keeps its existing customers? Introduction It is said that customers’ loyalty is of great importance for the survival of a certain company in order to retain its existing customers. As Hultén (2007: 256) suggests‚ considering customers and customer-centric views is vital to understand how markets are developed‚ maintained and operated. Customer loyalty is widely seen as a key determinant of a firm’s profitability. It’s a common fact that it costs more to acquire a new customer than retain an existing
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The customer as co-producer Solveig Wikström - School of Business‚ Stockholm University‚ Stockholm‚ Sweden Introduction A look at what is happening in the world of business today shows that the focus of business development is now gradually moving away from products and factories. Instead‚ interest is concentrated on the various processes taking place around the customer. This orientation is not new. Concepts such as “customer orientation”‚ “close to the customer”‚ “customer segmentation” and
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CREATING BARRIER FREE ENVIRONMENT IN OUR COUNTRY FOR PEOPLE WITH DISABILITY- A MYTH OR REALITY Many times in our life‚ from our mind and our thoughts‚ very simple yet very important issues gets a narrow escape. One of them is about creating a barrier free environment for people with disability. Everyday in our life we see disabled people struggling with their daily activities to get it done which otherwise seems very easy to be done. Negotiating dense traffic and hazardous street infrastructure
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A Paper on Customer Satisfaction By Joe Oliver Mae Ryan Lyngdoh PGDM C (2014-2016) P14253 Abstract: The paper talks about customer satisfaction of customers on brands and services. It gives a study of what customer satisfaction is‚ why it is important for a market to grow‚ and how to achieve it. It also gives a relationship between price and satisfaction and talks about consistency in customer satisfaction lifecycle. Keywords: Customer‚ Customer Satisfaction‚ Product‚ Services
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ehow.com/info_8139467_corporate-strategy-marketing-strategy.html Corporate strategy involves working in an industry and striving to make more money‚ usually by retaining customers and gaining new customers from competitors. To gain customers from competitors‚ business need to seem as though they have better quality and higher value. This is where marketing strategy comes in‚ using research in consumer behavior to identify needs and produce messages that tell consumers how the business’s product is
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Personal Values Personal Values: Ethics Awareness Inventory Self-Assessment Personal Values: Ethics Awareness Inventory Self-Assessment In today’s highly competitive and globalized business world‚ effective leadership requires building interpersonal relationships that share personal values with employees. Personal values are the beliefs and principles that define the essence of a person and an organization. Values greatly influence
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assignment‚ I am asked to discuss my opinions about the business philosophy of ‘the customer is always right’. I will discuss my thoughts and feelings on this subject and the steps I will take to enhance my customers’ experience. I will also discuss strategies I think might provide a more useful alternative to the subject. The Customer is Always Right When I first read the statement ‘the customer is always right’‚ my first thought was yes it is true. This reaction was based
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Most of us think that creating the brochure is the quite simple task and most of us doesn’t think too much of allocating the time to it. But it is not so creating the brochure can make the work cumbersome. . Brochure is the silent but the most powerful weapon in the marketing field. It helps in promoting the products. So using the time wisely for preparing the brochure makes the work quite simple. Firstly we have to have a clear idea on what is to be included into the brochure‚ you need to get
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Introduction The notion of the ‘value chain’ was first created by Michael Porter. The concept of having a value chain in any business is for it to develop a sustainable competitive advantage in the industry that it operates in. All organizations entail various activities that link together to create the value of the company‚ and together these activities form the organisation’s value chain. The Value chain of any industry always begins with the production of raw materials and ends when the final
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CUSTOMER MANAGEMENT PROCESSES It becomes extremely important in today’s competitive world to outsmart the competitors not only by innovations in product and quality but to introduce new strategies in selecting‚ acquiring and maintaining a healthy relationship with the customers for the overall development of the company. The customer management processes involves: * Selecting a customer by creating customer segments based on the customer value proposition. Selection can be based on demographic
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