden Centre has been particularly successful. (because conveniently located and outstanding reputation for excellent service) * Also have been successful in attracting some of the “personality gardeners” from television to make special appearance. * Main Ambition: To fully develop its twelve hectares to make the center
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Coursework 2 In this coursework I will be discussing the statement below with reference to Smith et al’s (2008) with an analytic study of NHS Direct call centre‚ a telephone health helpline in England. ‘The development of advanced IT-based services depends not on technology itself‚ but on particular choices about work organization and the empowerment of front line staff’… Technology has advanced ever so much in the past 100 years in different aspects of life; communication is one of the biggest
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the Call Centre Industry Previous Presentation In the Mid-Term presentation I gave an overlook on the call centre industry‚ it’s meaning‚ its work. And I explained the role of the Computers and then the Internet in the call centre industry. And In this presentation I will explain the call centre softwares that are used and the many features of it and the advantages and disadvantages of a call centre. Contents * Cal Centre Softwares. * Advantages and Disadvantages of a Call Centre. * Conclusion
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functional areas of The Trafford Centre and explain how its internal structure and functional areas have changed over time. All businesses have organisational structures‚ even if they are small or big‚ they have some type of structure so they can operate productively. Types of organisational structures; o Hierarchical structure o Flat structure The Trafford Centre has an organisational structure. The type of organisational structure the Trafford centre has is a hierarchical structure
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