How Do I Fix This? Managing a Product-Harm Crisis by xxx Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University xxx ABSTRACT Product-harm crisis situations have increased in frequency no matter which business is targeted and has a negative effect on its operation. In many instances products can be released as defective or pose a health or safety risk to its users. It could affect the whole
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certain risks (Baron‚ 2013). Clearly Mattel does not have a sufficiently tight quality control procedure to compensate for the risks of outsourcing to Chinese subcontractors. Design flaws are also a major issue. Although the company responded to the crisis quickly Mattel still faces a number of problems‚ including significant costs associated with the recalls and new monitoring systems‚ potential lawsuits and a hit to its reputation. Stakeholders have something at risk‚ and therefore something to
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Applying PR in Crisis Management - 2010 Manila hostage crisis Crisis‚ which public relations counselor James Lukaszewski once described as “unplanned visibility” can strike anyone at any time. As no sector of society is immune from this “unplanned visibility”‚ it is a need for attempting to “manage” crises. By thinking logically and responding thoughtfully and quickly in a crisis‚ like how Hong Thai Travel Service Ltd reacted to the Manila hostage crisis‚ can possibly solidify a positive reputation
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|MKT 351 TERM PAPER | |Crisis Management | | | |Maricely Estevez | |[June 13‚ 2011]
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Crisis Management Jucynthia Jessie Crisis management is the application of strategies designed to help an organization deal with a sudden and significant negative event. Crisis Management. 2014 WhatIs.com. Retrieved March 18‚ 2014‚ from http://whatis.techtarget.com/definition /crisis-management Companies are faced with problematic decisions from day-to-day. With the expansion of new technology‚ it can become overwhelming to concept the impact. Many organizations are often in a position
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RELATIONS IN CRISIS MANAGEMENT. INTRODUCTION This essay is based on the role of public relations in crisis management where I will be introducing what a crisis is and how to manage it followed by the importance of public relations. How to deal with the media in a crisis is explained more in the second part of the essay. To give it practical approach organisations that successfully over came a crisis and organisations with poor crisis management will be described. WHAT IS A CRISIS Every organisation
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SPD4287 Public Relations and Crisis Management Semester One‚ 2012/13 Group Project [pic] [pic] TABLE OF CONTENTS Item Content Page Executive Summary 1 Part A – Crisis Analysis 1. Crisis 2 – 3 2. Analysis 4 – 5 3. Response 6 – 8 4. Comment 9 5. Recommendation 10 Part B – Public Relations Plan 1. 5-step PR Management Process 11 – 14 2. Image Restoration 15 3. Reputation Rebuild 16 – 17 Executive Summary
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INTERGRATING CRISES MANAGEMENT IN STRATEGIC PLANNING PROCESS IN INTERNATIONAL TRAVEL INDUSTRY INTRODUCTION In the last six to seven years the international travel industry has seen a lot of incidents‚ which have affected the business a lot. “The travel industry‚ although not unique in its vulnerability‚ is nevertheless highly exposed to risks and prone to crises as the result of external events. External shocks‚ such as wars‚ hurricanes‚ terrorist attacks‚ pollution‚ adverse publicity and accidents
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Journal of Contingencies and Crisis Management Volume 17 Number 1 March 2009 Enhancing Organizational Resilience Through Emergency Planning: Learnings from Cross-Sectoral Lessons Margaret T. Crichton*‚ Cameron G. Ramsay** and Terence Kelly*** *People Factor Consultants Ltd‚ 41 Regent Quay‚ Aberdeen AB11 5BE‚ UK. E-mail: margaret@peoplefactor.co.uk **Cogna Limited‚ Aberdeen‚ UK ***UKAEA‚ The Manor Court‚ Chilton‚ Oxfordshire‚ OX11 ORN After every emergency exercise or actual incident‚ reports
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Crisis management: framework incorporating quality issues Introduction The 2007-09 financial crisis was the most serious such event since the Great Depression. The crisis manifested itself in credit losses‚ write-downs‚ liquidity shocks‚ deflated property values‚ and a contraction of the real economy. The sharp contraction in U.S. gross domestic product in 2009 traced to the adverse effects of the crisis on household consumption and business Investments. In the housing sector‚ banks took advantage
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