Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
Premium Customer service Communication Human resource management
position in international telecom equipment industry. Besides‚ to succeed its challenge Cisco in this industry‚ Huawei’s needed to show it pin-point company strategy on its capabilities and core competencies‚ generic competitive strategy framework and international strategy to against Cisco. Huawei’s Capabilities and Core Competencies Huawei’s Resources audit First of all‚ Huawei’s existing finance funds is large included working capital such as investment on more than US$370 million for its own Code-Division
Premium Strategic management Marketing
Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My
Premium Employment
Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My
Premium Management Organization Strategic management
Core Belief When people look at the actions of Pope Urban II‚ calling a crusade against the Muslim people of the east‚ one would notice that the crusade was a war of fear and lack of understanding. By examining the story “Liberation of Rome” and the movie “Big fish“ it will be proven that the characters in the story‚ to change a core belief. They must change their understanding of who they actually are as a result‚ the characters struggle to retain their beliefs they are afraid to examine
Premium Big Fish
What is internal control and why is it important The American Institute of Accountants first defined the term internal control in 1949‚ followed by further clarifications in 1958 and 1972. In 1977 publicly held companies came under legislation to adequately implement controls to protect their financial information. A report by the Committee of Sponsoring Organizations in 1992 and the Sarbanes-Oxley Act of 2002 are more recent documents defining internal controls.( Bishop‚ 1991‚p.117-123; Colbert
Premium Internal control
Introduction Background to the case study In the early 1980’s‚ Robinson Mason was a long-established UK multinational with a plethora of very commonly known consumer brands‚ enjoying a strong presence throughout Western Europe. This ranged from fully-fledged manufacturing‚ marketing and distribution in some countries to local sales offices in others. In the past each country had its own appointed general manager‚ this was all fine as long as the country had surpassed financial and objective
Premium Management
The core of utilitarianism is based around the idea that a person’s actions should be evaluated in terms of the pain and pleasure it causes. To balance these out it uses mathematics to make moral decisions that will have the happiest results. In human cloning‚ a utilitarian would argue it is essential to weigh up the pain and pleasure that the action would produce. Just because cloning may cause overall happiness it doesn’t mean it is ethically acceptable. Cloning has positive aspects it creates
Premium Utilitarianism Ethics Hedonism
Case Study: What will you do? Your organization is undergoing human resource reengineering and it was agreed by your Management Committee (ManCom) to terminate the services of the “deadwoods” (those unproductive and obsolete employees) of the organization. In reviewing their employment records‚ you found out that the “deadwoods” involved have been in the company from 12 to 17 years and they practically gave the best of their working lives to your company. Per year company policy‚ full retirement
Premium Morality Employment Ethics
Core Knowledge Using what you learned about brain development in Chapter 4‚ explain why intensive intervention for poverty-stricken children starting in the first 2 years has a greater long-term impact on IQ than intervention at a later age. A child’s brain development is very critical in its first 2 years. A childs brain develops dramatically during the first 2 years. “During the first two years neural fibers synapses increase at an outstanding pace. Because of developmenting neuron requires
Premium Brain Nervous system Neuron