A REPORT ON STRESS LEVEL OF EMPLOYEES AT ASHOK LEYLAND INTRODUCTION Modern lifestyle is full of stress. You have not only to cope with challenges at work but also with stress that you take along with you to work. The problem is that in these difficult times when economy is bad‚ stress at home and workplace are on the rise. Due to changing technology‚ new demands‚ demographic changes‚ increased competition and increase in workload psychological problems related to occupational stress have
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important role in a company. A perfect manager is a boon for any company and a good manager needs to have a strong knowledge about the functioning of a company. In one’s company‚ there are appear of some managers which are inspired‚ some are motivated‚ and others are failing miserably to engage with their employees. When the employees are choosing to leave from their position‚ it is often because of their manager or the relationship between other employees in their working environment. So‚ if one’s
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agreed goal or objective in the context of a service industry |11-12 | |P3.2- Demonstrate appropriate product and/ or service knowledge and customer care |12 | |P3.3-Explain and rationalise decision made to support-achievement of agreed goal or objective |12-13 | |P4.1-Explain how own managerial and personal skills will support career development in a service industry |13 | |P4.2-Devise a development plan
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all that apply (from the options provided below‚ A-D) It has been suggested that “financial rewards do not guarantee more productivity‚ but paying attention to employees’ motivational needs does” and that “managers need to pay less attention to financial incentives and more to the actual motivation needs of their employees” (Sunday Business Post 2012). This is further supported by the results of the 2011 Mercer’s What’s Working survey where “being treated with respect‚ a work-life balance
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America’s Privacy The National Security Agency (NSA) is a federal program under the Department of Defense that has the primarily task of global monitoring‚ collection‚ decoding‚ translation and analysis of information and data for foreign intelligence and counterintelligence purposes‚ including surveillance of targeted individuals on U.S. soil. In the mid-1970s‚ the NSA was investigated for the first time by Congress. At that time‚ the order of the NSA was that is “would never direct it’s
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COMPONENTS OF CUSTOMER SATISFACTION IN FAST FOOD INDUSTRY INTRODUCTION: While the concept of customer satisfaction can be defined in different ways and can be classified in various methods‚ the common thing is that understanding and analyzing the factors that define and affect customer satisfaction can be looked at as a major marketing-related issue. Customer satisfaction is a term used to describe the positive emotions resulting from using a product/service in a way that met the customer ’s expectations
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. Soft Drink Industry Five Forces Analysis: Soft drink industry is very profitable‚ more so for the concentrate producers than the bottler’s. This is surprising considering the fact that product sold is a commodity which can even be produced easily. There are several reasons for this‚ using the five forces analysis we can clearly demonstrate how each force contributes the profitability of the industry. Barriers to Entry: The several factors that make it very difficult for the competition to
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Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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6. Which of the following are components of the compensation package for production workers at your company ’s plants? a.Hourly wages‚ fringe benefits‚ and overtime pay b.Piecework incentives per pair produced‚ perfect attendance bonuses at best practices training programs‚ stock options‚ fringe benefits‚ and overtime pay c.Weekly salary‚ fringe benefits‚ year-end bonuses tied to the number of non-defective pairs produced‚ and overtime pay d.Base wages‚ incentive payments per non defective pair
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Five Forces analysis of the Construction Industry in Sweden “The authors conclude that the less competitive a market environment‚ the higher will be the amount of corruption by giving public servants the incentive to extract some of the monopoly rents through bribes.” (Lambsdorf‚ 1999) Industry background: The Swedish construction business consists of four main actors namely JM‚ NCC‚ PEAB and Skanska that historically have had exclusive rights to bid on large-scale governmental projects
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