Successful customer interaction The eresource ERP CRM Software in India module helps you know your customer better and includes many features such as activities‚ history‚ related contacts‚ addresses of your customers and their relations with your competitors. The flexible database structures enables you whatever information you would like to keep on your customer and maintains such information for your future reference. The eresource ERP CRM module also facilitates control and organization of
Premium Customer service Customer relationship management Sales
Computer Center‚ Lu Dong University‚264025‚Yantai sun_zhonghong@sina.com Abstract This report explores CRM’ s implication on information‚ business strategy‚ as well as an issue which will influence successful implementation of CRM . Furthermore‚ this report analyzes factors which will barrier or promote information flow within organization. Through facilitating information flow across organization‚ CRM systems can assist organizations to have better understanding of customers‚ therefore to increase customer
Premium Knowledge management Customer relationship management Management
Vol. 31 Iss 6 pp. 584-600 http:// dx.doi.org/10.1108/MIP-05-2012-0055 Injazz J. Chen‚ Karen Popovich‚ (2003)‚"Understanding customer relationship management (CRM): People‚ process and technology"‚ Business Process Management Journal‚ Vol. 9 Iss 5 pp. 672-688 Mark Xu‚ John Walton‚ (2005)‚"Gaining customer knowledge through analytical CRM"‚ Industrial Management & Data Systems‚ Vol. 105 Iss 7 pp. 955-971 Access to this document was granted through an Emerald subscription provided by 562989
Premium Customer relationship management Marketing Library
HKU164 rP os t 11/09/01 Grey Worldwide: Strategic Repositioning Through CRM py o Chaotic media and communications market conditions and downward industry pressure on commission margins forced Grey Worldwide Hong Kong and China (Grey WW-HK/China) to conceive a CRM philosophy called Grey Relationship Management (GRM) in 2001‚ to reposition itself through defined e-marketing and CRM strategies for the Asian market‚ particularly China.1 Facing threats from a changing and fiercely
Premium Customer relationship management Marketing
Introduction Customer Relationship Management (CRM) is an important part of any companies ’ sales mix. As part of a sales mix‚ companies must have a strong sales team; a well planned and executed marketing strategy‚ and a method to record pertinent information to manage customer relations. A CRM system is an important part in any company. They have a variety of uses from holding basic information such as names and address‚ to holding other information including relationship history‚ contract information
Premium Customer relationship management
e-Business Research Center RESEARCH REPORTS 5 2003 THE ROLE OF E-BUSINESS FOR COMPETITIVE ADVANTAGE IN THE TRANSFORMING EUROPEAN FOOD AND NON-FOOD RETAIL BUSINESS Richard Windischhofer i Distribution e-Business Research Center Published by Tampere University of Technology and University of Tampere Printed edition Electronic edition in http://www.ebrc.info ISSN ISBN ISSN ISBN 1459-0158 952-15-0950-3 951-44-5548-7 Cover design by Mainoscraft Oy Printed by
Premium Retailing Electronic commerce Strategic management
ON ENHANCING THE OPERATIONS IN MODULE CODE: 4BIT7B3 W12258808 Table of Contents EXECUTIVE SUMMARY The report basically focuses on mySAP CRM- Software in Retail Tourism Marketing of Thomas Cook AG. It considers the key challenges faced by the firm and how mySAP CRM software acts as an efficient and effective system in managing the firm’s retail marketing operations. The report also considers the benefits like customer data management‚ effective coordination
Premium Customer relationship management Marketing SAP AG
Singapore Singapore kimhw@comp.nus.edu.sg Gil-Hyung Lee Korea Christian University Seoul‚ Korea ghlee56@unitel.co.kr Shan-Ling Pan National University of Singapore Singapore pansl@comp.nus.edu.sg Abstract Both customer relationship management (CRM) and electronic customer relationship management (eCRM) systems have unique characteristics that support customer-business interactions and are linked to internal business processes and systems across different areas for operational and analytical purposes
Premium Customer relationship management
Summary This case talks about an American mutual fund company that was facing problems ·with its CRM system. Sales agents felt that they derived little value from it and also it was time consuming. The company is investigating if it could solve this problem by introducing mobile CRM to be accessed wirelessly on blackberry devices. But what are the key factors that have contributed to the success of mobile CRM initiative at Evergreen? Evergreen investments’ background Evergreen investments are the
Premium Mobile phone Sales Mutual fund
The business world is becoming increasingly global. As a result of this‚ many companies‚ such as Costa Coffee and Dyson‚ have changed their strategies in relation to the markets they target or where they produce. Does the increasingly global nature of business mean that all organisations need to change their strategies significantly to achieve higher profits? Justify your answer with reference to Costa Coffee‚ Dyson and/or other organisations that you know. Globalisation is the process by which
Premium Globalization Management International trade