SPD4287 Public Relations and Crisis Management Semester One‚ 2012/13 Group Project [pic] [pic] TABLE OF CONTENTS Item Content Page Executive Summary 1 Part A – Crisis Analysis 1. Crisis 2 – 3 2. Analysis 4 – 5 3. Response 6 – 8 4. Comment 9 5. Recommendation 10 Part B – Public Relations Plan 1. 5-step PR Management Process 11 – 14 2. Image Restoration 15 3. Reputation Rebuild 16 – 17 Executive Summary
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change rapidly‚ speed in advertising development was thought to be critical. George reminded himself that price and speed had always been what customers wanted. Now he felt confused that he really didn’t know his customers. This was just another crisis that would pass‚ he told himself. But he needed to deal with it immediately. 1. What is wrong with how Gold Coast Advertising measures its quality? Explain why Gold Coast should ask its customers about how they define quality. 2. Offer
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guide examines case studies‚ a form of qualitative descriptive research that is used to look at individuals‚ a small group of participants‚ or a group as a whole. Researchers collect data about participants using participant and direct observations‚ interviews‚ protocols‚ tests‚ examinations of records‚ and collections of writing samples. Starting with a definition of the case study‚ the guide moves to a brief history of this research method. Using several well documented case studies‚ the guide then
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The Saraf Foods Investment (A) Cornell University Johnson Graduate School of Management NBA 593 International Entrepreneurship Auke Cnosssen‚ MBA ‘04 prepared this case study under the guidance of and with Professor Melvin Goldman as the basis for class discussion rather than to illustrate either effective or ineffective handling of a business situation.1 The Saraf Foods Investment (A) In August 1999‚ Vishnu Varshney‚ head of Gujarat Venture Finance Ltd. (GVFL)‚ a venture capital firm in
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more incline to financial and detailed aspects on this question. As Goodhart mentions deliver and distribute aid directly to the refugee and displacement camps. But the fundamental problem is far from being solved. Since the birth of humanitarian intervention theory‚ Western policy makers have been trying to magnify the understanding of the use of force under Chapter VII of the UN Charter. They prone to take the excuse of "threaten international peace and security" to require the UN Council for voting
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and during the crash all four were killed. On November 2‚ 2009‚ Toyota recalled 3.8 million vehicles because of floor mats that trapped accelerator pedals‚ followed by an additional 400‚000 vehicle recall four weeks later (Evans‚ 2009). With this Crisis the CEO‚ Akio Toyoda delegated the task of reassuring American consumers to executives of the company that was already in the United States‚ instead of him doing it himself. James Lentz‚ the president and chief executive officer of Toyota Motor Sales
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Tesco – Business Transformation Case Study Who would have thought that the food retailer famous for the slogan “Pile It High‚ Sell It Cheap” launched by Jack Cohen on an East End market stall in 1919‚ would have grown into one of the largest non-food retailers in Europe by 2007? What was it about Tesco that enabled it to move from being the poor relation to J. Sainsbury in the 1970s and 1980s to become the largest UK food retailer in the first decade of the 21st century? What was it that happened
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Case study: supply and demand The aim of this case study is to examine how the ideas and techniques for self-management you read about can be used and adapted to fit personal circumstances. In this case – the story of Asma‚ a mother of two young children returning to paid employment – you will be asked to think how the ideas might be useful to her in managing her return. You may be asking why a decision to go back to paid work is being discussed in the context of a course about management. You may
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Module 7 Case Study 2: Transforming customer service for BRANZ Ltd. Abstract Porter’s value chain describes a comprehensive format of creating value within any business venture. It explains how to alter business inputs into outputs that are of greater value than the initial cost of creating the same outputs. According to Michael Porter‚ analysing the chain of activities in any organization will be of more value to the output and services compared to the summation of the cost of these activities
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The Cuban Missile Crises also can be called the October Crisis‚ had occurred on October of 1962 for 13 nerve wreaking days. Nerves were high not only for the American people who believed the Soviets could and would annihilate their very existence‚ but also the people of Cuba and the whole world. The blockade of navy ships surrounding the island of Cuba would only be a reaction to a nuclear war and cause a World War III. Everyone was on edge‚ the whole world would be affected in one way or another
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