Class Diagram A class diagram is at the heart of UML. It represents the core purposes of UML because it separates the design elements from the coding of the system. UML was set up as a standardized model to describe an object-oriented programming approach. Since classes are the building block of objects‚ class diagrams are the building blocks of UML. The diagramming components in a class diagram can represent the classes that will actually be programmed‚ the main objects‚ or the interaction between
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CRM and SCM are both different management concepts: one focusing on concepts used by companies to manage relationship with their customers while the other focuses on planning‚ implementing and controlling the operations of supply chain. Both the concepts are similar in the way that they can be used to improve organizations functionality in the respective departments. Both management tools can be integrated with the ERP software. Both CRM and SCM can offer benefits in terms of lower costs‚ higher
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Management (CRM) technology‚ casinos have found a solution to more accurately classify its patrons and properly direct its marketing efforts to the right customer segment. The essential objective of CRM is to attract and maintain loyal‚ profitable customers. Loyal because it is common knowledge that longtime customers tend to patronize more and are easier and cheaper to maintain rather than trying to acquire new customers. Profitable because this is what makes or breaks the business. With the use of
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Week 4 Assignment 2: Use Cases CIS 210 2-3-2013 There are a number of modeling tools and techniques that can be used to understand the design of a system. During this process‚ these tools and techniques can help to describe the business processes‚ requirements‚ and the users interaction with the system. One type of modeling is the functional decomposition diagram (FDD). It is similar to an organizational chart in that it uses a top-down model to describe the process. The FDD is a good way
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SIMRANJEET SINGH 300703124 ECOM241-101 Q1. How do you define CRM? Customer relationship management means to maintain relationship with existing and new customer but understand the customer satisfaction. Everything that done to maintain relationship by use of technology and strategies. Q2.What makes CRM the preferred approach to marketing in the Information Age? CRM became a preferred approach to marketing in the information age because of the two reasons:-
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SugarCRM is the commercial Open Source Customer Relationship Management (CRM) software for companies of all sizes. Sugar easily adapts to any business environment by offering a more flexible‚ cost-effective alternative than proprietary applications. SugarCRM’s open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. SugarCRM comes in three editions SugarCRM Open Source‚ SugarCRM
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Use Cases CIS 210 Professor: Use Cases Introduction As an intern software developer for a retail bank‚ you have been tasked with developing use cases to support the ATM service. Body Describe a use case‚ complete with typical and alternate courses‚ that documents the event of a bank customer withdrawing money from an ATM. This use case describes how the Bank Customer uses the ATM to withdraw money his/her bank account. The actors are the bank customer and the bank. Some of the preconditions
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Use case name: Request for Plotter sheet ID: 1 Importance level: High Primary actor: Student Short description: Events to happen when requesting for a plotter sheet. Trigger: Filled in Plotter Sheet Type: External Major Inputs Major Outputs Description Source Description Destination Subject Student EDP Code Student Filled in Plotter sheet Student Time Student Days Student Room No. Student Major Steps Performed Information for Steps
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which need to strengthen no matter how good is it. There is some recommendation we would like to give Maybank. Currently‚ Maybank has go through many CRM project to increase customer retention beside attract more new customer. Based on that‚ we would like to recommend Maybank should build a higher customer service performance staff culture before the CRM project implemented. This culture can be build through strengthen the objectives of Maybank which is “humanizing financing service across Asia”. The
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IBM Global Business Services Executive Report Customer Relationship Management IBM Institute for Business Value From social media to Social CRM What customers want The first in a two-part series IBM Institute for Business Value IBM Global Business Services‚ through the IBM Institute for Business Value‚ develops fact-based strategic insights for senior executives around critical public and private sector issues. This executive report is based on an in-depth study by the Institute’s
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