"Crm at airtel" Essays and Research Papers

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    References: Fig 1:Classification of telecom regions in India (AIRTEL Annual Report 2008) Fig 2: Subscriber Trends in India (AIRTEL Annual Report 2008) Fig 3: Customer Market Share distribution (AIRTEL Annual Report 2008) Fig 4: Methodology followed for identification of factors of customer preference [pic] Fig 1:Classification of telecom regions in India (AIRTEL Annual Report 2008)

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    FINAL REPORT ON “LAUNCH OF AIRTEL POST PAID CONNECTION AND BROADBAND CONNECTION IN MARKET (MAHARASTRA & GOA)” PRESENTED BY Mr. UPENDRA KUMAR SURYADATTA GROUP OF INSTITUTE PUNE A REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS OF MBA PROGRAMME ( SUMMER BATCH 2008-10 ) SURYADATTA GROUP OF INSTITUTE OF MANAGEMENT .PUNE DECLARATION I here by declare that this project work entitled “ LAUNCH OF AIRTEL POST PAID AND BROADBAND CONNECTION

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    Conclusion

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    Introduction: a. Introduce/Explain the Business Concept Airtel Airtel is an Indian multinational telecommunications services company which operates in more than 20 countries. It has GSM network in all countries in which it operates‚ providing broadband and subscriptions television services‚ 2G‚ 3G services. Airtel offers end to end voice data‚ video services‚ mobile data applications and enterprise solutions. Airtel business offer network infrastructures integration and management with the

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    Marketing

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    with Airtel Customer to know how to check the dedicated balance ) + 99 A2A local minutes Free | 951 | 0 | 30 days | 3G Unlimited data usage‚ Speed Throttled at 80 kbps Post 6 GB Data usage (Before Recharging‚ Make sure that you have used all of your 3G data from your previous 3G plan. It should not be more than 25MB otherwise your recharge may get fail) | 800 | 875 | Unlimited | Extra Talktime | 795 | 795 | 90 Days | 795 Talktime in dedicated account (*123*3#) + 75 Local Airtel-Airtel minutes

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    Marketing of Air and Voda

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    A Comparison Between Bharti Airtel and Vodafone Essar Airtel as well Vodafone both are the best telecom companies of India. They are the largest service providers in India in term of cellular services. Both are the toughest competitors of each other. Vodafone with its new services and facilities is becoming a threat for airtel as well as other cellular companies like Tata indicom‚ Reliance‚ Idea‚ BSNL‚ etc. Today what people need is better connectivity and low priced GPRS facility so that they

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    Executive Summary

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    report on Bharti Airtel is done to find out certain objective regarding the strategic approach Adopted by Airtel to stand strongly in the competitive telecom market. Airtel’s marketing strategies are analyses using various models like SWOT analysis‚ PEST analysis‚ Critical Success Factors and Porter’s five forces. The outcomes of these models are properly analyzed to find out the various aspects like companies position and competitors position in the market. This report on Airtel not just give description

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    Franchise

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    Concept of franchise There are thousands of franchised businesses‚ covering nearly every conceivable industry‚ from well-known national brands to smaller‚ local opportunities. The challenge is to decide on one that both interests the investors and is a good investment. The term franchise basically illustrates the concept of buying an international company and using in a different country/state. In other words it means one is buying the right to use a specific trademark or business concept. The

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    Summer Internship Report

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    A Report on Cell Site Profitability/Productivity of Bharti Airtel’s sites in terms of Revenue Generation Submitted to Xavier Institute of Management‚ Jabalpur As Partial Fulfillment of the Requirements for the Post Graduate Diploma in Management-[Telecom Management] 2010-2012 Under the Guidance of Mr. Anchal Mishra Submitted by Himanshu Soni Xavier Institute of Management Mandla Road‚ Tilheri‚ Jabalpur (MP) Table of contents Contents

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    SWOT analysis

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    1. SWOT analysis of 2 companies. A. SWOT analysis of AIRTEL : SWOT analysis of VODAFONE : Strength 1.One of the most popular cellular service provider in India  2.One of the largest Telecom operator in the world  3.Only Indian operator‚ with VSNL‚ that has an international submarine cable  4.High brand visibility  5.Strong advertising with ZooZoo concept  6.Tieup with international sports like FormulaOne Weakness 1.Price competition from BSNL and MTNL  2.Untapped Rural

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    * Customer Satisfaction Survey * Consumer Perception Survey * Service Quality Study * Service Blueprinting * Service Process Mapping – Back stage‚ on-stage * Improving service quality using service blueprinting * Competition Analysis * Service standards * Study on effectiveness of employee’s role in service delivery * Effectiveness of channels (distributors/ DSAs) in service delivery * Effectiveness of channels (on-line/ Internet) in service delivery

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