an elusive concept. What is the essence of The Ritz-Carlton experience? What is The Ritz-Carlton selling? “We are not in the hotel business. The hotel business is about selling rooms‚ selling food‚ selling the bar. We do those things incidentally‚ but our business is service… Service is our profession.”‚ so Horst Schulze‚ founding president and COO of Ritz-Carlton Hotel‚ about the exceptional customer service philosophy of the company. The Ritz-Carlton focuses on taking care of their customers and
Premium Customer service Employment Customer
Jersey Boys is a Broadway musical produced by Dodger Productions‚ which portrays the life and musical careers of the singing group The Four Seasons. During the 1960s‚ The Four Seasons were the Americans answer to the British invasion‚ singing such hits as “Can’t Take My Eyes Off You”‚ “My Eyes Adored You”‚ and their biggest hit‚ “Sherry.” The group consisted of four members‚ each one representing a different season. Tommy Devito was spring while Nick Massi was fall; Frankie Vallie was winter‚ and
Premium Copyright Fair use Supreme Court of the United States
• Capacity control. Refers to who will control the sale of inventories of hotel rooms‚ airline seats‚ auto rentals‚ and tickets to attractions. Presently‚ owners of these assets are in control of their sale and distribution‚ but increasingly control is falling into the hands of those who own and manage global reservation systems and/or negotiate for large buying groups. Factors involved in the outcome will be telecommunications‚ software‚ available satellite capacity‚ governmental regulations‚ limited
Premium Hotel Lodging
by public sector that is responsible for following the corporate performances. Accor Group is one of the multinational companies which focus on the ethical practices in operating business. Accor Group is the world’s giant hotel operator in 92 countries with 3‚500 leading hotels such as Sofitel‚ Novotel‚ Mercure and etc. Accor Group provides a wide range of services from luxury to budget for global clients. According to the business operation‚ Accor Group hires 160‚000 employees worldwide. In order
Premium Ethics
Descriptive Writing Task The aim of this lesson is to write a piece of original writing about a deserted house. You and your friend have just finished school and on the way home and you need shelter from the sudden change in weather. You see a deserted house and decide to enter it. Describe in detail the appearance of the house and the path that leads up to the front door. How do you feel as you approach? What type of door do you enter? Imagine that you have gone through the doorway
Premium Writing Adjective Wind
Critical Thinking Assignment Name: | Audrey Christie | Course-Number-Section: | ACA-122 | Date: | 2-23-13 | Janet thinks that student parking is a problem on campus. There are not enough spaces to accommodate the increasing numbers of students‚ and many have search for more than 20 minutes before finding a space. Use the problem-solving steps to come up with the best solution. Complete the six critical thinking steps to problem solving and LABEL each step to reach a solution to this
Premium Parking Parking space Problem solving
RevPar in the Hotel Industry RevPAR RevPAR‚ or revenue per available room‚ is a performance metric in the hotel industry‚ which is calculated by multiplying a hotel ’saverage daily room rate (ADR) by its occupancy rate. It may also be calculated by dividing a hotel ’s total guestroom revenue by the room count and the number of days in the period being measured.[1] Since it is only a measurement for a point in time (say a day‚ or month or year) it is most often compared to the same time frame.
Premium Hotel Hotels Comparison
South Ealing London W5 4NU +447806612494 kaleksandrova@hotmail.co.uk The Dorchester Park Lane London W1K 1QA England 20 May 2010 Dear Sir/Madam‚ Re: Hotel Receptionist I am seeking the opportunity to apply myself for the receptionist position with at your hotel currently advertised on the Dorchester website. With my positive attitude‚ previous customer care work experience and educational training‚ I believe I am a close fit for the job. I am particularly
Premium Personal development Employment Las Vegas Strip
Shangri-La Hotels Contents Background Executive Summary Problem Statement Current Strategy External Environment VRINE Model Internal Analysis TOWS Analysis Value Chain Analysis Key Success Factors Alternatives Recommendations Implementation Plan Prologue Appendices Background Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacific’s leading luxury hotel group and regarded as one of the world’s finest hotel ownership and management
Premium Strategic management Hotel Marketing
INTER-GENERATIONAL ENERGY SECURITY POLICY BRIEF Purpose The purpose of this policy brief is to provide the ACT Office of the Commissioner for Sustainability and the Environment (OCSE) with suggestions on securing inter-generational equity for energy within the ACT. electricity (22%)‚ diesel (18%)‚ and petrol (16%). Solar energy accounted for below 1% of Australia’s net energy consumption (seen in Figure 1). Regarding electricity prices‚ (seen in Figure 2) Canberra has witnessed a 45% increase
Premium Greenhouse gas Energy World energy resources and consumption