Management (CRM) --Business policy and strategic management --Business Statistics --Marketing Research Contact information 聯系方式 Office: A425 Tel: 8897-2041 Email: ydshi@must.edu.mo Mon./Wed. 14:30-16:30 (by appointment) 2 Shi Yong Dong 石永東 Assistant Professor‚ Ph.D. How to download PPT 下載課件 --ftp://ftp.must.edu.mo/ --Username: ydshi_stu Password: 1234 3 Goal of First Class Course orientation --Textbook & References --Schedule --Requirements What is CRM? --the Definition of CRM --the
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IFAD Enabling poor rural people to over come poverty Republic of Uganda Area-Based Agricultural Modernization Programme PROJECT PERFORMANCE ASSESSMENT Enabling poor rural people to over come poverty International Fund for Agricultural Development Via Paolo di Dono‚ 44 00142 Rome‚ Italy Tel: +39 06 54591 Fax: +39 06 5043463 E-mail: evaluation@ifad.org www.ifad.org/evaluation February 2012 Independent Office of Evaluation of IFAD Republic of Uganda Area-Based Agricultural
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RELATIONSHIP MANAGEMENT- MGT 633 HYUNDAI COMPANY-AUTOMOBILE INDUSTRY Submitted By: puspendra singh mobile no 09023286232 Rg. No.10903337 R1807B56 MBA 4rd Sem. Submitted To: Miss savita mam Lect. of CRM LSB. Hyundai Motor Company Hyundai Motor Company (KRX: 005380)‚ a division of the Hyundai Kia Automotive Group‚ is the world’s largest automaker by profit‚ the world’s fourth largest automaker by units sold[ and the world’s fastest growing
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predetermined categories and in a systematic and replicable manner • Qualitative the analysis of documents & texts that’s seeks to identify themes in the presentation of information in order to analyse & define meaning • Semiotics the study of signs which emphasizes the importance of seeking out the deeper meaning of visual phenomena. Uncovers the process of meaning production and how signs are designed to have an effect upon actual & perspective consumers of those visuals Advantages
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Title: DM Drogerie Markt and CRM Company – brief description Dm drogerie markt owns and operates drug stores. The company was founded in 1976 and is based in Wels‚ Austria. It is one of the biggest drug stores in central and eastern Europe. Nowadays there are more than 2.500 stores in 11 countries around Europe. There are more than 369.000 employees all together. There are about 70 stores opened in Slovenia. Their offer encompasses: beauty‚ health‚ baby‚ photography and household products.
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CRM AT THE TIP OF SPEAR [pic] By Fahad Malik CRM - AT THE TIP OF THE SPEAR Introduction Military flying differs considerably from commercial aviation due to the special circumstances and restrictions involved. Military discipline revolves around utter obedience whereas CRM aims to foster a culture with encouraging the freedom to respectfully question authority. The primary goal of CRM is enhanced situational awareness‚ self awareness‚ leadership‚ assertiveness‚ decision
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Customer Relationship Management by Maruti Suzuki India Ltd. About Company: Maruti Suzuki India Ltd. is one of India’s leading four-wheeler automobile manufacturers and the market leader in the car segment‚ both in terms of volume of vehicles sold and revenue earned. Suzuki Motor Corporation of Japan holds a majority stake in the company. It was the first company in India to mass-produce and sell more than a million cars. The company headquarter is in Gurgaon‚ Haryana (near Delhi). More than
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analysis of their system and help from a consulting group‚ they decided to implement a new CRM system to improve existing operations and staff efficiency. The implementation of the new CRM system was successful in integrating the customer and the company information in one central location‚ making it very easy for the customer care representatives to respond to the customer inquiries. The implementation of the CRM system better equipped Hard Rock to handle customer inquiry volume without having Hard
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Application of CRM in Axis bank Axis bank is using Finacle solutions from Infosys address the core banking‚ e-banking‚ mobile banking‚ financial inclusion‚ Islamic banking‚ treasury‚ wealth management and customer relationship management (CRM) requirements of retail‚ corporate and universal banks worldwide. Core Banking - Finacle core banking solution is a comprehensive‚ integrated yet modular business solution handles the strategic and day-to-day (or core) processes of banks. E-Banking - Finacle
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The CRM Value Chain Francis Buttle‚ PhD‚ FCIM Professor of Management MGSM Macquarie University Sydney NSW 2109 Australia Tel: 02 9850 8987 Fax: 02 9850 9019 Email: francis.buttle@mq.edu.au © Francis Buttle Not to be reproduced in whole or in part without permission 1 The meaning of those three letters‚ CRM‚ is hotly contested. For some‚ CRM is simply a bridge between marketing and IT: CRM is therefore an IT-enabled sales and service function. For others it’s little more than precisely
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