MANAGEMENT OF QUALITY Introduction Quality refers to the ability of a product or service to consistently meet or exceed customer requirements or expectations. Different customers will have different requirements‚ so a working definition of quality is customer-dependent. In order to rebuild its economy after the Second World War‚ Japan focused on quality improvement‚ making it a national imperative. This took place during a time when quality was not uppermost in the minds of business organizations
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Assignment Quality Management Introduction The important of quality For every organization‚ quality is the key of success factor because quality is one of the key competitive variables‚ without quality‚ a business may survive‚ but won’t/can’t reach its optimal earning potential. The quality of Companies products or services‚ the prices it charges and the supply it makes available are all factors the determine demand of customer. There are many ways to improve/achieve the quality such as‚ certification
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under efficient operating conditions absorption costing all manufacturing costs are assigned to products: direct material‚ direct labour‚ variable and fixed manufacturing overhead acceptable quality level (AQL) the defect rate at which total quality costs are minimised account classification method (or account analysis) the process in which managers use their judgement to classify costs as fixed‚ variable or semivariable costs accounting rate of return (or simple rate of return‚ rate of return on assets
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CHAPTER 1 IMPORTANCE OF QUALITY Quality is the business of doing business —Anonymous The importance of quality‚ be it in product or service‚ cannot be overemphasized. Just study some of the tips given from time to time to make matters easier for everyone. For instance‚ Indian Government’s Postal Department‚ one of the most extensive‚ popular and efficient in the world issues guidelines such as “PIN Code helps speed up your mail. If the PIN Code in your address is missing or inaccurate‚ please send
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Service Quality Definition of Service Service is largely intangible and is normally experienced simultaneously with the occurrence of production and consumption. It is the interaction between the buyer and the seller that renders the service to customers (Groonroos‚ 1988). Kotler & Keller‚ (2006) defines service as any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Services refers to “economic activities
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Seven Basic Management Tools "The Old Seven." "The First Seven." "The Basic Seven." Quality pros have many names for these seven basic tools of quality‚ first emphasized by Kaoru Ishikawa‚ a professor of engineering at Tokyo University and the father of “quality circles.” Start your quality journey by mastering these tools‚ and you ’ll have a name for them too: "indispensable." 1. Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for
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What’s your real cost of capital? By James J. McNulty‚ Tony D. Yeh‚ William s. Schulze‚ and Michael H. Lubatkin Harvard Business Review‚ October 2002 Issue of the article: valuing investment projects Number of pages: 12 Daniel Miravet Campos Part 1. Executive summary This article is fundamentally based on the exposition of a new method to calculate the cost of capital for a company (MCPM)‚ to meet the inefficiencies of the current one (CAPM). In valuing any investment project or
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Cost of debt When individuals use the cost of debt‚ they should know the measurement of the interest rate‚ or the yield paid to the bondholders. When analyzing the cost of debt‚ people should know that it ’s an effective rate that businesses are willing to pay on the current debt that they have accrued. The cost of debt is a measurement of the before or after tax returns. Considering the case that individuals can deduct the interest‚ makes the tax after cost more popular than the before tax. A business
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Quality Management Quality Assurance and Control Table of Contents Introduction 2 Importance of Quality in Organisations 3 Customers 3 Continuous Improvement 4 Waste Reduction Culture 5 Quality Assurance & Quality Control 6 Quality Assurance 6 Quality Control 7 Differences between Assurance and Control 7 Quality Control & Assurance Control Mechanisms 8 Key Performance Indicators 8 Integrate Quality
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Project managers must take cost estimates seriously if they want to complete software projects within budget constraints. After developing a good resource requirements list‚ project managers and their software development teams must develop several estimates of the costs for these resources. There are several different tools and techniques available for accomplishing good cost estimation. Software development project managers should prepare several types of cost estimates for most projects. Three
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