composite of many factors that project the shared values of the people who work in a firm. Thus‚ the way an employer behaves his/her employees will be similar to the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile
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This article on creating corporate advantage could be considered a literature review and an empirical piece. The authors take their existing knowledge of corporate advantages‚ apply it to three multibusiness companies and their strategies‚ and ultimately answer the question how can you tell if your company is really more than the sum of its parts? As most multibusiness companies are nothing more than the sum of their parts‚ many corporate executives face pressures to add value to these parts. It
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Introduction Delta Airlines‚ along with many of its major competitors within the airline industry‚ have been utilizing self-service kiosks as a means to reduce‚ if not eliminate‚ the long lines at airport ticket counters. These kiosks offer business and leisure travelers the opportunity to print out a boarding pass‚ get a baggage ticket‚ or simply check the status of a flight on their own terms. To help Delta implement this initiative‚ Kinetics‚ USA‚ was hired to provide the company with self-service
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creating brand equity Creating brand equity Marketers build brand quality by creating the right brand knowledge structures with the right consumers. Building brand equity 3 sets of brand equity drivers. -Initial choices for the brand elements or identities making up the brand (brand names‚ URLs‚ logos‚ symbols‚ -product and service and all accompanying marketing activities and supporting marketing programs – way brand is integrated into supporting marketing program -associations indirectly
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Creating a Motivating Environment Patricia Wheat Organizational Behavior/MNGT 5590-29 November 6‚ 2012 Pam Gardiol Abstract Motivated employees can be the difference between success and failure to a business. Unfortunately‚ it is impossible to motivate an individual. It is possible to create conditions under which the individual can become self-motivated. This paper aims to explore different intrinsic motivators that may help people to buy in and take ownership of the organization’s needs
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How can you tell if your company is really more than the sum of its partsl CREATING CORPORATE ADVANTAGE BY DAVID J. COLLIS AND CYNTHIA A. MONTGOMERY M OST MULTIBUSINESS COMPANIES ARE the sum of their parts and nothing more. ^ Although executives have become more sophisticated in their understanding of what it takes to achieve competitive advantage at the level of individual businesses‚ when it comes to creating corporate advantage across multiple businesses‚ the news is far less encouraging
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Creating an Ethical Organization How to Create an Ethical Workplace? Ethics in the workplace are vital‚ even to small business owners. No company wants to be known as unethical‚ and employees are more apt to display higher morale and more productivity when they know they are working for a morally sound company. It is important to create a conscientious workplace that is transparent‚ both to employees as well as the general public. Small business owners should never tolerate inappropriate behavior
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Research Paper Creating a Data Warehouse Introduction Data warehouses are the latest buzz in the business world. Not only are they used to store data for reporting and forecasting‚ but they are part of a decision support system. There are many reasons for creating and using a data warehouse. The data warehouse will support the decisions a business needs to make‚ usually on a daily basis. The data warehouse collects data‚ consolidates the data for reporting purposes. Data warehouses
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Djamaludin Ancok ancokmm@yahoo.com ancokpsi@ugm.ac.id Creating the Resilient Organization: Lesson 1 To survive and prosper in a turbulent environment requires operating as self-organizing and self-renewing system. Unleashing the forces of self-organization and self-renewal requires operating according to a different set of management “conditions.” this new “rapid response” entity is referred to as Resilient organization. Creating the Resilient Organization: Lesson 2 Speed‚ responsiveness
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main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient) and MV/BV (Market Value to Book Value) ratio. The study includes an estimate of the value of synthetic indicator which is Euclidean distance from Positive Development Pattern (PDP) of the group of 20 banks (10 domestic and 10 European) in 2006-2009 period. As a result‚ author
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