The Emirates Group is composed of airport services provider DNATA (the Dubai National Air Transport Association) and Emirates Airlines. Owned by the government of Dubai and based at the busiest airport in the Middle East‚ Emirates has flourished under the sheikdom’s ’wide open skies’ policy‚ in spite of the restrictions placed on it by other countries. The airline‚ renowned for its luxurious in-flight service‚ was unique among long-haul airlines in that it had not joined a global alliance such as
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Emirates Airline: Penetrating the North American Market Emirates Airline is known for going against conventional thinking when running its business. Thus far‚ this strategy has been profitable for the company. In November 2001‚ the airline announced that it would begin a 13 ½ non-stop flight from Dubai to New York starting in June of 2003. However a postponement in the delivery of the Airbus A380-800 aircraft that would service the new route has caused a delay. This will be Emirates’ attempt
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Field Research Project Changing Trends in Customer Relationship Management in the Airline Industry Project Proposal Anand Jumani MGB12IBWM031 Nikunj Karnani MGB12GLM013 Prachir Verma MGB12IBWM044 Under the guidance
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Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize‚ automate‚ and synchronize sales‚ marketing‚ customer service‚ and technical support. Roles of Customer Relationship Management (CRM) in Airline Industry: Today’s global marketplace‚ airlines are countered with unstable and highly competitive business environment. Most airline companies perceive that it is increasingly important to
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Emirates Airlines‚ the world’s biggest international carrier based in Dubai‚ United Arab Emirates‚ founded and owned by the government of Dubai is the largest airline in the Middle East and certainly the best. It has a fleet size of 222 which flies to exactly 164 destinations and expanding. It has approximately 56‚725 employees and I feel proud to tell that I was one of them. There are a number of economic‚ social‚ cultural‚ environmental‚ political‚ governmental and competitive factors which affect
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Dubai based Emirate airlines‚ is among the most successful airlines in the world. This is the largest airline from the Middle East that had played a vital role in shaping up the Emirate state from a‚ oil rich Emirate to a global tourism destination. After UAE independence in 1974‚ Dubai along with other Emirates were served by Gulf Air. In 1985 when Gulf Air reduced its flights to and from Dubai‚ the ruling elite at Dubai realized‚ to have an exclusive airline for Dubai ‚ hence Emirate Airline (having
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EMIRATES airline vs air Arabia airline Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers‚ clients and sales prospects. It involves using technology to organize‚ automate‚ and synchronize business processes—principally sales activities‚ but also those for marketing‚ customer service‚ and technical support. The overall goals are to find‚ attract‚ and win new clients‚ nurture and retain those the company already has‚ entice
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Emirates airline Reputation:- Emirates airline has a good reputation among its costumers especially in corporate sector. Emirates frequent flyers (regular) passengers are in hundreds of thousands. Emirates airline has won more than 500 awards in recent years for good services and different categories. Facilitating the customers:- Emirates airline has different frequent flyer programs. Ground services are improving day by day.at Dubai and different international airports lounge facility is
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Conclusion 8 6.0 References 9 Group Task Report 11 1.0 Introduction Emirates Airlines is one of the most excellent airline companies and the headquarters are located in Dubai. At the beginning of the foundation‚ Emirates Airlines just lease a Boeing 737 and an airbus A300B4 with the development of the policy. The company expansion constantly and benefit a lot after three years. In 2003‚ the Paris Airshow‚ Emirates Airlines announce that they have bought 71 new passenger planes and the total value
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Coley-Laing & Gigel Maceasa Table of content Emirates Airlines Network Map 3 Emirates Airlines Fleet 5 Media Publications 8 Emirates is the world’s top airline brand 8 Emirates Airlines Branding Strategies 9 The Emirates Way 13 Emirates Brand Positioning 14 Living the brand 16 Sponsorships 16 Emirates introduces new brand positioning 18 Media Publications Emirates is world’s top airline brand Dubai airline’s brand value soars
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