Table of Contents How has Trung Nguyen coffee company built/expanded in market? 2 Introduction 2 Internal environments 2 Management 2 Customers 4 Suppliers 4 External factors - PESTEL Analysis 5 Economic factors 5 Social/cultural factors 6 Legal constraints 6 Core competences 6 Clear and distinctive product 7 Difficult to copy 7 Competitive advantages 7 Product differentiation 7 Service differentiation 8 Quality 8 The global perspective 8 Some restriction of Trung Nguyen and Recommendation 10 Conclusion
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adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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September 11‚ 2013 Starbucks New Tap App Marketing Plan Phase I‚ II‚ & III The new Starbucks Tap App will revolutionize the coffeehouse industry. This App will be the first to take the industry by storm‚ and effortlessly provide a quicker service in an industry driven according to time. The ability to save the consumer the needed time to prepare and get to work or the next meeting is priceless. Identification of the segmentation criteria that will affect the target market‚ and identification
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Summary: Bonnie Brewer and Stacy Kim have opened a small caf which sells good coffee and fine chocolate. As their six-month lease is expiring‚ the two women are trying to develop a strategic plan for how their caf will grow. They see themselves differentiating their duties‚ expanding their menu‚ offering delivery service‚ and even establishing a Web site to help advertise. Chapter Topics Related to the Case: Discuss the process of strategic planning Differentiate between the concepts of strategic‚ operational
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It is 5:30am on a rainy day on a reserve high up in the mountains of Costa Rica. I’m lying on the twin mattress of the top bunk that I’m sharing with another girl. We had gotten to the reserve two days ago and spent the day before digging a 2 metre deep septic tank for the local church and we were getting ready to go back and finish the bathroom the church has waited so long for. It’s hard grunt work and the rain and bugs don’t make it any easier‚ but I wouldn’t want to be anywhere else. Although
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Mistic Monk Coffee Case 1. Does Mystic Monk Coffee have a competitive advantage? If so‚ what is it and is it sustainable? Throughout what Mystic Monk Coffee has done‚ I believe it has the ability to build a competitive advantage. According to the case‚ the Mystic Monk Coffee was produced by using the high quality fair trade Arabica and fair trade/organic Arabica beans with variety of blends and flavors. They also produce T-shirts‚ gift cards‚ CDs featuring the monastery’s Gregorian chants‚
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23 8.5 Process 24 8.6 Physical evidence (environment) 25 9.0 Implementation Chart 26 9.1 Evaluation chart 27 10.0 Conclusion (Ajay) 29 11.0 Appendices 30 11.1 Group exercise worksheets 30 11. 2 Others 43 12.0 References 44 1.0 Executive Summary The focal point of this report is to examine and evaluate the possibility of expanding the Coffee Club business into a new country‚ specifically focusing on Malaysia. This is done by conducting a feasibility study on The Coffee Club that
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A Project on service time variation in Café coffee day Structure • Service time • Project methodology • Analysis • Observation and recommendation What do we sell? • Experience • Physical product • Ambience • Service Quality of service depends on following aspects: • Quality of customer and staff interaction • Quality of complaint handling • Optimum service time Optimum service time What is it? For this project‚ we have taken it as the time interval
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Business Strategies for Sustainable Development (WMX042) Examination 3 Coffee Industry Josef Matthias Fellinger Kristin Gertz François Prieur Miguel Pino Martin Page 2 of 26 Coffee Industry Group 4 Table of contents The story of coffee ................................................................................................ 3 Environmental issues ............................................................................................. 4 Social issues .......
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