Al Quds College Assessment Activity Front Sheet (This front sheet must be completed by the LEARNER where appropriate and included with the work submitted for assessment) Learner’s Name: Assessor’s Name: Bulus Batarseh Date Issued: 12./..11./...2014.. Completion Date: 30./.11./.2014.. Submitted on: .../.../....... Qualification Pearson BTEC Level 5 HND Diploma Hospitality Management Unit No.: 3 Unit Title: Customer Service Learning Outcome (LO) No. LO 1&2 Learning Outcome (LO) Title:
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Shoppers Stop is an Indian department store chain promoted by the K Raheja Corp Group (Chandru L Raheja Group)‚ started in the year 1991 with its first store in Andheri‚ Mumbai Shoppers Stop Ltd has been awarded "the Hall of Fame" and won "the Emerging Market Retailer of the Year Award"‚ by World Retail Congress at Barcelona‚ on April 10‚ 2008. Shoppers Stop is listed on the BSE. In 2011‚ Shoppers Stop has 53 stores in India. Store Shoppers Stop is one of the leading retail stores in India. Shoppers
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Promotion Effectiveness A Simple‚ Practical Marketing Plan Most small businesses would benefit from a simple‚ practical marketing plan that you can put into action immediately. This means concentrating on just the practical‚ promotional aspects that will lead to RESULTS. The good news is that you can do it yourself. Here is a simple format: Marketing Plan • 1. Targets • 2. Objectives • 3. Tactics • 4. Implementation • 5. Timeline • 6. Budget • 7. Evaluate
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Title: DM Drogerie Markt and CRM Company – brief description Dm drogerie markt owns and operates drug stores. The company was founded in 1976 and is based in Wels‚ Austria. It is one of the biggest drug stores in central and eastern Europe. Nowadays there are more than 2.500 stores in 11 countries around Europe. There are more than 369.000 employees all together. There are about 70 stores opened in Slovenia. Their offer encompasses: beauty‚ health‚ baby‚ photography and household products.
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UPS in 2006 Customer Service and CRM Initiatives Case study Reference no 506-163-1 This case was written by Mridu Verma‚ under the direction of Kaushik Mukerjee‚ ICFAI Business School‚ Pune. It is intended to be used as the basis for class discussion rather than to illustrate either effective or ineffective handling of a management situation. The case was compiled from published sources. © 2006‚ ICFAI Business School‚ Pune. No part of this publication may be copied‚ stored‚ transmitted
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Effectiveness of Recidivism Recidivism refers to a person’s relapse into criminal behavior‚ often after receiving sanctions or undergoing intervention for a previous crime. This term applies equally to both adults and juvenile offenders. Nearly 650‚000 people are released from the nation’s prisons every year‚ and about nine million more are released from jails. Two-thirds of those who come out of prison are rearrested within three years of release (Dory‚ 2009). Numerous
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practices. Reading Psychology‚ 30‚ 1-16. Martin S.D.‚ & Shapiro E.S. (2011). Examining the accuracy of teachers’ judgments of DIBELS performance. Psychology in the Schools‚ 48(4)‚ 343-356. Paleologos T.M.‚ & Brabham E.G. (2011). The effectiveness of DIBELS oral reading fluency for predicting reading comprehension of high-and-low income students. Reading Psychology‚ 32‚ 54-74. Roehrig A.D.‚ Petscher‚ Y.‚ Nettles S.M.‚ Hudson‚ R.‚ & Torgesen J.K. (2008). Accuracy of the DIBELS oral reading
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Laundry detergents are found in every household and used for removing stains and oils from clothes so they could be reused. The production of this invention first started in the United States in the 1930s but started becoming very popular only after the Second World War because the military required a chemical to remove the dirt and oil off their military outfits (Clean Living). Laundry detergents have a combination of chemicals which combat different barriers to clean the fabric. They have different
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A group can be defined as two or more humans that interact with one another‚ accept expectations and obligations as members of the group‚ and share a common identity. A definition of the term group should strike a balance between being sufficiently broad to include most social aggregates that are true groups and being sufficiently narrow to exclude most social aggregates that are not true groups. The following formal definition meets these criteria: A group is (a) two or more individuals (b)
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SECTORS” SUB THEME: CRM - AN EFFECTIVE TOOL IN INSURANCE SECTOR INTRODUCTION Developing close‚ co-operative relationship with customers is more important in the current era of intense competition and demanding customers‚ than it has ever been before. CRM is a strategy that can help them to build long-lasting relationships with their customers and increase their profits through the right management system and the application of customer-focused strategies. CRM is a combination of policies
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