1. The Concept of Motivation Each concept or idea has its own history determined by the general evolution of human thought. For many years‚ the understanding of the term and the research on motivation were dominated by the so-called drive reduction theories. Psychologists identified a large number of human needs (both biological and psychological ones)‚ all of them causing inner tensions‚ which had to be released in one way or another. In 1964‚ Atkinson (quoted in Williams and Burden‚ 1997: 113)
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process and give an elaborate framework of the same. 10. Keeping in mind the present scenario‚ what do you think would be the future trends in customer relationship management in the aviation sector ? 11. Distinguish between CRM and e-CRM. Explain the process of implementation of e-CRM. 5591 B.B.A. ( Aviation‚ Tourism and Hospitality Management ) DEGREE EXAMINATION‚ 2010 ( SECOND YEAR ) ( PART - III ) ( PAPER - V ) 230. CUSTOMER RELATIONSHIP MANAGEMENT ( Including Lateral Entry ) December ] [ Time
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establishment of the MTR Club. It is a customer database that provides MTR with a powerful and effective marketing platform to weight on customer needs‚ usage patterns and preferences‚ therefore adding more value to its loyal customers for repeat patronage. CRM Programs Customers need a clear view of the company they intend to travel or stay with. MTR up-selling and cross-selling its existing customers through values of quality and reliability by presenting those values effectively‚ to confirm the loyalty
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Group Case 1 Group 5 2/27/13 Microsoft Dynamics Customer Solution Case Study: Nonprofit Empowers Team‚ Markets More Effectively with Association Management Solution Background of the Organization National Middle School Association is a nonprofit organization. They have 25 employees that provide professional development‚ journals‚ books‚ research‚ and information to middle school teachers in the United States. NMSA generates about $6.5 million a year in revenue through membership fees
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Our CRM solution for telecom helps carriers maximize account potential‚ increase customer satisfaction and boost revenues. This is achieved by streamlining processes and consolidating customer defragmented data spread across multiple systems‚ on a single powerful technology platform. CRMnext enables a seamless transformation from a product-centric to a customer-centric organization required to succeed in a competitive market. Background Telecoms continue to face stiff revenue targets spread across
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For the Solo Theater project I have chosen Harold Prince and his theory on Concept musicals. After research on the life of Prince from his book “Contradictions” and biographies‚ I have learned about his major influence within the world of theater. Creating an entire new genre of musicals. To understand this theory I had to understand the the man behind it. Prince (born in 1928) adopted by Milton A. Prince. Rightful upbringing led him to finish school and serve in the military post WWII Germany
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Business environment of CRM When a person or an organization entrusts with their investment or any kind of input then they are a “CUSTOMER”. Also the individual or the organization is customer of some individual or an organization. Now managing the relationship between these two parties is known as customer relationship management. Few examples to state would be: Tourist and government People and government Consumer and corporate The business environment affecting these two parties is of importance
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CHCCSL504A Apply personality and development theories 1. Freud Key Concepts The mind is made up of three parts: The Id - works on the pleasure principle The ego - works on the reality principle The super-ego – works on the morality principle Stages of Development Oral stage (0-18 months) sucking especially breasts/biting Anal stage (18 months – 3 years) anal pleasure from holding in and letting go Phallic stage (3-4 years) genitalia rubbing/touching Latent stage (5-7 years) sexual
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Supervision and Management Essay This assignment will look at the concept and theory of supervision. The writer will provide a detailed explanation of supervision for social workers‚ the results of which formed the basis of the presentation ‘Management of Supervision’. Under headings the writer will explain what supervision is‚ the differing types of supervision and things which need to be considered as a supervisor/supervisee. The history of supervision in within caring professions
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Roles of Customer Relationship Management (CRM) in Airline Industry: Its Concepts and Implications 1. Introduction In today’s global marketplace‚ airlines are countered with unstable and highly competitive business environment. Most airline companies perceive that it is increasingly important to react quickly and effectively to changing demand patterns of the customers. The challenge is maintaining profits in the face of forceful competition. The opportunities are in managing customer relationships
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