between individual creativity and team creativity: aggregating across people and time ANDREW PIROLA-MERLO1* AND LEON MANN2 1 2 School of Psychology‚ University of New South Wales‚ Sydney‚ Australia Melbourne Business School‚ University of Melbourne‚ Melbourne‚ Australia Summary This paper investigates how the creativity of individual team members is related to team creativity‚ and the influence of climate for creativity in the workplace on individual and team creativity. A multilevel theoretical
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The chairman of coffee giant Starbucks has a vision about the future of business – and makes no beans about it. “The rules of engagement have changed‚” says Harold Schultz. “Business has let us down and we are living in very fractured times. We as consumers – as customers‚ but mostly as people – need an emotional connection.” The chief global strategist of Starbucks Coffee Co. spoke to business students and alumni last week at the Sauder School of Business at the University of British Columbia.
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Starbuck’s Case Study Notes Why has Starbucks’ customer satisfaction scores declined? Starbucks customer satisfaction scores began to decline despite the fact of Starbucks’ overwhelming presence and convenience. There was very little image or product differentiation between Starbucks and the smaller coffee chains. However‚ there was a significant differentiation between Starbucks and the independent specialty coffeehouses. The brand image of Starbucks also had some rough edges. More customers
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Did the innovation change “the rules of the game”? Was there another parallel innovation/development that “enabled” this innovation to take root? Did it lead to the displacement of some competitors‚ with their positions being assumed by newer players in the industry? How have customers responded to the innovation? Trace the genesis of the innovation. What lead to it? Was necessity the mother of the innovation or was it serendipity? How has the innovation affected the market
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INNOVATION Innovation is about "bringing ideas into life. Innovation is linked to performance and growth through improvements in efficiency‚ productivity‚ quality‚ competitive positioning and market share. Innovation takes place at different levels from modest improvements on an existing product or process to dramatic and even historically significant breakthroughs in how we relate to the world. In all cases‚ the capacity to innovate will be a function of our commitments‚ what we want to accomplish
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STRATEGIC MANAGEMENT CONCEPTUAL FRAMEWORK What is Strategic Management ? Strategic Management can be defined as the art and science of : • formulating‚ • implementing‚ and • evaluating competitive moves and business approaches that enable an organization to achieve its objectives. The Strategy-Making‚ Strategy-Executing Process Developing Developing A Strategic A Strategic vision vision Setting Objectives Crafting a Monitoring Strategy to Implementing developments‚ evaluating
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Starbucks’ Strategy and Internal Initiatives to Return to Profitable Growth Starbucks started as a simple retail coffee store at the Pikes Place store‚ where customers went to buy coffee of the best quality in the whole country and also they could find in this stores thing as coffeemakers and other coffee related products. The main idea of this company was set by three coffee lovers that were professors at the university‚ so they thought that would be great to share that love‚ that passion
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remains the core product and focus of Starbucks‚ the introduction of various new products has expanded the Starbucks product portfolio. For example‚ the acquisition of Tazo Tea has allowed Starbucks to provide new offerings such as tea-only stores (Blessing). Also‚ as part of the marketing campaign‚ Starbucks is making a push for its store employees to provide customer with exceptional customer service. For example‚ part of the campaign is highlighting Starbucks willingness to remake a drink for a
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Case 2-1 Starbucks keep it brewing in Asia Discussion Questions: 1- Starbucks is an American company who try to expend its business to other country around the world. However‚ each country owned and has an identity‚ a history‚ and culture. This requires to Starbucks to analyze the current market and adapt his offers according to the needs and mores (usages). There are several barriers facing Starbucks to the “teaching” people to change their consumption habits from tea and instant coffee. First
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shop‚ and dine. The high partner satisfaction leads to customer satisfaction. The partners are trained with hard skills and soft skills to supply with better service and coffee. They have Customer Snapshot to measure service performance. (2). Starbucks value proposition : The coffee itself is high quality. The service is good. The company create an uplifting experience every time you walk through our door. The atmosphere is customers want to stay. (3). High quality coffee. Place to meet and
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